RSSGoogle to Video Customers: We Screwed Up
By the Betanews Staff | Published August 21, 2007, 11:30 AM
Google on Tuesday apologized for the way it handled a decision to exit the video sales business, telling customers it has listened to their feedback and wants to remedy the situation. Instead of purchased videos expiring last week, Google will keep them playable for six months.
In addition, the company said it was sorry for offering Google Checkout credits to customers instead of providing them with full refunds. Google took this step because of the hassles in making sure it had customers' latest credit card information, but now says it will refund credit cards for all purchased videos in addition to the Checkout credit. "Our bad," the company acknowledged in a blog post on the matter.
DRM sucks. End of story if people had bought them on DVD they would not only be playable for the next 6 months but the next 6 years. If your going to buy DRM protected music, movies, TV episodes, and games off of the Internet expect to get screwed in the long run. End of story.
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Our bad? Not half.
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At least they are big enough to admit making a mistake.
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Wow.
At least they are trying to fix it.
*shrug*
Never bought one, couldn't really care less.
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lol
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