Sony Recalls 416,000 Digital Cameras

By Ed Oswald | Published August 3, 2007, 2:16 PM

UPDATED Sony is offering to repair 416,000 Cyber-shot DSC-T5 cameras following reports of the device's metal case warping and creating an edge that can cut hands. About 30 cases of cuts were reported in Japan, and several others overseas. Affected cameras were released in September 2005.

350,000 Cyber-shots sold in the United States, Europe and China are being recalled, along with 66,000 sold in Japan. Sony has posted a warning for customers, along with a list of the affected serial numbers and contact information for initiating a repair.

Affected cameras could experience peeling and warping of the metal coating on the bottom on the camera. Sony is offering all owners of the cameras free replacements to fix the problem.

"Sony identified an irregularity during the initial part production that affected the adhesive strength of the metal coating on this part," the company said in a statement. "As a result, it became more likely that damage to the bottom casing could cause the metal coating to peel away and warp outward."

The serial numbers of the cameras affected would fall between 3500001 and 3574100. Those that have already had the repairs done would be reimbursed for any out-of-warranty costs, while those that have not are asked to fill out a claim form.

Comments

Get a Nikon, Problem solved. I've never liked Sony products anyway.

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Lets hope they dont use their products internally otherwise they may accidentaly burn down the place.

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Let's hear it for Sony's "cutting edge" technology.

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or rather "bleeding edge" ... LOL

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"cutting edge" Its burning HOT.

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PS3 sucks. :-) It'll turn into PS3, Xbox, Wii flame wars anyway so I'd be the first to start it.

Oh, wait. It already started. Dang it.

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Ahhh now here's a story I can mouth off about, I'll just wait for Dave / Steve / Benjamin / pitdingo / blah blah blah to show up and tell us how great Sony is.

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offering to repair a defect? why don't they just set aside billions and extend the warranty that seems to appease microsoft customers. so when it becomes a problem for the specific consumer they can simply say " oh you didn't hear... we knew about it but let you keep using it until it affected you, i guess we'll fix that for you now."
and im sure the improvements are being looked at or have even been implemented (still waiting for this on the 360) so everyone will think 'well it can't be that bad of a problem if its already fixed for people who purchase new ones'.

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They did correct the thermal glue issue you troll. Get your facts straight.

Secondly, quit trying to stand up for Sony. They have arguably the worse quality control of any present company. Simply pathetic.

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Thats funny, the article had absolutely nothing to do with consoles... what a shame.

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Maybe they will even go as far as to recall a hundred million PS2s that are having disk read erros then.

Stick to the point troll.

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You are joking right?

400,000 cameras, or 11,000,000 Xbox 360's

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Wtf? I'm talking about Sony as a whole.

Besides that, why is the Xbox even mentioned on here?

Go away.

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Really? Sony have very few relability issues with any of their products, however you seem to imply that they do.

I was merely pointing out, in the current climate, where everything that Microsoft seems to produce is faulty (Vista, Xbox360 are 2 prime examples) it's a very bad time to throw stones.

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You are right there were no issues with laptop batteries. How many million of those were recalled by Dell, HP, Toshiba and who all else. Guess what SOny batteries. Read errors and so on no company is perfect yet people think Sony is. Ok what ever.

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It's fitting that Sony fanboys are as arrogant and foolish as the company itself.

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Sony reliability issues, since you weren't paying attention:
PS1
PS2 (still ongoing)
PS3 (yes, it dies just like the XBox360)
laptop batteries (millions of them)
and now, digital cameras.

But that ain't all! Their also their consumer hi-fi gear, dodgy walkmans & accessories, Sony laptops in general are weak and break easily... need we go on?

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Are you serious?

None of these have any issues outside normal failure rates (aside from perhaps the batteries).

These items have sold in very large quantities, and some failures are to be expected. However to pretend that there are serious issues with either the Playstations or cameras, make you look like a silly fanboy.

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Don't forget their TV's. I have 2 friends whose WEGA TV's are glitching on them just after no more than 1.5 years with them.

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"None of these have any issues outside normal failure rates (aside from perhaps the batteries)."

To me having to buy a new PS2 because the disk drive went out just over one year is a big deal. I've never had a PS2 but I'm sure Sony didn't take any accountability the way Microsoft is over the RROD. Instead people jsut bought a replacement PS2 which helps account for the 100+ million units.

Lets face it though, when a company utters the word 'recall'... thats bad. (batteries, cameras) Every company out there tries their hardest to avoid it. The fact that Sony couldn't avoid it implies to me a serious issue.

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The point is, sure some PS2's will have failed, but sheer numbers mean that on a percentage it's a very small percentage of faulty units.

for what it's worth my 5 year old PS2 is still working fine. That counters yours that you claim failed (before you then claim you never owned one).

A recall of 400,000 cameras is no big deal. Almost every manufacturer has these things occur from time to time.

However to imply there is a common thread that all Sony products are unreliable is pure fanboy nonsense.

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Its common knowledge that initial PS2's were faulty, I'd like to know the percentage back then. I'm sure it was high.

"Almost every manufacturer has these things occur from time to time."

Yeah, Sony and Fisher-price....

"
However to imply there is a common thread that all Sony products are unreliable is pure fanboy nonsense."

Nice try, almost my entire entertainment system is sony. HD-TV, sound system, DVD players...

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"However to imply there is a common thread that all Sony products are reliable is pure fanboy nonsense."

/there fixed that for you.

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If they were as arrogant as you claim, wouldn't they not bother recalling 416,000 cameras and just make token payments to the 30 people who cut their hands?

Corporate hate-boys are as bad as corporate fan-boys!

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There's a little thing call the law, my friend. If an entity has a product out on the market for sale to the public and a danger of some kind is found (posionous, deadly, what-have-you), then it must be taken off by the entity in question. If they flat-out ignore it, they get some hefty fines, and Sony doesn't want to back out on their one true love* (their wallet).

* Let me point out that just about every company in existance puts the Almighty Dollar above everything else, including customers.

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Sorry to hear that about your sound system that really is to bad. Other companies make much better products than Sony but I guess because it says sony on the front its the best. Guess what that is not even close to being reality. Most of people that I know who are serious about home theatre buy from differenct manufactures since none make the best in every line. When I look at quality $ony has been towards the bottom for years which is sad. They used to make some very nice products.

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Their TV's suck, even at high retailers some reps tell you stick with Phillips or #1 SAMSUNG.

I agree I bought a samsung and it rocks.

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NO Frostek, they are forced to make the recall because of those 30 cases. WHy wait till 30 why not do it with 2 or 3 ?

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They have to because they answer to the stock holders :)

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Well it's a good rule to stay away from anything Sony.

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Because if you sold 416,000 *cardboard boxes* at least 2 - 3 people would figure out some way to cut themselves on them... Perhaps 30 is some arbitrary internal figure the company came up with?

I can't imagine any company making a full recall of that size after only 2-3 cases of cuts on hands.

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I bought a WEGA too :'( However I did pay an arm and a leg for the extended warranty, I should be fine even when the TV breaks on me.

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I haven't heard any other sound systems to compare mine too. Mine is fine for the time being, I got it at a bargain price!

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Have you ever heard of Denon and B&W? If you say that your $ony sounds better you a fanboy in the biggest sence since these are far superior to anything that $ony has released.

Bargin price to to sell stuff that most people know to stay away from.

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"If you say that your $ony sounds better"

When did I say this?

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Where is the PS2 in this picture?

http://img409.imageshack...09/1838/image038bf9.jpg

We all know you are full of sh!t Dave / Steve.

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I am a fan of the Samsung TVs as well.

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I don't think he was saying you did, just 'if'.

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