Netscape WebMail Customers Frustrated

By Mykel Nahorniak | Published April 4, 2000, 10:34 PM

Roughly half a million users of the Netscape WebMail service will be forced to change their email accounts, due to a critical software upgrade. Some bugs in the new software have blocked certain customers from access entirely.

Netscape's plan of combining email usernames of Netscape Netcenter, CompuServe and America Online commenced late last week. The transfer caused overlaps in many email addresses, which could only be resolved by changing the identities. Many WebMail customers are unhappy with the result, as they were promised the same address for life.

Out of the 6 million WebMail customers, 480,000 are required to change their address. Account holder Alison Wojtas stated, "It's frustrating because this means that I have to contact everyone who has my email address and give them the new one..."

New features to be implemented in the update include: a faster mail system, spam protection and integration of email with Netscape's instant messenger.

Comments

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trying to use my handle with a period on the end? I wonder if that's guest...

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Nice try ya phoney. I've always had a "." at the end of my name. Why don't you go back to where you came from and just leave us alone. This website was good until you came over here. So what if we love windows, just leave us alone

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you are such a ****en d***, no1 cares about you , eat me , if you had any clue what you were talking about i still would say eay s*** , i have seen every post you put up , u suck .... i hope they end your silly games, if they boot me for telling you off ... GOOD im glad to use my self as the tool to end your games . you made a post on every story and they all suck, go die!

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i wonder why h8 is so upset as well...maybe you 2 should form some kind of anti-MS team

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I think that your forgetting that this service is free. And they
can do what ever they want. If you want something more reliable
pay for it. Or just go with the changes.

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It's not exactly free. Free Web-based e-mail depends on it's users to gain market value and they profit from advertising done. The more users they are the more money they make. The whole Internet company industry is kind of wobblely cause it's based on non-exsistent assets, capital, or funds but it seems that it's worked (hence NASDAQ). So when a Internet company screws up this big they're going to loose Users hence loose money. And they're are plenty of better Web-based e-mail services. My favorite is Yahoo! but Hotmail provides a decent service. And if you were one of the Netscape Webmail users that had many people that you keep contact solely by e-mail then you would be seriously pissed when your E-mail ID didn't work. Just cause it's "free" doesn't mean you shouldn't expect the best service.

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The point I was getting across is that you don't pay any
money to use these services. Now if those who invested money into
the company. It would make more sense for them to complain as they
are the one with the real invested interest!

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This should be a surprise to no one. Any time you do business with anyone less than a market leader, crap like this is bound to happen. Microsoft hotmail users, on the other hand, are not likely to see their company acquired by another firm.

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Which reads: I'll only take it up the a** from the ugliest wh***.

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You are so right. Microsoft Hotmail is the fasteest mail you can get too. Although AOL mail is real close. I don't know why anybody would want to use this Netscpae mail. why not stick to the company who invented email, they really know how it all works. And also if netscape went out of businees then you could never get email again. The thought of that makes me scared cause email is easy and fun too.

The only thing I don't like about Hotmail is you can't get it to talk to you when mail comes in. But other than that it works the best.

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Well I'm going to have to disagree with you. I think Yahoo! provides the best Web based e-mail service. It provides a larger box (by one meg) than Hotmail. Offers full POP3 and SMTP (you have to access your POP3 before you can send mail, crappy security measure, they should just require authorization for sending.. but hey) and Yahoo! always provides a fast service, if it's not being upgraded but that happens once in a blue moon and they never lose any accounts (plus they tell you so that's nice). oh and that little attack.. but yeah. I used Hotmail before but it was plagued with slow connections (probably cause so many hotmail users were trying to log on) all the time. They might have fixed that now (I've noticed) but Yahoo provides a better all around service. And for Netscrap Netcenter.. how dumb do you gottta be to loose E-mail accounts ? Sheesh, I understand people being able to use a hack to get into your account (ala Hotmail) but to actually loose 480,000 accounts ? Damn, and people try to say Netscrap is a good company. haha another sign of AOLs stupidiness. =)

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I agree that Yahoo mail is excellent. Yahoo is also very close to a market leader. They turned a profit last year, and their assets outnumber their liabilities 5 to 1. If you want fast e-mail that's also likely to stick around a while, Yahoo and Hotmail are both excellent options. Services like www.mailbank.com . . . don't bet the farm on it.

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I think hushmail is the best email with a unique java interface and it is the most secure unlike all other web email it has never had a security bug.

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If you download MSN messenger, it sits in the tray icon and informs you when you get a new hotmail, it even tells you who send it to you and provides a link directly to you hotmail inbox, I even programmed mine to say 'you got mail'
it's very nice.
AOL instant messenger is gonna try to do this with this new crap.

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many other services do this as well... oh and you didnt "program" it to say "you've got mai" by any standard. you simply located the file on your computer.. good try though bud

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If your going to talk at least use the Flip side of the product. Yahoo offers Messenger that does what MSN Messenger does and more and has offered it longer than MSN. So they're equal on that. Like I said before the main difference in Yahoo! and Hotmail is that Yahoo! provides a 3 meg Inbox (compared to hotmail's 2meg) provides FULL POP3 and SMTP access. Plus their tie in with geocities which could be useful some users. Plus Yahoo's User Interface is easier to manage.

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you are such a ****en d***, no1 cares about you , eat me , if you had any clue what you were talking about i still would say eat s*** , i have seen every post you put up , u suck .... i hope they end your silly games, if they boot me for telling you off ... GOOD im glad to use my self as the tool to end your games . you made a post on every story and they all suck, go die!

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Actually Microsoft acquired hotmail from Hotwored the online version of wired magazine about 4-5 years ago.

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Havoc Wrote:
"Sheesh, I understand people being able to use a hack to get into your account(ala Hotmail) but to actually loose 480,000 accounts ?"

They did not lose any accounts, they are making changes to the service, it appears as if AOL and the Webmail are merging into one single entity.

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I can't see why they are doing this! I have had my current user ID for over a year now and it won't let me keep it! This sucks, I have some mail from a mailing list that is virtually impossible to change the address it goes to. I'm irritated by the way they will not reply to mail from users complaining about the change. I sent mail to the address the day this started and they haven't replied yet. So much for customer service. I guess I won't be forced to view their banners anymore. hehe

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I'm one of those 480k users too, only got the damn address when I tried downloading the nets'crap communicator a year or so ago when you needed the addy to get the miserable browser. Now with the loss of the 'permanent' addy, AOL can take a flying leap.

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They obviously dont realise that probably atleast 75% of people wont bother choosing a new user id! what is the point when the whole idea was an id for life? Its not really 480,000 ppl need to change their user idea, its atleast 400,000 lost customers just cos they are puting new customers above existing ones - never a good idea in business, cos its an easy way to get a bad reputation (oh its aol we are talking about, lol guess they dont have to worry about a bad reputation cos they already have one of those!)

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First of all I would like to say when Webmail.netscape.com first came out I thought it would be cool to have an email with @netscape.net, But the day AOLHELL tookover every thing got messed up.

This new thing with changing your username is crazy. First of all they do not give you a chance to say no to it. Secondly when a day has passed and you have to check your mail and decide to change your username the software just dose not work and keeps giving errors. Even if I make up a new username it tells me
"Your registration has failed because the daily registration limit for your network address has been reached. Please try again in 24 hours."

What 24 hours? I Want my email NOW.

It turns out that it did already changed my username and when I tried the new one with my password it worked. But the stupid software just gives an ERROR msg.

It AOLHELL only 1 year to make this happen. Can't wait to see the Error msgs from CNN or my DVD player playing a WB movie.

Goodbye webmail I am moving on.

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Excellent job. It turns out I'm one of the 480,000 users that need to get a new email address. Well, it looks like I'm not using Webmail anymore.

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This thing is far from being a joke. It's already the 4th April.

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i gave up on netscrap as soon a aohell took over , balls to aol, thanx for my new name!

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I'm glad some site is covering this. I can't believe they done this. I'm just wondering who go priority or if nobody did. They'd surely be a lot of irate AOL and CompuServer people. I'm moving on from Webmail.

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The paying customers get preference, as I understand it. AOL and CompuServ mail addresses were merged long ago, and since they make money off of those 23 million, the 6 million Netscape.net users are out of luck if they overlap.

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from an AOL company...hehe

more like selective spamming...ie., all spamming service not purchased from AOL will be disallowed free reign on consumer privacy.

First changing dial-up settings without user consent or knowledge, then implementing that lousy ART format, which actively replaces most if not all web imagery(which I think could be a case for copyright violations), and now this.

Then again...Netscape is using Mozilla which sucks but is Open Source, and we all know what that means. No not crap, hehe.

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We were promised the address for life, but we are not being forced to change them, which is not an easy process. Instead of loading webmail when you login, it loads a page forcing you to come up with a new id.
As if that wasn't bad enough, you have to do all this before NetCenter reaches its limit of registrations per day. That combination makes it damn near impossible to register a new id.

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If the executives at Netscape actually used their brains they could have thought about including a combo box to choose the original service the user subscribed to (AOL/WebMail/CServe). They probably never bothered to check just how many users they were going to affect, or they have that "what's half a million users pissed off when we have 20 million plus users combined?"

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haha very funny... another april fools day prank??? :oP

and if this is real... woo hoo!!! die aol die!

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i wish this was a joke

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