RSSMotorola Fixes RAZR Crash Problem
By Nate Mook | Published March 15, 2006, 2:29 PM
Motorola CEO Ed Zander told reporters at a press briefing Wednesday that it had resolved a technical problem in its popular RAZR phones, which caused the device to drop calls and restart itself automatically. The issue led to a halt in shipments and was quickly picked up by the media.
Zander said the bug resided in a component from a new Motorola supplier and only affected GSM versions of the RAZR in the United States. U.S. wireless carriers T-Mobile and Cingular pulled the phones from shelves last week, leading to a backlog of orders.
"We caught it and fixed it," Zander said. "There were three or four days where we stopped shipments and went in and fixed it." He added that the impact on consumers was small because the affected RAZR handsets were still in the carriers' inventory, not already sold to customers.
Still, the problem had far-reaching consequences for the company. Motorola's stock was downgraded to "average" from "above average" by financial analyst Caris & Co., but began to rebound in price on Tuesday.
Zander added that he was surprised by the amount of coverage the issue got, and characterized it as a minor problem. He also touted Motorola's new supply chain for detecting the flawed component before thousands of RAZR phones had reached customers, preventing a mass recall.
The RAZR has proven a goldmine for Motorola, which posted a surge in fourth quarter earnings, up 86 percent to $1.2 billion.
I hate to sound silly... but my RAZR phone that I purchased at Costco does this and drives me nuts. It also will act strangely if you let it charge too long.
The phone is a great design, but as a RAZR user, I would not recommend getting one.
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|Where's the media attention for the Nokia 6280? It crashes a whole lot more than any Motorola I've used.
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|You can get a RAZR free after some rebates from Wirefly.com
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|Not for nothing, but this issue has been happening for the past couple of years for all of my previous motorola models. I had it happen with the V300, the V600, and even with Verizon's E815.
Calls would drop, the phone would shut down and then reset itself. I did like how Verizon resolved their issue for me, as they gave me full credit for what I paid for the V600, and replaced it with the LG VX9800. I'm now very happy with this exchange.
Now I'm not sure if I'd ever get another Motorola phone again after this. It took them several years to act and still they only fix the Razor models. Personally, I feel Motorola has really let me (and many others) down. But that's just my personal opinion though.
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|Many Motorola phones that support bluetooth also have a major defect. When using a bluetooth headset the phone will randomly disconnect from the bluetooth headset. When you try to reestablish the bluetooth connection you get the error message "Bluetooth module not attached". The only solution is to powercycle the phone.
This is a major driving hazard.
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|Your comment is RIGHT ON POINT... this bluetooth problem is an everyday thing for me. I have the Verizon V3C and i HATE the problem its having with the bluetooth. Though i love the phone, one of the best features IS the bluetooth and if this keeps happening, im getting a new phone.
Its pissing me off
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|I do use the bluetooth on my LG VX9800 and it has yet to give me the issues my previous motorola models did. As I mentioned before, I think I'll still wait awhile before I get another Motorola cell phone.
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|hi people, im not from the US and i feel curious about it... how much is a RAZR in those lands? does the price vary according to the company?
thanks.
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|it varies between provider. My t-mobile razr was $200 a verizon is $99 and im not sure about cingular.
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|Cingular's price is $150, I believe.
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|I guess I was just one of the lucky ones, my RAZR hasn't had any problems, even with extensive software modding. I should probably stop doing that.
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|me either, but I still want an updated OS.
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