Apple's latest headache: some iPhones developing cracks

By Ed Oswald | Published July 31, 2008, 5:55 PM

Posters to Apple's support forums are complaining of what appears to be a defect in the iPhone 3Gs casing, which is causing hairline cracks.

It appears from a search of the initial thread in question that the cracks are most commonly appearing around the headphone jack, ringer switch, and volume controls.

That could suggest the manufacturing process may be causing some type of weakness near these areas, and put under regular use, the defects appear in the form of small cracks.

Affected iPhone 3G users say that in some cases the cracks have become more numerous. It is not clear if the cracks will grow over time, although the issue is enough to raise the ire of iPhone buyers who have had the new device for less than a month.

"Does Apple not stress test anything any more? They make these incredibly beautiful products, but what good is beauty if it's going to crack, scratch, turn yellow, have the paint peel off, etc with normal and even delicate every day use," poster Charles Laine lamented.

While initially it seemed as if the problem was isolated to owners of the white model, it now appears that cracks are occurring on the black version as well. The reason why it may not be noticed as often is due to the color hiding the cracks better, some have surmised.

Getting the iPhone replaced has led to mixed results. While some Apple retail locations and partners are replacing the phones at no cost, at least one customer in Canada was told the cracks would be ruled "customer abuse" and he would be charged the full replacement value.

It is also being reported that Apple Geniuses are turning customers away because the cracks are not a known issue and only cosmetic, according to one blog post.

Comments

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Look at all the girlies getting their panties in a twist about nothing.

haha, run around in circles till you get tired and move on tho the next.... HAHAHAHA

gotta love those fanboys!

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I have to admit it.. I have begun to love reading flame wars.

Face it...Apple screwed the pooch with the new IPhone. Having said that, Will they fix it? of course...in time or should I say ITime?:)

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internetworld7,

It's so obvious you take offense to anything anti-Apple which can only lead me to think you have nothing more important to worry about, which makes you a complete loser.

You're proud to be some sad & pathetic retarded Apple cheerleader. I bet you even put those gay Apple stickers that came with your oh so trendy 2GB iPod on your 5 year old import with a black plastic spoiler from some discount auto parts store bolted to the trunk.

I know I'm pretty close on this one. Do you also have those stick-on mini neon tubes on your dashboard to impress the ladies?

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I just bought one to taunt Apple f**s in public. As soon as it shows up, I'm going straight to the Apple store in the mall with it on.

http://t-s***s.cafepress.com/design/29069652

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That is so sweet, I might just have to get me 1 or 10.

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You're too much of a wuss to do that. You know you'd get your face kicked in. :)

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You are right internetworld7, some Apple fanboy just swung his purse at me.

My wife laughed her a** off when I showed her, I also got a "I love hot moms" s*** today. She rolled her eyes.

We all know the Apple crowd is a bunch of feminine retards. Besides, if one of them ever got the drop on me, I'd follow him home, then drive my car through his house. Then I'd sucker punch his grandmother in the back of the head.

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"You are right internetworld7, some Apple fanboy just swung his purse at me."

ROFL!!!!! You just made my day lol!

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I'm glad I can entertain at internetworld7's expense.

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I've always said Mac fanatics are on crack.

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It just cracks...

Any new piece of technology has defects. I think the manufacturing process is so fast that they aren't tested enough. Also prices have something to do as well. We're all to blame for that. We demand faster releases and we're pleased. :P

My Blackberry Curve has a defect of dust coming into the screen. If I would change it, in a couple of months I will have it again. I hope they fix this for future products but I also know there will be another issue with those. :P

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My Blackjack also has the same defect where dust gets under the screen. Except I'm not a lunatic Samsung fanboy and really don't give a crap.

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I agree and would say that the problem lies in trying to cram all sorts of functions into a small space such as a smartphone. In order to keep production costs down, manufactures must cut corners on the "box" that holds the guts of the phone. Call me old-fashion but I prefer a phone that just makes phone calls and I am still using a Sanyo that works just fine that I bought 5-6 years ago. It sturdy and doesn't drop calls. I don't need or want a phone that does everything and not that well. Just my opinion and each person will have a different view.

have a nice day:)

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I can't believe people are complaining so much over a minor defect. The scratch is barely noticeable. Check out the picture in the link to the Apple discussions thread mentioned in the article. The morons complaining about this need to find something better to do.

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if it scratches due to defect, replace the unit. No more questions asked - just because we take pride in our tech.

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There is a big difference between a scratch and a crack. Scratches usually don't grow like a crack will do. If it was designed correctly that crack would not happen.

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You're right. I forgot that without the stylish looks the iPhone would be completely useless.

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It is worth pointing out that under EU Consumer Protection Law, if you have a device that is defective within six months of purchase you are entitled to an immediate replacement by the store you got it from with "no questions asked". Between 6 and 18 months you have to show that it was defective when you bought it for the same immediate replacement.

http://www.fsb.org.uk/da....asp?id=103&loc=060

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I love bad press against apple.... They need more of it... to bring them back to reality..

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BWAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHAHAHAHAHAHAHAH!

Losers.

This just in: iPods look like worn out POS's after 6 months of normal use. I have two and I hate them.

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That's because people actually use them!

As opposed to your POS that looks brand new after several years because you aren't bright enough to use it, while the 8 other total units sold aren't used.

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What are you talking about? I have two iPods that look like they went through a washing machine with normal use.

My daughters Sansa and Nintendo DS get thrown around in book bags, abused, dropped, and molested with sticky fingers daily and they both look brand new afer a year.

Apple simply sucks at everything except wrapping a turd in a pretty (and badly enginnered) case.

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Really? Ive seen a DS with a heavily scratched frontplate and had to have one of its upper screen ribbon cables repaired with a piece of steel wire going outside the spine of the screen, from the same torment that you mentioned.

Mine on the other hand is fine :P

Its all about taking care of your possessions.

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and where's "internetworld7" anyway?

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Cowering in a corner hoping this article will go by with the least amount of people possible noticing.

Looks like Apple puts out crap just like everybody else.

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Right here sweet cheeks. Daddy hasn't gone anywhere. I'll be here educating you M$ fanboys on all things Apple for a long time to come. ^__^

And for the record, these reports are pure propaganda. Apple simply does not make defective products. These people damage their own products and then blame Apple.

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"And for the record, these reports are pure propaganda. Apple simply does not make defective products. These people damage their own products and then blame Apple."

Really? Explain iTunes, all of the recalled batteries over the years, the iPods and their many many issues.

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And the time when people accidentally scratched their iPod screen and then blamed Apple for it.

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Okay, let me ask you this: Why is it that most everyone in the US that is in their 30s and below, were taught to use MACs in school, yet went to Windows? Even before Windows was created, people didn't want to use MACs. I used BASIC, yes, I know it was damn similar. But tell me, why, most of us grew up with MACs yet only about 6% of us use a MAC?

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"And for the record, these reports are pure propaganda. Apple simply does not make defective products. These people damage their own products and then blame Apple."

You know... I am recently thinking maybe you are not such an idiot as it seems but just have the greatest time winding people up.

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internet,

I actually pity you. It must suck to be such a nobody.

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Repent your sins followers of the false messiah! This is the revenge of the living GOD of MSFT smiting the devices of the infidels!

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Lol if you really are a MS fanboy trying to make Mac fanboys look like idiots you are doing a pretty good job of it. Either way it's saddening that anybody good either be that ignorant or that desperate to make someone look bad.

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I think I would chose Winblows over a MAC (Media Access Control) as well. LOL.

As far as your dumb question is concerned, you do realize that Mac users consist of much more than your inbred hick town you're from right?

In terms of what "people" in their 30's are doing, here is a little something for you to chew on:

http://arstechnica.com/j...cord-at-the-end-of-2007

That's an older article but still relevant but of course I can always find more current ones for you. :)

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"Really? Explain iTunes, all of the recalled batteries over the years"

ROFL, ROFL, ROFL, ROFL!!!!!!!!!!!!

Are you serious you illiterate crack head?

SINCE WHEN DOES SOFTWARE USE BATTERIES?

This is a sad but humorous example of the dumbing down effect that Windblows will do to you. gawd21, I think it's high time you get the hell away from Windblows and start using a Mac A.S.A.P. before it's too late!

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Notice the commas retard.

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It takes time gawd. You haft to take baby steps. He hasn't gotten to the stage of realizing he needs help yet.

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hey listen here i'm not anyone's cheerleader ok and i don't support ANYONE, s*** windows vista works well for me and hey guess what? i have an apple laptop and i was just asking where he was so wtf, i can care less who you support as long as you dont "make fun" of real "fanboys"

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yeah apple is "perfect" right?, so explain me why is it that my macbook did not boot up when i got it? i had to take it to the apple store from where i bought it..... yeah they are perfect.... just like with my PS3 when it just friend after playing more than 2 hours THE F*ING same day i bought that piece of crap.

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You've lost me here...

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You do realize there are more "HAPPY" Windows users then there are people in your whole country?

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He was responding to internetworld7, not you.

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...

....

I don't even know how to respond to this.

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Ah ok gotcha.

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"Does Apple not stress test anything any more? They make these incredibly beautiful products, but what good is beauty if it's going to crack, scratch, turn yellow, have the paint peel off, etc with normal and even delicate every day use," poster Charles Laine lamented.

Does he not remember how the handles on the clamshell iBook's developed small cracks?

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Oh I don't know. spent $350 on a pair of glasses and coming home I found there was a scratch. Oh but on plastic scratches aren't part of the warranty.

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So, it's not just those willing to go with AT&T that are cracked?

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it just works

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Are they turning in to the "Jaguar" of phones now?

Pretty and smooth running the first 3 months then they fall apart on the freeway.

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Good old Steve will throw a bone to his followers to quiet them until next time.

If it is true about the so called Apple Geniuses turning people away because hairline cracks do not matter I would be pissed considering what some plunk down to be part of the crowd.

Edit* Changed flock to crowd.

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should be flock thats what sheeple travel in i believe... or maybe herd is the word i was looking for.

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sorry internetworld7 has not been here, he has been very busy sucking my d***

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