Hmmm, they may have cut down on paper bills, but this morning I received FOUR copies of my bill via email bills from them instead of just the usual ONE.

Why would someone's detailed iPhone bill be any larger than an AT&T user's detailed bill who uses a regular 3G mobile phone with unlimited internet access?

But no doubt, "huge bills" all the same.

Don't you think that'd put the huge red flag into someone's face when they COULDN'T STUFF THE BILL IN AN ENVELOPE?! Instead they stuck that puppy into a ream box and shipped 'er out!

What intelligence. This mediocrity is why I don't and won't use AT&T. Idiots.

I'm frankly amazed any company would want to send out bills that were that long. If it's specific to the iPhone is it really necessary? 300 pages (?!?) in one case and how many for others? I wonder what the postage for that 300 page bill cost. What a disgusting waste of paper and ink. I'm amazed that any company would waste resources on that since it will impact their profits insanely tiny or not.

I can hear the rainforests crying.

im sure they didn't want to. but its what the users had subscribed to so it was mailed.
as far as the rainforests go, had all the users automatically been signed up for paperless billing the forests would be fine...
but then the people who didn't read that agreement would be demanding paper bills, and again somehow believe they are correct in assuming at&t magically knew they wanted something else than what they agreed to.

Just like people magically knew that they were signing up for a 300 page bill.

Had AT&T had a clue, their billing format would not allow for this in the first place.

Exactly! :D

I'm not an AT&T customer but when I have the option with different services I will get a detailed bill but I've never expected nor received a 300 page bill. Who would ever expect that? Nobody. It's ludicrous

As has already been said... one huge red flag should have gone up when a 300 page bill got spit out and it it was mailed. Didn't someone somewhere scratch their head and think, "Holy s***!"

There's a detailed bill and then there's insanity. They need to reformat their detailed bills and find a way better way. They are essentially mailing a customer a bill the size of a novel. That's just frightening.

Many users began to complain about it to AT&T, saying the bills were far too detailed.

It amazes me how so many people can be so utterly clueless while signing up for $60+ a month service for a $600 phone.

You'd *think* they might actually *look* at it.

And then to have the gall to blame the company whom they apparently expected to be able to read their minds, even when it contradicts the choices they made during sign-up.

I dislike AT&T greatly, but this is *not* their fault.

"but this is *not* their fault", of course you would say somethign like this. I would not expect anything less from a M$ drone/fanboi.

of course you would defend the ignorant & arrogant apple users, wouldn't expect les.

if people can't read what they are agreeing to then they shouldn't agree to things.

WARNING! WARNING! WARNING!

PLEASE DO NOT POST ANYTHING NEGATIVE ABOUT APPLE OR YOU WILL BE ATTACKED BY ONE OF THEIR MAD BOY.

WTF??

I said it wasn't AT&T's fault, you moron. I didn't mention your precious Apple at all, dimwit.

Go jump off a bridge.

Funny thing is, my post had nothing to do with Apple.

And of course you would be ever so compassionate of the poor dips***s who can't be assed to read their damn agreements, or the choices they are making.

Libralism will free you all. No longer will you need to be aware of the consequences of your actions. Big Gov (and, of course, the companies endorsed and backed by them) will always be there to take the blame, the responsibility and to ease the "unwarranted" suffering, pushed upon you by the oppressive Elite.

You couldn't take responsibility for your own actions if someone held a gun to your head (try to wrap your head around *that* catch-22). Don't worry, I'm not actually expecting you to be able to.

this post has nothing to do with Apple. WTF are you talking about?

Come on it's a 1st Gen phone. And it's iApple.. apple is a religion not a product..

...and the post you replied to had nothing to do with MS.

But you knew that.

Good troll.

Where's the love people? Can't we all just get along?!! LOL:-)

I kind of second what PC-Tool had to say. Maybe you should actually READ what he wrote before seeing his name and instantly thinking you need to flame him. Obviously this is too difficult to do for (what I'm assuming) the Mac slave you are.

Do you understand the English language? The usage of the terms Apple and M$ drone are under very different contexts. LOL. You really struggle.

And by carry Apple products make me look hotter and get more laid. ;)

PC_Tool, you are a troll, and one of the worst here. Sad, but true.

"So sayeth the pot"

How old are you people!?

its funny this makes news. this is foolish because there is the option to have calling details kept and remove data details but at&t would rather just remove everything.

as well as the last paragraph is wrong, any existing iphone customers can keep detailing billing for no additonal charge, only future iphone customers will have to pay, as well as all regular customers soon.

Where have you been? Everything has Apple on it make news. And Ed is the exclusive editor for it.

Too bad Apple users couldn't figure out what the "paperless" billing option meant.

Huh? How is it an "Apple users" fault that AT&T had such a crappy billing statement layout?

are you retarded? why should apple users have a different billing layout than anyone else? i know their $600 toy is special to them but thats about it.
paperless billing has always been and option as well as individual people could have had the detailed billing removed at any point in time including activation.
maybe rather than make videos for youtube people should read their activation statements or even perhaps not complain when the problem was caused by their lack of action.

You totally missed the point. I am not even going to try to explain...

Because you *can't*. You're nothing but a puppet fanboy. You've got nothing but sunshine and bubbles to blow up everyone's a** about your favorite products.

You can't argue fact.

You can't argue logic.

You can't even be relevant.

...and of course, anyone who disagrees with you is an ignorant boob, not worth your time.

What's up with all the "fanboy" name calling these days? Seems like every conversation degrades into this type of mentality. Especially if it has anything to do with Apple...

The guy at the AT&T store never asked us what type of bill we wanted or that the bill includes every single time you access edge. I also didn't see an example bill on AT&T's website.

And to the person that asked it cost AT&T $7.00 to send Justine her bill.

In fact I don't know why phone bills have to be so long to begin with. Even my home line with no long distance calls runs like 5 pages every month.

and you didn't feel it was necessary to research what was included in something you'd be commited to for atleast 2 years. it states clearly under included plan features on all current rate plans that detailed billing is included.
http://www.wireless.att....planCategory=cat1370011
and maybe you didn't think that included net usage? but.. did you ask?

Especially if it has anything to do with Apple...

Pretty much answered your own question, there. ;)

And so you spent $600 plus $60+ a month on something you didn't even bother to ask for paperwork on...

...and you're b****ing about it.

If this total lack of responsibility didn't affect seemingly 90% of the country, it'd be hilarious.

oh boy. school is in again.

http://arstechnica.com/n...ngly-xbox-huge-lol.html

get the point of my post now? or do i need a word by word explanation of my statement?

hint: look the the "crappy format" as my statement alluded to........

Hint: Posts links that work.

ook the the "crappy format" as my statement alluded to.......

Considering the post you replied to had nothing to do with one "crappy format" or another, it's really not even relevant. You apparently missed his point.

Detailed billing is an option that *could* have been easily removed, if they'd bothered to look, read, or do anything other than sign and pay.

Of course, that's not their fault, right?

But it is your fault according to the M$ drones on here. It does not matter that there was no example of what a "detailed" statement contains or looks like. You should have just known magically.

Or before getting the iPhone, you should have called AT&T up and asked them to send you a sample bill. LOL.

The fact is AT&T f'd up. And now, they are changing how the billing statement works.

you still don't get it...wow

Surprised?

You post a link that doesn't work and then ask me top refer to it for an explanation of your incomprehensible reasoning.

Shocking, really.

*shakes head*

Your parents must be *so* proud.

Now that you've fixed the link: What do you expect to get when you ask for an itemized bill, El Dingo? Perhaps an itemized list of every item they have an SKU for? Anything less and *then* you'd have a reason to whine.

Your problem?

But they're not.

They are sending the shorter bill. The detailed bill will still be sent to those who want it.

They are simply changing the type of bill sent to the folks who should have chosen that shorter bill in the first place.

It does not matter that there was no example of what a "detailed" statement contains or looks like. You should have just known magically.

No, you just shouldn't be shocked, amazed, and more to the point angry at the company that sent it to you if it's "too detailed" for your tastes. It's called being able to deal with the consequences of your choices. It's called being an adult. Instead, what we have here is a bunch of whiny, spoiled, children who can't admit any failure on their part.

you have no idea what they are doing. AT&T wireless (yea old AT&T) did have detailed billing at $1.99/month , when Cingular was formed they offered detailed billing for free as an attractive feature, because people wanted to know how their minutes were being consumed. so it comes standard with all cingular plans.
AT&T didn't **** up they were planning to make the change back anyways as noted in the last paragraph.
No the users should nto have magically known but maybe just maybe they should have ****ing asked if they didn't know.

dam apple fanboy's are even more sensative then the sonyboy's

HOw exactly did i "fix" the link? There is no "edited" label on my post. You make no sense.

"They are sending the shorter bill. "

So yes they are fixing it.

You are the only one whining at the moment because every point you try to make gets shot to ribbons.

You must be new here. This place is overrun by M$ drones

I think you missed the implication he was trying to make.

because every point you try to make gets shot to ribbons.

*laughs*

Where's that, then?

Whining? I'm defending. You're whining that the bill was too long.

Then Ars was down.

Blamed it on you. Ya know, like you blame everything on MS. All's fair, ya know.

Now, instead of focusing on that, how about you focus on the rest of the comment.

What do you expect to get when you ask for an itemized bill, El Dingo? Perhaps an itemized list of every item they have an SKU for? Anything less and *then* you'd have a reason to whine.

Your problem?

What am i blaming on M$? What are you talking about?

No, i think the M$ Xbot drones take the cake.

Take any of your posts from any thread vaguely concerning MS and you'll instantly see what I am talking about, as anyone else here can tell you.

Again, I'll post my response to your link, as you seem intent on ignoring it:

What do you expect to get when you ask for an itemized bill, El Dingo? Perhaps an itemized list of every item they have an SKU for? Anything less and *then* you'd have a reason to whine.

Your problem?

Well why don't you go $omewhere el$e then $tupid?