Segway Issues Recall for Software Bug

By Ed Oswald | Published September 14, 2006, 1:30 PM

Like many of today's cars, not even the Segway Personal Transporter is immune from its own set of problems that lead to recalls. The company announced in cooperation with the U.S. Consumer Product Safety Commission a voluntary recall to upgrade the software in the units to prevent users from falling off in certain circumstances.

Although the company has highlighted that it is nearly impossible to fall off the Segway, it has been documented. Shortly after its launch, President Bush took a tumble off a Segway while testing out the unit, raising questions as to its safety. However, Segway clarified to BetaNews that the President had forgotten to turn on the transporter before attempting to use it.

While it is not clear if any specific incidents prompted the recall, Segway is asking users to contact the company to register for the free upgrade.

Segway said the condition has been identified within the PT i Series, e Series, p Series, XT, GT and i2 models. The X2 model due out later this month is not affected, and the i2 comes shipped with the software update installed.

According to the recall, an unexpected reversal of direction can cause the rider to fall off the unit. It is said to occur when the units speed limiter tilts the Segway to slow it down, and the rider goes off and back onto the unit within a short period of time.

"The safety of our customers and our products is our top priority. When we identified this condition we notified the CPSC and immediately began working on a software upgrade to address the issue," Segway CEO Jim Norrod said in a statement. "We are committed to making the upgrade process convenient for our customers."

Segway PT owners should contact the company at 800-750-6557 between 8 a.m. and 8 p.m. ET, Monday through Friday, or visit the Segway Web site to register for a free software upgrade, the company said.

Comments

View comments by with a score of at least

If you don't know, don't bother. Keep using your legs.

Score: 0

|

OK, What the heck is a segway?

Score: 0

|

...

"What the heck
is a segway?"

...

A motor scooter that looks like a pogo stick.

BetaNews passes up ~real~ computer news
to do articles like this and on electric cars.

...

The Computer Rodent

...

Score: 0

|

And yet you return. Stay tuned for self-reflective-commentary on The Rat at 9!

Score: 0

|

Some companies will do anything for a little extra press. I bet sales of Segway go up after this news piece...

We run a cell phone store - maybe we should do a voluntary recall of Motorola Razr phones to get some publicity...

Sam Michelson
http://www.younevercall.com

Score: 0

|

You're trying to tell me Mr. Bush *didn't* fall off through stupidity?

Score: 0

|

Google Buzz: Another attempt to harness the content firehose

Similar to how Google successfully remolded RSS into a Google tool, the company now wants to remold Gmail into one big Google party

Success: Google's Nexus One shipping support line takes tech support questions

UPDATED Though the support line had been set up for shipping, it now appears Google personnel are happy to hear technical concerns.

Goodnight, moon: What I learned from a space shuttle

Carmi Levy | Wide Angle Zoom: Can the tech sector learn a few lessons from the space program? Certainly, if you believe in learning from someone else's mistakes.

Netflix to FCC: NBCU + Comcast could bypass net neutrality

Weaning itself from the post office as its main means of video transfer, Netflix would like someone to ensure the Internet remains just as unencumbered.

Rhapsody to become an independent company

RealNetworks and Viacom subsidiary MTV Networks have begun the process of spinning off music service Rhapsody into an independent company.

Nvidia debuts new dynamically-switched graphics card technology

Today, Nvidia announced that its Optimus technology for GPU switching will soon be available in a handful of Asus notebooks.

Google lowers 'unusually high' early termination fee on Nexus One

Google has lowered the Nexus One's early termination fees which were twice as high as the norm.

Netgear and Ericsson introduce a mobile broadband hotspot with a twist

It's a mobile broadband hotspot, but it's for use in the home.

Report: Streaming video drove 72% global increase in mobile data consumption

A new study says streaming video is "the single most influential factor driving the need for increased mobile network capacity."

Stymied by continuing Nexus One 3G issues, Google blames the environment

If you're still afflicted with the 3G flip-flop trouble, then you might consider moving. That appears to be the only suggestion Google can give for now.

Wolfram|Alpha makes a strong argument for virtual keyboards

"Answer engine" Wolfram|Alpha has updated its iPhone/iPod Touch app, harnessing the strength of the virtual keyboard.