Norton Update Causes Crashes in China

By the Betanews Staff | Published May 21, 2007, 5:53 PM

An errant update for Norton Antivirus has caused the computers of at least 1,000 users in a China city to crash, several Chinese news sources reported on Monday. According to authorities, the problem was caused by an update on May 18 that accidentally flagged and deleted two essential Windows XP files, causing the system to lock up -- showing the "blue screen of death" -- and fail to reboot.

Experts say that both the traditional and simplified Chinese versions of the Symantec software are affected. The company confirmed that it was aware of the problem and is currently looking into a solution, although no time frame has been given.

Comments

I'm sure this will help cement a favorable impression of American technological superiority abroad.

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is this the norton versions,

because norton is used for retail meaning home PC's,

if this is a company, then they should of been using Symantec Corporate versions,

granted this problem should of not have arised, but millions of people are using Norton Anti-virus, yet no other problems have been reported, clearly on this logic alone, something more was envolved, because this would of been a global event,

perhaps some kind of conflict,

and if this was just home computers, then again only 1000, but not the other half a million, something strange must of been wrong with these systems in question,

i'm not defending Norton Anti-virus, as i do agree this software does way to much for the price this software costs, but there has to be something spacific wrong (strange) with those paticulure systems,

but i still think out of a Billion people in a country and say 1% of users using PC's, and 1% of that 1% had a problem updating There software,

well, without more information about those systems it's hard to start putting blame on a company,

a bit like when windows crashes, everyone blames windows, well, usually more then meets the eye, but if every windows user had a crash after a windows update around the whole world, then this would be Microsofts fort,

we will have to wait and see what Symantec have to say, (Windows full Logs, Norton Antivirus Logs)

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nod32 is the way to go!!
norton slows down your computer, runs billions of services, takes up lots of ram, takes ages to install and uninstall..
they try to include every protection in their software but they cannot manage that...

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But why does NOD32 take 30 seconds to scan a 4MB file every time I download one?

Other than that nifty little tidbit, I agree. NOD32 is good.

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What a downfall that company has taken. They used to be the most respected name in AV, now their software is the most bloated junky bits around. I have never seen a program hurt a computer's performance so badly.

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Well that's one way to take down the Commies! Go Symantec!

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SYMC gripes about MSFT's security problems, but they need to cut the grass in their backyard before attempting that of another's!

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Commies with computer problems. Enjoy.

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Norton causes almost as many problems as it solves. It's a pain to upgrade and often breaks things like this example. I recommended Norton from 2000-2005, but have been using AVG ever since (happily). I'm also very interested in trying Blink.

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perhaps it's ironic then that the norton 360 product gets rave reviews, and seems to have cleaned up a lot of it's bloat. I too stopped using norton products, but it's looking like they *finally* got their gear in order.

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You mean rave reviews other than the complete lack of support for anything but IE and nothing at all for wireless security?

Sure.

It does seem to be lighter on system resources, which, considering past products, is a miracle of mercy on their part.

It seems to run smoothly, and I have yet to encounter any serious issues.

Unfortunately, for the reasons stated above I'd have a hard time recommending this to anyone using a wireless network or to those I can convince to use alternative browsers.

I have yet to find myself a decent suite for all-around protection though, so my standards may be a bit on the high-side. With certain concessions, this could be the best out there so far.

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warning Norton will slow or crash your computer!
(happens every time)

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lol that's funny.

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AV is worse than the viruses.

We stopped putting AV on machines this year and just lock them down instead.

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Surprise!

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