RSSDell CEO Resigns, Michael Dell Returns
By Nate Mook | Published January 31, 2007, 5:09 PM
Dell CEO Kevin Rollins, who on Monday stood on stage in New York City to accept a commemorative Windows Vista plaque from Bill Gates and Steve Ballmer, resigned abruptly on Wednesday, and will be replaced by the computer maker's former CEO Michael Dell.
Rollins joined Dell in 1996 and was appointed CEO in July 2004. During his tenure, however, Dell was unable to retain its status as the leading PC manufacturer due to increased pressure from Hewlett-Packard. The company also warned Tuesday that its fiscal fourth quarter revenues would miss analyst expectations.
"Dell has tremendous opportunities ahead of it," Michael Dell said in a statement. "I am enthusiastic about Dell 2.0, which includes our plan to provide the best customer experience, build a strong global services business and ensure our products deliver the best long-term customer value."
Rollins has additionally resigned from Dell's board of directors. Michael Dell, meanwhile, will stay on as chairman of the company.
“Kevin has been a great business partner and friend,” added Dell. “He has made significant contributions to our business over the past 10 years. I wish him much success in the future.”
Dell's board of directors issued a statement of support for Michael Dell's return, saying it “believes that Michael’s vision and leadership are critical to building Dell’s leadership in the technology industry for the long term. There is no better person in the world to run Dell at this time than the man who created the Direct Model and who has built this company over the last 23 years.”
Thank god...
Someone needs to straighten out that company and bring it back to its former glory (even if they were small days of glory) ...any glory is better than now.
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|Kevin Rollins did more good than bad to Dell. Just think about it, if not because of Kevin, Dell already filed Chapter 11 ten years ago. Kevin came in with the money to bail out Dell.
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|My Dell XPS is the only PC still on my system which is not built from scratch. I would like to install a linux OS on it, but Dell PCs are notoriously difficult to convert to linux.
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|Hi Michael. As if this means squat to end users...
The days of build to order no longer offer a compelling strategic advantage.
The days of providing a comprehensive solution do offer a compelling reason.
My big gripe with Dell?
Easy.
First, they do not ask you what you want to build and what configuration you want - instead they ask you how you will PAY!
And thus you are limited in access to various configurations based upon what they deem is appropriate for you! So if you are an individual who is say, an mechanical engineer who wants a workstation for advanced modeling capabilities, well tough sh!t, as those are for the commercial customers and you only need a (fill in the blank) PC with this limited feature set.
And then you get to spend the rest of your time explaining to the astute rep what the various pieces are and why they are important. Duh!
And don't dare try to ask your question if it falls outside of their asinine automated operator phone contact assembly line...
Gee, and I haven't even gotten to their proprietary connectors and non-upgradeable machines - unless you define an upgrade as adding a hard drive or RAM!
Glad you're back Michael.
I still won't personally be buying any of your crap - and, perhaps more importantly, neither will I be spec'ing it for commercial client purchases.
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|The only proprietary connector on desktop machines that Dell has ever used was their 20 pin ATX power connector on the motherboard that caused computers to explode.
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|What goes around comes around!!! Dell decided to thumb their arrogant noses at customers by offering the worst customer service ever experienced!! I used to buy quite a few computers from Dell but after not being able to get one person in customner service that spoke my version of english I have gone elsewhere and won't go back. What a bunch of arragant @X#holes! Hope they save all that cash they made by exporting all their customer service jobs!
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|If Dell really wants to provide the best customer experience then they need to get customer service and technical support reps that speak fluent english.
The technical support reps in India that Dell currently uses are not even polite enough to take timezone differences into account. Once when I sent my old Dell laptop in for repairs, after I got the laptop back (with everything working) I got a call at 3AM the next morning from a tech support rep wanting to make sure my laptop was fixed. I'm glad they called, but it's very rude for a business to call someone at 3AM.
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|thats only end consumers that get those, business customers get english speaking reps and tech people. although, if they paid all english speaking people here in america for end consumers, your warrenty prices would skyrocket, and people would complain about that. its a lose lose situation.
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|Ahh, someone else that understands...
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|It's like Steve Jobs return all over again. Now let's see if he can turn the company back around.
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|Who the hell is Steve Jobs? I know really but why mention him repeatedly? He is a c***y retard.
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|One time is repeatedly?
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|OMG! Dell returns!
I couldn't have heard any better news than that! Perhaps now Michael can undo all the !@#$ that Rollins screwed up...
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|Can you say...POWER STRUGGLE.
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|my only question is ...
What the heck was Michael Dell thinking when he first left ??????
HELLOOO !! DUDE .... !! is YOUR company
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|He turned Dell from a college dorm room business into the biggest computer maker in the world. I would imagine that is a little exhausting... Now that he's had a break for a few years to relax and enjoy the fruits of his hard work, he can come back refreshed and ready to lead the company back to where it was when he stepped down.
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