Just talked to a friend of mine. Sunrocket billed him for another year the end of June. He called Discover and they refunded the complete amount! They told him that Sunrocket may send him notice for the 1 month of service, but he will probably not ever see that.

Just to let everyone know. I used my visa check card to buy the SR service. Bank of America Visa CC that is. When I called BOA claims told me that they have received many calls about SR and are crediting my account for the balance that I did'nt receive service for. No problem at all. Hopefully all the banks will be this nice. Hope BOA puts the screws to the SR brass.

CHASE credit card services did the same with proof of being a SR member and no problem. Credit for the UNUSED $ time. But the SR-member must write to the CC company.... SR-BRASS, watch out!

What more proof does Chase want, you charged it with their card??

My virtual line is now working and forwarding is working. Just got an e-mail today that Sun Rocket will be off by Aug 5th at the latest. No voice mail yet but Teleblend says by Monday. I have forwarded my Sunrocket number to my LandLine.

My Dad converted his back to land line with QWest. They gave him 3 months free and free installation since he ported over a number!

I still think Teleblend may be a better way to go, as other venders are more money, have hidden fees, or big cancellation fees. Just $13 a month till I decide if it is O.K. or not.

For $8/month and 3cents per minute my landline will forward my Sunrocket number to my landline.

The $12.95/month is still cheaper then the cost of adding long distance to my landline.

Just to let everyone know who doesn't know already. My comcast rep told me that SR did not own our telephone numbers, a third party company did. So we don't have to worry about SR's closing meaning we have lost our numbers. The rep said he was transferring my number from that company.

thanks Respro, for the heads up on this one... I have just finished a request to port my previous number with SR to VOIP.com.. the request takes a few days ... at this point, i have two good dial tones, two lines and who knows what tomorrow will bring?
Hopefully voice mail on the "Big TeleB" and my completed package with VOIP for my main line!

as of 7/26 my second emergency line is working fine with the Teleblend service, one month at a time! No VMail, haven't tried speed dial, but I firmly believe Teleblend is a NEW Extension of the old SunRocket data base of numbers and who knows who is running the show! But it works for now! The Acct FAQ is updated also.
Going online to my old sunrocket acct, I find all the outgoing and incoming calls recorded on my new Teleblend service (a new gotcha!)- Main number still going to VOIP.com, a new number has been assigned and voice mail, all features working there. They are shipping the adapter with the new number..... Good luck All!

I got credit from my credit card company Chase. It was a full credit for the remaining unused portion.

See here for the screenshot:

http://www.uploadhouse.c...6fe7d887bf8f10a309f.png

After all the best of the best VOIP services offer I decide to go back to land line. my local ATT will transfer my number now :)

Good luck!

Update: July 20, 2007, 4:15pm PT: We've had more questions about the emails that SunRocket customers have been receiving promoting two specific VoIP providers, Teleblend and Packet8, and what we think of those providers. First, we definitely do not recommend Teleblend. This company has no history whatsoever and as far as we can tell just appeared out of nowhere in the last several days. While we cannot confirm this, it seems as though a few ex-SunRocket employees just started the company this week in order to attract SunRocket customers. In our opinion, the whole thing seems a bit suspicious. In terms of Packet8, this is a company that has been around for a while. You can find our review of them on our full comparison page. Packet8 is not a bad option. They are a public company and provide a solid service. Still, it is not the one that we most highly recommend. Especially now that many VoIP providers are getting a large influx of new customers, we are concerned about their ability to scale and maintain quality service. This is yet another reason we are strongly recommending Vonage. They are a public company and have invested the most of any provider in their infrastructure so should be able to handle a large influx of new customers. As noted on our full comparison page and below, Vonage is now offering a special offer for SunRocket customers only that gives you two months free, free activation, free overnight shipping and a free phone adapter, but you must call 1-800-705-5042 to get this deal.

Update: July 24, 2007: We've continued to get questions about Teleblend and the company has been more forthcoming with information so we thought we'd share it with you. First, we want to reiterate that the only reason SunRocket (or the firm representing their creditors) is recommending either Teleblend or Packet8 is because those companies are paying SunRocket for the recommendation. Neither Teleblend, Packet8 or any other VoIP service can offer you continuation of your SunRocket service nor can they honor the money you may have already paid for SunRocket service. Teleblend and Packet8 have the same status of any other VoIP provider relative to SunRocket.

On to Teleblend. As we mentioned in our previous post, Teleblend is a brand-new VoIP service created last week specifically to recruit SunRocket customers. Teleblend is owned by USA Telephone, based in Kennebunk, Maine, which is in turn owned by United Systems Access Telecom, Inc., whose web site states that it is a privately-owned company. However, United Systems Access Telecom, Inc. is apparently owned by Unified Communications Corporation, a public company based in Singapore and traded on the Singapore Stock Exchange. If you are confused, you should be. This convoluted ownership structure does not give us a lot of confidence, nor does the fact that the Teleblend service itself is less than a week old and many customers we have talked to report that they can't get voicemail or get through to customer service. Bottom line, we still recommend that you stay away from Teleblend and go with a more established provider. See our full comparison page to choose the best VoIP provider for you and see the latest deals being offered to SunRocket customers

Beware of Teleblend.

Originally, Teleblend was suppose to offer the same features that SunRocket had.

After I paid their fee, I discovered their services and product were no better than that of a bankrupt company.

Then their web site indicated that voicemail would be up in 24-48 hours. I'm sure this led more people to enroll, but unfortunately their voicemail still isn't up.

Now I don't even see on their web site when voice mail will be operational. Were we suppose to forget their promises?

Doesn't sound good, does it?

Did they have any trouble charging your credit card? I don't think they had trouble charging mine. That shows where their priorities are. It's not in providing a good product or service. It's in collecting money while giving nothing more than what you were receiving from a defunt and employee-less company. Pathetic, isn't it?

Am I expected to pay for their service when I signed up due to a misleading ad?

Are they going to remedy this situation or do they not care about their customers at all?

I really think Teleblend should be ashamed of themselves.

Maybe Teleblend will do the right thing and be a responsible corporate member that doesn't steal from its very own customers. And if they do decide to side with fairness and honesty, I'll be the first to admit that my initial impression was wrong. Go ahead, Teleblend, do the right thing and make me retract my comments. Make me sing you the praises you have earned.

Received Tonight, 7/24 8:40 p.m.:

Dear Valued TeleBlend Customer,
Thank you for contacting our support team.

We have received your inquiry and would like to take this opportunity to update you on a few open issues as well as provide the answers to several commonly asked questions.

1. We are currently working to initiate voicemail service for all new subscribers. We expect that it will be online soon and we will send an email out to all customers once it is available. We will also provide instructions on how to setup and use your voicemail. Please review the network status on our web site for additional updates.

2. International calling is currently available in only a limited capacity. We are currently working to increase capacity for this service and expect to be able to do so within the next day or so. Please review the network status on our web site for additional updates.

3. If you are experiencing problems making or receiving phone calls, please unplug your device from the power. Please wait 1 minute and then plug it back in. This will force the device to re-register with the server and your service should be restored.

4. If you service is working, but there is a red light blinking, please unplug the device from the power. Please wait 1 minute and then plug it back in. This will force the device to re-register with the server and your service should be restored. If the red light continues to blink, please try to make and receive calls. The red blinking light should not interfere with the operations of your phone.

5. Many of you have asked about our pricing plans. Our price is $12.95* per month. You may also transfer your additional or virtual numbers to TeleBlend for an additional $4.99* per number per month.

6. We will honor your original service term with SunRocket with the promotional price of $12.95*. After your service term expires, your service will increase to the very low price of $19.95* per month.

*All prices are subject to local and state taxes and surcharges that vary by locality and state.

If you still have questions, you may review many other commonly asked questions by visiting us online at http://myteleblend.net. We are continuously updating and adding new commonly asked questions, so check back often.

If you haven’t already, we encourage you to transfer your service as soon as possible to TeleBlend. You may do so online at http://myteleblend.net.

Due to the overwhelming response to our offer we are currently running at full capacity. We are doing our best to answer questions as quickly as possible. We hope this update has answered your question but if we did not or if you still cannot find the answer to your question on our web site, please open a new ticket so that we may assist you as quickly as possible. You can open a new ticket by visiting http://myteleblend.net and click on Support.

Also, please note, you may contact one of our support representatives by calling 877-252-4548. Due to the huge response from former SunRocket customers, our hold times are longer than normal.

Thank you for choosing TeleBlend as your VoIP provider. We are excited to be able to offer quality service to all former SunRocket customers.

Your TeleBlend Support Team

Was I the only one that was charged twice not once but twice for a year of service. Was charged for one year of phone service in June which was fine and noticed I was charged in July for another year of service. Sunrocket robbed me for one year of service before closing operations. "The Gotcha Phone Company"

GNO,
I was charged on my CC once in April for my annual service. SR owes me for 270 days/$157.95. I'm so sorry for you that they "gotcha'" twice!

I just noticed my phone number has the same as new Teleblend last 4 digests 4548 .

Looks like they did not fix the voice mail yet.

by the way, I offer the affordable health insurance so if you looking for health insurance visit my website www.askoleg.com

Why do I still have service, if Sunrocket is shut down??? I don't want to transfer with 16 months left on my contract, if I'm not going to lose service. Is it humanly possible Sunrocket did the right thing & transferred annual plan customers to another VOIP company, & just disconnected their monthly customers? Why didn't Sunrocket extend the courtesy of a definitive disconnection date? What a joke, I can't wait for the class action lawsuit.

Waves

SunRocket did *not* do the right thing and transfer annual plan customers. I was one. After last Monday, my service was sporadic and then a couple of days ago it was completely gone. What I think has happened is that Teleblend was quickly formed by USA Telephone to pick up all of SunRocket's service. They are in the process of shutting off all SunRocket customers. The reason I think this is that I had signed up with ViaTalk in a panic last Monday, ended up cancelling them today before ever starting to use the service - they really pissed me off in so so so many ways - and then I took a chance on the Teleblend thing, figuring I'd only be out $14 or so (with tax), and within five minutes of processing my credit card, my phone service was back on. Of course, I have no features or services or voicemail, just a dial tone, and incoming calls ring five times and then disconnect if I don't answer, but hey, it's better than nothing ... I'll give Teleblend a month to see if they get their act together.

hola amigos de la web si quieren una opcion de voip visiten www.generalvoip.net chequen planes y tarifas es la mejor opcion que he encontrado en la web

hola! Y exactamente en que lugar esta este que usd dice? Voy a vistar "generalvoip.net"
Gracias ...

Sorry, I need english.

No habla espanol. Can someone please translate? Gracias.

Waves

??? Please speak English, thanks.

Waves

TRANSLATION BELOW
hola amigos de la web si quieren una opcion de voip visiten www.generalvoip.net chequen planes y tarifas es la mejor opcion que he encontrado en la web---- "hello friends of the web, if you want another voip option visit: www.generalvoip.net
check plans and rates, the best I have found"

TRANSLATION BELOW
hola amigos de la web si quieren una opcion de voip visiten www.generalvoip.net chequen planes y tarifas es la mejor opcion que he encontrado en la web---- "hello friends of the web, if you want another voip option visit: www.generalvoip.net
check plans and rates, the best I have found"

Has anyone looked into net2phone? I haven't seen them on any compare sites. They are offering up to 12 months buy out of SR contracts (three months free reguardless) then 19.95 from then on. There is some sort of charge if you cancel within 12 months. What I really need is 2 different phone numbers. That is one thing I really enjoyed with SR is having two numbers. I can't find anyone offering two numbers without charging a whole lot more.

I'm going with Net2Phone (Voiceline), since I have 16 months left under contract that Sunrocket stiffed me with.

Waves

We had great service for 10 months of the 12, before they gotcha! Too bad the top exec's did not know how to manage money better. Wonder just where all that money went? Not into better dial tones for sure! Going to Teleblend for my 2nd line only, and the Main Line switching to VOIP.com which has all the works! rs/

I paid annual fee to voip.com .When i call them 3 times is 1-1.5 HR waiting for cusumer servise to answer.Next day i cancel.Is over 1 week and www.voip.com don't retun my $225.

And it Looks like they took our money too.I paid for an annual and they owe me for 6 months.They state on the website the only way to cancel is to call,then they don't answer what a scam to a loyal customer that out up with quite a few days with NO PHONE because of network server issues [:( ]

Don't forget to contact your credit card company for a possible chargeback to your account ?

I had Sunrocket since 2005 and had just paid for a 3rd year in June. Was really upset to get the news on Friday of Sunrocket's demise. I had always been concerned as to whether or not the company was doing well and hoped that it would survive since it was such a great service. I am not OK with paying another company for what I had already paid for, so thanks to whomever mentioned Magic Jack. I went ahead and ordered one yesterday. At $40 for a whole year, it isn't much of a risk, and I don't mind the Florida # since most people now have free LD anyway. So far my Sunrocket # is still working except for VM and I was able to forward it to my other VM #. Good luck to everyone.

I switched from SR to Teleblend, and like the rest of you I am waiting for voicemail to kick in. I have been holding to talk to someone for 22 minutes now and hear from others that it may take up to an hour. I want to keep my number until I figure out what else to do so I will give Teleblend a chance. I say be patient if SR had 200,000 customers and even 25% have switched to Teleblend they have to be swamped with calls and emails. They will charge you $12.95 for the remainder of your SR contract. The number for all of you who say it is disconnected is 877-252-4548.

It only took me 35 minutes to reach a teleblend agent, and I was told they are working on voicemail and it should be up in the next 24hrs. We'll see!

Wow, great customer service...Only waiting 35 minutes???? Sorry, my time is more valuable than to deal with this pathetic offspring company of Sunrocket. TeleBlend is a joke,

Waves

I'm trying to get a feel for what percentage of customers lost Sunrocket service. Currently I still have service, except for voicemail & international calls. Please reply if you still have service or not, & if you heard what date all customers will lose service. Thanks.

Waves

I still have service. I tried to call ITP(itp4you.com) for there service but the 1st customer service guy cut me off as soon as he know I come from SunRocket. I called again and a lady replied. She cut me off when I asked her question about there free 800 number and free calling card offer to new customer. I do not know if it is their bad service to cut user off if user did not order their service immediatly or the SunRocket cut me off after connecting for 15 minutes(I waited for about 15 minutes for getting connected to the operator in ITP). This made me feel REALLY BAD! Does anyone being cut off when talking by using SunRocket's IP Phone connection?

Hello
I to was a Sunrocket customer my phone is still working but voicemail is dead
I have switched to Voip.com
waiting for the adpter to come
there going to port my old number
they to are very swamped which i'm sure everyone else is
we'll see what happens
Good luck to all in finding a service that I thought was as good as the big guys

Hi SamGamB.... SR works still..same here, but I
am going with VOIP.com for my main line.
adapter due here today, like the website and
support service. have talked to a rep once.
bot the year, VOIP.com has 5 stars on the evaluation list I saw. Only using teleblend for a second number and month to month till contract runs out........what a mess & thanks for posting

SR service still clear as a bell! works great, but no features really, voice mail out.... I think it must be that "Gotcha"

I still have perfect service. I had a few glitches the 2 days right after the closing, but it's fine now.

I would like to apologize to all the customers for how they were treated. I am a customer/employee and I knew nothing more than you do. In fact, people who read blogs knew more than I did.

I never lost service, but I had my box set at a fixed IP address due to my internet providers system requiring fixed IP's for VOIP services. This means my box could never move to another location. I had friends call to ask me if my Sunrocket was working as theirs was not. Mine always worked.

My 2nd number forwarding does not work.

Thank you for the apology. Sorry you lost your job.

Still have my service too, minus VM. Any word on the date when ALL customers will lose their service ? Not that I know of

The myteleblend.net website was registered on 17th July 2007. It's pretty clear it was created just for SunRocket customer transfers (Which may be created by SunRocket itself)

Registrant:
TeleBlend
5 Bragdon Lane
Kennebunk, Maine 04043
United States

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: MYTELEBLEND.NET
Created on: 17-Jul-07
Expires on: 18-Jul-09
Last Updated on: 17-Jul-07

Administrative Contact:
TeleBlend, TeleBlend info@teleblend.com
TeleBlend
5 Bragdon Lane
Kennebunk, Maine 04043
United States
8772524549 Fax --

Technical Contact:
TeleBlend, TeleBlend info@teleblend.com
TeleBlend
5 Bragdon Lane
Kennebunk, Maine 04043
United States
8772524549 Fax --

I switched to TeleBlend....it was a smooth transition....did this on 7/18 -- however, need to have voicemail and the features of call forwarding. I cannot fax either - failure reports. I'm going to give them a chance since it's month-to-month. Hope they come around and complete the "package" as promised with all features of SR.

Just talked to Michelle with the FCC in the call center. As soon as I said sunrocket she knew what I was talking about. She said that the FCC would be contacting the members once they find out more information. She "hopes they will be refunding money". I gave her my cell number so I suggest everyone contact the FCC via phone and give your contact info.
1-888-225-5322 (1-888-CALL FCC) Voice: toll-free
1-888-835-5322 (1-888-TELL FCC) TTY: toll-free
1-866-418-0232 FAX: toll-free
(202) 418-2830 FAX on Demand
I want these crooks to feel the same way I do about this.

Just tried to call up Teleblend. Their 877-252-4548 has been disconnected. I signed up for their service and this number has been disconnected now.

Unfortunately you've been scammed twice. You have to research before jumping back in to this shaky VOIP market. How can anyone sign up with TeleBlend, when you can't even get in touch with customer service? Read all the posts & make an informed decision, like I did.

Waves

Does anybody, besides me, see the irony in SunRockets slogan "the No Gotcha phone company"? Why would anyone sign up with a no-name company like Teleblend when they are being recommended by the company that just "gotcha"? Going a step further, I will NEVER prepay anything again. SunRocket taught me a lesson.

Try 877-252-4549 this is number for sales or support -- but rest assured -- it's been busy most of the time.... I don't think they expected the volume of calls they are receiving. Keep plugging. I have TeleBlend - they're working on getting voice mail and complete online services... I'm giving them a month to work things out -- in the meantime...my phone, caller ID works.

Gee, you sound bitter -- correct customer service is 877-252-4549 .....
By the way...I had a lousy experience trying to sign up with Vonage.... at least TeleBlend reps I can understand. I'm giving them a month to cope with overload. At least I have service.... and who did you choose?

I'm too scared to go with another VOIP so I want my number to be transferred to another phone company. Does anyone have any ideas? I also want my money back. SR owes me for 5 months of service and I take that very personally. Crooks think they are going to get over on us are in for a rude awakening I hope. Already filed complaint with the FCC and want to know some contact information for those people who are pocketing our money right now. Hope the FCC can help with that. They were taking new members and their money I assume right up until closing. Just want to let them know how impressed I am with their service and business ethics. Hope everyone the best of luck.

Hello
Try calling your Credit Card company and see what they can do

My Sunrocket service is still working except for voicemail, but I decided to take a free month at Vonage while I wait for my Net2Phone adapter & number transfer to arrive. I'm a former Vonage customer & will be set up with them tomorrow using my old V-Tech adapter. Apparently, I can be disconnected from Sunrocket any day now.

I was on the buy 1 year get 2nd year free plan with Sunrocket, so I still had 16 months left on my contract since I prepaid $208 on 11/06. Net2Phone will honor up to 12 months of your unused Sunrocket contract for free. However you do have to pay $30 activation & $10 shipping for their adapter, but I feel $40 isn't bad for a whole year of unlimited calling service. After they honor my 12 months, I can cancel if I choose with no deactivation fee.

For anyone like me who has many months left on your prepaid Sunrocket contract, I suggest you look into the Net2phone offer of up to 12 free months:

http://www.net2phone.com/sunrocket/

P.S. I still filed a charge dispute with Capital One & may get some $$$ refunded as well.

The SunRocket going out of business was a complete surprise to me after returning from a 1 week R&R. The SunRocket Gismo RUN LED was flashing when I returned home and calls to SunRocket help line didn't help. The phone was kinda acting strange in that I could hear but other party couldn't hear me when calling. This issue came and went and now seems to have cleared up.

After reading many of these posts I decided the SunRocket going-out-of-business was for real. So I spent time researching other VoIP service providers. It was unclear to me after doing this research who to switch my VoIP service over to.

I've decided to use Vonage using their 2 free months at $24.95 value to give me some time to select my new VoIP service provider.

Vonage's service center appears to hail from the Philippines and the help person's accent was quite difficult for me understanding all that was being said and explained to me. No matter, I got through this by having to ask many questions and asking person to repeat many times to be sure I heard correctly and understood things.

I was previously on SunRocket's annual plan with an extended 3 free months. This actually was to have expired Aug 13, 2007 so I feel I did not lose too much and will simply ignore any reimbursement actions. The SunRocket's annual plan + the 3 free months was $199 or some $13.26 per month. The Vonage Residential Premium Unlimited plan runs $24.95 per month and they do offer an annual plan payment for this plan at $299.40 - $50(approx) or $249.40. This then comes out to $20.78 per month. However, the Vonage plan provides unlimited international calls to UK land lines whereas SunRocket charged $0.03/min over 100 mins per month. As we talk some $5 worth of calls to UK every month beyond the 100 free mins the effective SunRocket monthly bill was around $18-$19. Thus Vonage annual plan is really only about $2-$3 more expensive.

Having experienced SunRocket's demise and feel I should now hook up with a VoIP service provider who will be staying around and Vonage appears to be a reasonable answer to this at this time. I will see how they perform over next 2 months and then decide for sure.

I made use of Vonage's offer to SunRocket customers and will only pay some $1.70 in taxes for each of the 2 free months. All other startup charges were waived and their VoIP adapter should be in my hands withing 1 business day. My telephone number will get transferred over in less than 10 business days while I use a virtual number provided by Vonage.

The one thing that irks me at this time is that Vonage does not offer a 2nd tel number for FREE that can be assigned a different ringer. I used this for business purposes as I work from home at times. Having this feature meant I knew when the phone rang with the specially assigner ringer I kew it was a business call. Vonage wants to charge $24.95/month for the second number and I did not take them up on this offer for obvious reasons.

I found SunRocket's service to be excellent and their web site clean looking and with fast response. I also liked their voicemail feature(s) for which Vonage wants to charge extra for.

So, this is my situation at this time and I say Good Luck to all other SunRocket's customer base in finding a new VoIP service.

I had 3 calls to Vonage over 3 days and finally told them to cancel! What a mess. Couldn't understand reps and it was obvious they were reading from books.... they kept repeating things. First day I signed up (49 minutes) 2nd day I checked on order and it was "lost" (37 minutes), 3rd day checked on order again and there was a mistake on their part....41 minutes. All these calls on my cell phone. I finally decided I didn't want to be talking to them as I couldn't understand them and they obviously couldn't produce. Went to TeleBlend but still doing research as there is no voicemail so far and I cannot fax. SR - your service was wonderful...too bad you messed it up!!!

OK so everyone seems to agree that Teleblend is run by the same crooks that used to run Sunrocket. Does anyone know anything about Packet8? I understand any phone number not transferred to another provider by Sunday midnight may go back to whoever bought up the remains of Sunrocket, or to creditors or whatever. Only thing I'm concerned about at this point is keeping my number, as losing my number would be a major disaster. Packet8 seems to have been around for a while and promises fast and easy transfer of my number. Any good advice out there?

i just want to know how the heck can they get away with this if it is true that it is the same people who ran sunrocket who are running teleblend. something should be done about this and an investigation should be taking place asap before more people lose out. also those who have been decieved should be compensated somehow from those crooks.

How do you know it's the same people? If you don't know for sure, how do you find out? I'd sure like to know. I'm using TeleBlend until I finish my VOIP research. TeleBlend is in Kennebunkport, ME not MN.

Switched to TB and still no voice mail BUT am able to manage my numbers through the SR portal. I was able to forward my calls to my cell phone so I am not missing calls now. Tried deactivating voice mail and activating agian but still does not work. But for those who do not want to miss calls and at least have some sort of voice mail, forward to your cell ( if you have one ) but who doesn't :) I am going to give them a chance because at least I still have my numbers. We'll see.....

Interesting....how did you forward your calls for TeleBlend... I'd sure like to be able to do that. I know their website is in the works....let me know.

Here's News You Can Use.

For those of you that had long annual contracts with SunRocket which you weren't able to use, Voiceline will honor your SunRocket contract for up to 12 remaining months of service if you provide proof of your remaining unused time. See the link below.

http://www.net2phone.com/sunrocket/

What do you guys think???

They charge a $29.95 activation fee.

This was my second year of service with SR. I really enjoyed the savings, all the features etc. I had renewed my 2nd year back in March.

1- So I filed a complaint with the FCC via the link posted here.
2- I called my Credit Card company (Citi) they had a memo about the SR situation and put the amount in dispute so I will get some forms in a few days to complete and mail back. In the mean time I can deduct the amount from my credit card statement (I pay in full each month) There is no guarentee that I will end up with any money back when everything is said and done.
3- My SR service has dial tone but I can't make any calls as of today..... so I'm going to wait a bit and not jump back into another bad marriage with another VOIP company. So what if I lose my number I was only using it as a backup for my cell. So that concern of many of you is not my concern.

4- Thanks everyone for the good info on here, I just feel bad because I had a friend sign up about 3 months ago and had to break the news to him.

Heads Up Everybody!
I have been with Sunrocket for over a year and Yes! I have received their Goodbye and KissOff email. Anyway, I researched both Packet8 and Teleblend. I never was able to reach anyone with TeleBlend and I say be very cautious with them. As for Packet8, I have phoned them twice at 1-800-868-0068 and they were very timely and offering a good deal to get me going. $20 to try them for 30 days and that includes VoIP Fax service. They are sending me a free Broadband Phone Adapter and their Free Freedom Fax Adapter. Read the Cancellation policy carefully, I think Packet8 is a the best option for me. But note, I highly recommend that you go Month-to-month with them until you are absolutely sure that you are ready to committ. Once you pay them your annual fee and your 30 days pass, they will NEVER refund your $199 fee for any reason. Ok, that is all that I can say and I hope that this information helps you all. I have worked for MCI, WorldCom and now Verizonbusiness for almost 15 years and believe you me - Sunrocket reminds me of how I lost my ENTIRE life's savings ($485k) with the Worldcom fiasco. Very sad day. God bless you all!

thanks for the advise and to be cautious. What tremendous support the SunRocket family has given to each other... I agree month to month for now to see who will last and who may go down...
Peace to all (btw my sunrocket is still on and working fine)...... 7/24/07

Update!!!!

I just talk to Rep from TeleBlend :

1. He explain that they bought all equipment from Sunrocket and book of the business with all out information but not billing info so that's why they ask you to sign up and enter the credit card.

2. they are the one who keeps the Sunrocket numbers up until Sunday midnight.

3. if you go with them it will be the exactly Sunrocket service just another name and different customer support.

4. You can use the same equipment since they bought the Sunrocket equipment and you do not have to change anything

5. Welcome back to New Adventure....

I am ex member with Sunrocket and now TeleBlend ...

* all that took me only one hour of waiting to recieve their support team respond to my call .... quick ,right?

by the way, I offer the affordable health insurance so if you looking for health insurance visit my website www.askoleg.com

I got my refund from my CC :).

I think the viatalk has limited calls even they offer unlimited plans.

You acknowledge that ViaTalk offers both plans for residential users and commercial/small business users. You agree that ViaTalk residential service plans are not to be used in conjunction with regular, consistent activity which could be considered commercial or for-profit in nature. You agree that all usage is subject to audit and review by ViaTalk. A single account shall not be used for purposes inconsistent with regular residential usage patterns as defined by ViaTalk as more than six times the average monthly usage of a ViaTalk residential customer. This figure is currently approximately 5100 minutes of usage over a 30 day period. Minutes used in excess of 5100 will be billed at 1.9 cents for each overage minute. A single commercial account with minute usage in excess of 10,200 minutes over a 30 day period will be billed 1.9 cents per minute for each overage minute. ViaTalk will be the sole and final arbitrator in regards to decisions related to what constitutes acceptable average use of service.

I signed up with joiphone and TeleBlend none of them answer the phone calls .

I called local ATT and they told me since the Company out of business no one will be able to transfer the current number. It might be true but all other VOIP try to get you in and look close on the activation fees and other fees are not refundable.

How can anyone be foolish enough to sign up with TeleBlend, when they are obviously Sunrocket trying to recover? Their phone # doesn't even work & it's similar to Sunrockets #. TeleBlend doesn't offer voicemail because it's currently disabled with Sunrocket, & they are the same company! It's not worth saving your phone # just to be ripped off again. I haven't been disconnected yet from Sunrocket, rumors from Vonage say this will happen Monday. Upon disconnection, I will sign up with Vonage since it's totally free for 2 months. This will buy me time to contemplate my next move.

Well, I was foolish enough to sign up with TeleBlend. And let me be very clear on this point: So far, Teleblend service sucks. I don't know how else to put it. I paid money and in return I got service that was no different than the service I got from a defunct company that fired its employees and ceased operations. How much more pitiful can it be? The phone quality is about the same as the abandoned SunRocket. Support questions, even by email, aren't being answered. There's no voice mail. And you can't manage your features. What good are features if you can't use them?

In short: They charged my credit card and gave me nothing that I can see in return.

Not sure Vonage is a good choice. My experience with them was not good!!! I signed up for a 30-day free trial with them in June because I was having problems with the quality of my SunRocket phone calls about 25% to 35% of the time. The Vonage rep promised me the moon but they were empty promises. I contacted Vonage because they had sent me an e-mail saying a friend (Steve) had referred me and he and I would each get a free $50.00 pre-paid American Express credit card if I try Vonage, even if only for 1 day. If I stayed for at least 30 days I would get my second month free and my friend, Steve, would get 2 months free phone service. I had not talked with Steve in over a year (my how time flies) and, like a dummy, I didn't check with him to see if he really referred me to Vonage. So, I signed up, I cancelled within the 30 days (primarily because SunRocket fixed the problems I was having) and Vonage said no $50.00 AMX card for me or Steve if I cancelled, they said there would be a $39.95 cancellation charge to my credit card that would be reversed when I returned the equipment and that I had to pay the shipping to return the equipment. I told them that I had been told differently by the sales rep that signed me up and they essentially said, "Sorry, sucker." I told them that I absolutely will not authorize them to charge the cancellation fee to my credit card to which Vonage replied that they could not cancel my service if I would not authorize the charge. I said, then don't cancel my service but I will not use your service nor will I pay for it. They charged my credit card against my express refusal to allow the charge (that is credit card fraud). I called my credit card company and explained the situation. They reversed the unauthorized cancellation charge and the shipping charge that I was told would be refunded if I cancel within 30 days. They have notified the fraud department to contact me on Monday to press charges against Vonage for credit card fraud. Bottom line; AVOID VONAGE LIKE THE PLAGUE! Their sales people work on commission and keep their commission even if the customer cancels within the 30-day trial period. That gives the sales staff a strong incentive to lie about what Vonage offers and Vonage will not stand behind the lies their sales staff weave.

P.S. I checked with my friend, Steve, and he had cancelled his Vonage phone service over a year ago. He had referred me in April or May of 2006 and I guess Vonage resurrected that old referral in their deceptive attempt to get another customer. My friend could not get the 2 month's free Vonage phone service they promised because he was not even a Vonage customer. Vonage is the biggest internet phone company. Perhaps they are also the most crooked. That little deception was not a sales rep. That was the company. The email was sent to me from Vonage and had my friend's name on it as being a current Vonage customer. Well, well.

so far so good on just basic calling like in the last century! The little Tele is clear, quick, good tones and no dropped calls. at least the teleblend is month to month for my next 6 months, but there seems to be a connection from SR to Teleblend. My main number is going with VOIP.com that has all the features and can manage them online... has 5 stars--

Wonder if Lisa Hook is now at Teleblend hooking in the the "Gotchas" ??

Good luck with Vonage customer service... they take forever on the phone and cannot understand a question that isn't in their book. The 3 reps I've spoken to had such thick accents I could hardly understand them and if I asked them to repeat themselves....they started reading from the beginning of the page. No thanks... I'm trying TeleBlend and doing my research. Where did you get your information about TeleBlend being SR trying to recover??? As for customer service phone number -- the correct number is: 877-252-4549... it's a wait but they're overwhelmed with the unexpected volume of calls. Tread easy with Vonage unless you're proficient in Phillipino language.

Hi all...I loved sr..sad to see so many employee and customers get the bad end..and a business go down..no one knows about teleblend...it could be the tech support trying to recover their jobs and those of their co workers..anyway..i checked out many voip..it seems joiphone has all the same service that sr had except 2nd line. it is free with 24 months sign up. They claim you can use the gizmo for seamless crossover...i've been at their directions all evening to no avail. anyone knows how to turnoff provisioning let me know.
I still have service after 24hr of no phone...this is the warning..on/off/on/off. means get busy getting new service. Best of luck to all...see ya in voip land

I just switched to Teleblend early this am. However, to my complete and utter dismay, I can't help but notice that the bankrupt, no employee SunRocket service seems to run about the same as this new service. There's been no improvement. I still don't have voice mail, my calls are being dropped, I have sporadic episodes of no dial tone for extended periods of time, and I still can't access any features. I'm wondering why I paid the fee. What exactly are they providing me that I wasn't getting from the defunct SunRocket?

From the very beginning, and up until recently SunRocket gave me a valuble, good quality service. I hope this company will do what it needs to do to keep its new customers.

I too have transfered to teleblend and will use teleblend as a transitioin point unless they can prove that are ligit and make things happen as they are reporting. I was a loyal SR customer for 2 years and never had a problem with the service and loved the fact the phone company was no longer ripping me off along with the FCC. I will more than likly go to Comcast , AS VONAGE IS OUT OF THE QUESTION.

I've also confirmed that you can get relief from your credit card company. I signed up for a yearly Sunrocket plan in February 2007 for $199. I called my credit card company (Chase) and immediately received a $122 credit for the 7 unused months. I switched to Teleblend upon receipt of the Sunrocket email, and the switch went through without interruption. Still no voice mail, though. I'll give them a chance while I weigh other options. I am wary of this new company, but $12.95 is not a huge investment.

This is a good site for shopping for other services other than SR's offspring: http://www.consumercompa...Xop3cuI0CFRyOFQod9mffLw.

Well SunRocket had that slogan saying "SunRocket, the “no gotcha” phone company." But in reality they gotcha (All of us) anyways. I'll bet they are laughing at us now.

this is just DEPRESSING...i can't lie..i loved sunrocket had it for a year and a half. It took a while for the news to hit me...HARD...everyone thought i was taking it pretty well cuz i DONT play with my money, it did not bother me much but now...i want my damn money and in can't have sunrocket go off with free money like that, mainly because of the way they handled the matter. I sure as HELL dont trust teleband...another wolf in sheep's clothing.

Hi:
Add me to the shocked group! We all fell off our chairs.
A gal pal referred me 2005. Was so excited. Bragged to my friends about the $199. phone bill a month! My youngest son was against it. "But, Mom, what if it goes out of business?" Thought never entered my mind! They would never do such a thing. Always wondered why no one I knew signed up with them. Now, so glad they didn't!
I am not rich. On a limited income. Noticed a few days ago..there was a problem. You also, must have spent most of the day..plugging in/our unplugging, as thought was my computer.
Stupid me! I called earlier that day. Received the message that they were not answering phone calls. I thought..they must be having a bad day. NEVER ENTERED MY MIND OUT OF BUSINESS.
Checked my mail late in the evening. What is sad..they sure didn't give us a warning. Was like..have to find another telephone company yesterday. I was on the $199, yearly plan, with 3 extra months. Was supposed to have run out May 07.
Really appreciate reading everyone's posts. I went ahead and signed up with the TeleBlend one, because of the reasonable price, and easy change over. No new equipment. Waiting an hour now..to speak with someone. Yes, agree...miss not having access to my voice mail. At least the phone works. Think maybe the decision for me to to just get a cell phone.
Looks like some big boys filled their empty pockets. Hope they can sleep at nights. What comes around goes around.
Well, I can't brag about SunRocket anymore!
Hope we can all make the right decision we are in search of.
Question. How can a business run without any phone support?

Hi all:
Just got off the phone with TeleBlend. Had to wait about an hour.
* The little gal said our voice mail should be active by this evening!
* I asked why was billed $14.95 instead of the $12.95, as advertised. Think she said some kind of taxes.
* She said will be billed $19.95 when my original plan expires. Will give me till May to figure out what I will do.
* But, if they don't get the voicemail working..will be changine soon.
* Do you also have the RUN light on your gizmo..blinking red? I asked her about that. She said..to unplug it for up to 5 minutes. Mine is still blinking red.
* I did ask her...if they were SunRocket. The anser was no..But, with using our same kizmo..and same number..plus, what others have mentioned...this blonde figures out..they must be in ca hoots! Will give them my faith and trust for now.
So happy I discovered this site. Great to hear other comments by many intelligent people.

Which # did you call for telblend. the 877 number on the website has been disconnected.

In answer to Dumb Rich Blonde:

I switched to Teleblend online Friday (7/20) in the evening after reading the SunRocket/Sherwood Partners bad news email. On my email invoice I was charged $12.95 for the transfer special and $2.52 in taxes. I was an annual member of SunRocket with service through 4/14/2008. My last invoice from SunRocket listed $199 for the annual service and $15.11 for Universal Service Fund Charge. This charge would only be $1.26 monthly.
I had to recycle my modem, router and gizmo today in order to get phone service. This may mean that Teleblend has control over the service now. My RUN light on the gizmo is also blinking red, but it may always have been that way. Last Friday was the first time I've looked at the gizmo since Oct. of 2006. The sound quality of my service is not good...the incoming voice cuts on and off. I don't have VM yet. The credit card dispute rep. at USAA told me that I probably have a 50-50 chance of a refund for my remaining 9 months of SR service. I'm hoping that she's a "glass half empty" person, because this scam with SR is blatant fraud. I really appreciate this site.

switched to teleblend about 36 hours ago, my monthly fee and the tax came to $15.30.. this is for my second line only. Our main line is still with SRocket pending the adapter from VOIP.com which is due in here maybe tomorrow. Voip.com has all the features, my account is open and I've added contacts and other features. I'm getting a new # with VOIP.com so it is taking a bit longer.
The gizmo lights are all steady Green. Follow the story in tomorrow's court cases!!!

Randy Sinclair,

Thanks for the post. I sent a billing email to Teleblend under their "support" tab on their website asking them to itemize their charge for "tax" on my invoice. If this charge is for the Universal Service Fund only, the charge should be $0.98, based on the current domestic (do not make international calls) FUSF rate of 7.5933%. If Teleblend is bundling assorted taxes, fees, surcharges, etc. under the "tax" umbrella, we consumers are being bilked by Teleblend just as we were by the Big Ma Bells. Although any individual over charge is not punishing to the individual, imagine adding "tax" amounts to each former SR customer who chose to switch to TB!

I THINK WE ARE ALL IN THE SAME BOAT, WE NEED OUR TELEPHONE NUMBERS AND WE DON'T KNOW AT THIS POINT IF WE ARE ABLE TO TRANSFER IT SOMEWHER ELSE. OF COURSE WE ARE TAKING THE FASTER ROUTE, WHICH IS TO SWITCH TO TELEBLEND.. EVEN IF WE DO THIS.. WE SHOULD FIND WAYS TO MOVE FOWARD.. THIS TELEBLEND & SUNROCKET COMPANY DOES NOT DESERVE OUR BUSINESS... UNLESS THEY CAN TELL US THEY WENT UNDER BECAUSE THEY HAD DONATED MILLIONS OF DOLLARS TO CHARITY AND HELP OUT THE POOR.....! OR SOMETHING BUT, I DON'T THINK SO!

Turn off your CAPS LOCK

abettencourt2000, isn't funny how the first thing that went out on SR was the voicemail... and interesting that this new company does not have voicemail working either... could it be is the same company with a different new name.. hmmmmmmmmm.....EVEN THE WEBSITE, TELEPHONE NUMBER, AND A LITTLE BIT ON THE LOGO.. LOOKS THE SAME.. IN FACT,, THE WHOLE MARKETING STRICKLY TO SUNROCKET CUSTOMERS IS WEIRD!!! THIS COMPANY POPED OUT OF NO WHERE AS SOON AS SR WENT UNDER!If it looks, smell, and sound like a rat.. is probably a rat!

OK guys.....we get screwed.....if you pay by CC and save all of you're records, you will be credited imediately(ref. CHASE CC); I just did it; sign up on 03/12/2007 for 12 months with a free 3 more months; just get credited for the amount of $139.28....no questions asked; my CC company did know about it and they're trying to take care all the customers. I re-assign with Teleblend in an attempt to keep my phone number; give this guys a chance...they're bombarded with calls and e-mail's and they trying to get to everyone; I also tell you that I will be looking for some one else.
Good luck to all of you and "do not be greedy" like I did.....I sign-up for a year "for the first time in my life" and get robbed.
Have fun and keep posting what you think is going to happen or did happen.

Hey abettencourt2000~ I bank with Chase too but I used my debit card on my checking account so I'm not very confident that my annual payment will be getting any kind of refund. I am so bummed. I was wondering which phone number YOU called, I'd like to give it a try to see what happens or what they say or advice they may have. How fly by night does this seem!? I can't believe how fast they left everyone in the lurch, were any of these guys previous Enron employees?

For what it's worth, this is the e-mail I got today when I sent one to TeleBlend asking about voicemail and seeing caller ID of those who had called on their web-site:

"Our voicemail system is not yet operational. But, we expect it to be so within the next few days so please check back often. Also, at this time, we do offer the reporting option through your 'my account' login. However, the reporting is not yet functional either. It should also be functional soon.

Thank you for the inquiry. Please let us know if we can be of any further assistance.

Thanks!
TeleBlend Support Team"

We'll see...

I also received a similar email from TeleBlend - I'm giving them a month to get all features working - the clock is ticking. By that time the horrendous flurry of service changes should be over and ALL VOIP providers should be working more smoothly.....well, a gal can hope can't she?

My bank has already refunded the 8 months I prepaid with SR. My pick after careful investigation is Vonage--free set up, equip & free overnight delivery plus two months free with porting over the same no.

did anyone swithed to vonage??
and is there any voip company that keep my number.. another question is that..since the company is out of business.. how are other voip company going to transfer our phone#..
is telebrand worth it to keep the exist #??

If your payment was taken from your credit card, you can call the company and the will work on reversing the charge and investigate it for you. I am with Capital One and they were very helpful in this situation. Also, thank you to DesertGod for the information to file a complaint. Now SunRocket has a statement on their website about going out of business.

There is a compay called 'Viatalk' that is excepting SunRocket customers and they are pretty much willing to work something out.
When you sign up for phone service for $199 a year you will receive up to 3 months of your unused SunRocket contract time for free. For example:

- If you had a 12 month contract with SunRocket and only used 10 months of service you will receive 2 months free.

- If you had a 12 month contract with SunRocket and only used 4 months of service you will receive 3 months free since the promotion is good for up to 3 months of service.

I refuse to go with any company that SunRocket works a deal out with because you still have to pay for NEW service. Secondly, I can't get through to ask any questions.

Good Luck all future SunRocket customers. This is really a sad situation for all of us.

What are those of use that Sunrocket still owes money? I personally have another 6mths or did have until 2/4/08, approximately $100.00 worth of service, what are we to do?? and how do we get our refund? The only choice offered so far is two other companies that I cannot even reach to make sure what they are saying is true, they still want credit card info, and to charge for first month!!!

ok, i think teleblend is a SCAM....BEWARE!!!!

i just switched to them, so then i called to see how i get my voicemail to work, guess what..."THIS NUMBER IS NO LONGER IN SERVICE OR IS DISCONNECTED"

so looking at the phone numbers, sunrockets number is 1-877-252-4549....teleblend number is 1-877-252-4548!!!!

so now i think i have been scammed twice!!!!!

bobbysgirlonly,, you are right on the money even the website for teleblend are kind similar's as to sunrocket's... I think this company went under, and no one wanted to buy it. so they may have decided that the best way to go about it was to bankrupt sunrocket corporation and start a new one... and now they are trying to figure out how to pay for a new voicemail service.. think about, the company teleblend is mainly for the sunrocket customers, you have no existence prior.. I HAVE NO RESPECT TO SUNROCKET, THEY SHOULD JUST BE HONEST AND STOP DECEIVING PEOPLE AGAIN!if it looks, smell, and sound like a rat.. is probably a rat ALL OVER again...!!!!! lol.

I did do the Teleblend transfer because I didn't want to wait/hook up new equipment.

American Express is crediting my account the prorated amount of $183.10 for fraudulence.
This is based on 24 mo. for 209.26 (buy one year get one year , lol)....more like buy 24 mo. get 3.

Like another poster said call your CC now before they file chapter 11.

This is funny - Sunrocket.com is advertising in the "Ads by Google" section of this very page!
:-)

it is just sad situation, company trying to just disappear. there should be someone responsible in taking our MONEY. And HE/SHE should pay back and provide information.... WHY?

Amex rep said they're going to investigate.

That TeleBlend business seems very odd and suspicious to me. Some kind of odd deal is going on since they are going to use the same devices we had for SunRocket. Notice also they are not offering the 200 minutes plan anymore. I don't like it at all. Beware.

On the other hand, VoIP does offer the limited 200 minutes plan for $9.95 but you have to pay some fees in order to transfer your phone number to it. These are the costs they sent me on a confirmation email after I changed my number to them:

Your initial credit card charge which includes a one time set up fee:

Setup Fee: $29.95
Shipping Fee: $14.95
Monthly Recurring: $9.95
Regulatory Recovery: $2.50
E911 Fee : $1.50
Total Initial Charge: $58.85

I made the transfer this morning and I already got an email to confirm they shipped the new router. My SR line still works but I don't know for how long...

This is just incredible.

Yes, I agree, it is all a pathetic mess...
but I like to think of it as a Free College Course in Finance and Management 202 - Do's and Don'ts-

Appears the Tele has taken over the data base of SR, to start again... I switched my second line to teleblend and it works great, very clear, no drops and quick... just no voice mail... but hey, this is the 1970's !!! Enjoy.........

English one

http://www.linktvstation...wProd&productId=430

Well I got this new company is on Florida and is giving you a hell of a deal:(GENERAL VOIP)

http://www.generalvoip.net/?q=en/unlimited

Flat Rate Plans
Monthly Fee: US$ 39.99
Now you can choose the calling plan that best suits your needs, according to your destinations, in order to achieve maximum savings in your long distance calls.

You could make unlimited phone calls to the chosen destinations at a unique monthly fee (flat rate).

Unlimited Worldwide 65

Includes more than 60 countries worldwide. Ideal for those who wanna be communicated anywhere and anytime without limits.

No other provider give you more!

Germany
Argentina
Andorra
Australia
Austria
Bahamas
Belgium
Bermuda
Brazil
Brunei
Bulgaria
Canada
Chile
China
Cyprus
Colombia
Croatia
Denmark
Estonia
Finland
France
Gibraltar Greece
Netherlands
Hong Kong
Hungary
Ireland
Islandia
Israel
Italy
Japan
South Korea
Laos
Latvia
Liechtenstein
Lithuania
Luxemburg
Macao
Malaysia
Malawi
Mexico
Monaco
New Zealand
Norway Panama
Peru
Poland
Portugal
Puerto Rico
Czech Republic
Romania
Rusia
San Marino
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Thailand
Taiwan
United Kingdom
U.S.A.
Venezuela
Zambia

You could call to not included destinations at low rates just adding credit to your account.

Monthly Fee: US$ 39.99

Disconnected SunRocket subscribers can file a complaint with the FCC at: http://svartifoss2.fcc.gov/cib/fcc475.cfm

Hopefully someone will be held accountable for all of this.

everyone should file at this website. took about 5 minutes.
Thanks for the heads up!

Thank you DesertGod ... I was just going to ask everyone if they had heard of a "Class Action Suit" from anyone else... I want in on that one :)

Thank you - this is probably the best information provided to date.

http://www.betanews.com/...et_Customers/1184854728

At least you have a choice of provider who are willing to take over the service for you with little or not extra hookup charges :)

BTW i called they're 1800 number just out of curiosity. That message is just plain cold, and computer generated, of course the 'goodbye' is just a kick in the you-know-where. Talk about cold, didn't even give they're customers a chance to switch and keep their numbers!

Yikes! I just emailed sunrocket yesterday 7/19! My phone wasn't working, checked the voip light not on! Emailed customer service and they sent me an email back that said a customer service rep would be in touch with me within 48 hours!!! Somehow, by restarting and unplugging and plugging my phone is working. Today, I get the email that they are gone!! I too am wondering about my $200.00. I paid in April. Don't know if my bankcard will honor the fraud charge!!!
I noticed that on Teleblend you have to pay for an extra number, that kind of sucks! I read on their website that they give you a $3.00 credit per month for international, does that mean you only have to pay $9.95 per month if you don't use international?
All in all, I was very happy with Sunrocket since April of 2006. I don't know anything about this stuff, my son set this up for me when I moved. Don't know the ins and outs of porting etc. I am more upset that they took my $200.00 for a year service and now I have nothing!
I live on a fixed income and don't have the extra $200.00 so I guess I will have to go with $12.95 per month or no phone!
This really ruined my day!!

I know how you feel dazoner523, I was out of luck tho, have to be within the 60 days for MC to do anything and I paid in Feb. ... call your bankcard you have time to get them to credit your account for the money taken and go after SR. Hope that helps, it was my news for the day :)

we all know the feeling! teleblend seems to be working for now, clear, no dropped calls, quick and just very basic.... Good luck...

Real nice. I'm on vacation and decided to check email today and had that delightful note from SunSleaze waiting in my inbox.

I paid $199 for 15 months back in March of this year. Will try to recover through my CC but am not optimistic. Had I known ex-AOL suits were involved I never would have signed on.

Is it me or it seems as though Sunrocket open this Teleblend company thru another corporation????? Has anyone actually spoke with someone in the Customer Service Department at Teleblend?? All Calls are dropping and no one is answering??? Yeah.. Good start!

been on hold now for 3 hrs while reading why my phone which is paid up thru 1/09 and been happy with for 3 yrs quit working. NOW the line was disconnected and I heard people talking for the split second it was taken off hold and hung up. BE WARY teleband is a phoenix

I guess I got screw myself with 3 phone lines paid for a year!

Does anyone know if they are going to credit back the money and/or if Teleblend offers Voicemail???

i sincerely doubt it, especially if they file for chapter 11, you're money with them is as good as gone

I have one line working fine with teleblend and have heard their voice mail is in the works... but my main line will have new number on Voip.com

Poor of me...I just got the service with SR 8 days ago and paid 349 dlls for the global plan...that's what I call bad luck. I still have service but only USA wide. I guess Teleblend is a smart way of getting out of troubles for SR only but in few weeks they will switch off also. I will go back to the reality of having AT&T again.
I sumbitted a credit disclosure with my CC bank, hopefully they help.
Thanks SR for being so nice with your 200,000 clients.!!!!!!!!!!!

I got the kiss off email from sunrocket, said to try 2 other services, that's another laugh since they arn't taking calls or emails.

email from Teleblend.com

Dear S Worley,

Thank you for allowing us to serve you. Your credit card payment of $15.18 has processed succesfully and your account has been setup.

Your new account number is: xxxx
Your receipt number is: xxxxxx9695

We are working to update our website to enable you to fully manage your account, but in the interim you can access account information and make online payments at your convenience using our Customer Portal.

You can access the portal at MyTeleBlend.net/login using the following information:

Login: xxxxxxxxxxxxxxxxx
Password: xxxx

Email us @ info@teleblend.net if you need any assistance.

Thanks,

TeleBlend

Anyone know about Joiphone.com they are offering sunrocket customers $8.95 a month. That's an annual price. The price does include shipping, connection, and equipment. If you cancel anytime during the year you get a prorated rate back.

I just signed up with joiphone, they didn't waive the activation fee of $30.00 I decided to go monthly at $17.95 per month plus .95 per month e911. total cost $50.00. I didn't go the year route due to Sunrocket scamming me for my $200.00. Just thought I would let you know.

I think they were awful in the way they have handled their customers, i only hope I get my $199 I paid them for annual service THEY DID NOT PROVIDE back from my credit card company, I HOPE I CAN at least get that, and i hope my sister who signed up on MY RECOJMMENDATION will get hers back, she paid them the $199 just over a month ago!! I DON'T SAY BOO HOO FOR SUNROCKET, WHAT ABOUT ALL THE PAID UP ANNUAL CUSTOMERS THEY TOOK RUN FROM IN THE NIGHT WITHOUT SO MUCH AS A WARNING!! SLEAZY PEOPLE IS WHO THIS COMPANY WAS RUN BY. BOTTOM LINE!!!!!!!!!!!!!

Former SunRocket customer here... I still have service (for now), but am looking at the options. I too am thinking of going to Teleblend, simply to give me time to shop for an alternative. However, I don't know all the details on re-porting to a new provider.

Anyone have any Teleblend service issues to report?

I'm sure Teleblend was setup just for this purpose, and wouldn't doubt it if some or all members of the company are former SR employees. Seems like a perfect way to get out of debt, get back many of your customers, and charge them yet again for the same services. Oh, and buy the infrastructure for pennies on the dollar.

I do find it funny that the teleblend sales phone number is (877) 252-4548, and the support number was listed as (877) 252-4549 (until they updated their support page today). The SR main support number is also (877) 252-4549. Seems very interesting that they shared numbers and have sequential numbers.

It does appear that Teleblend is updating their FAQ and other sites with tidbits of info. For instance, it now says that the $12.95 plan will become $19.95 after your SR contract period ends.

In the end, I think you have to assume that Teleblend in the end will be SunRocket for the most part (less some of the execs hopefully). While SR has had financial troubles (to say the least) I haven't had any problems with my $8/month phone service (that I didn't create myself). So, while I'm sure I'd have some if switched to Teleblend, I'm definitely sure I'd have immediate problems/delays in porting to a new provider.

I just want keep my phone active with the phone number I've had for years. Also, I'd like to know my options on porting to a new provider if I do go to Teleblend. I haven't been able to get through to the sales folks today. Guess I'll keep trying..

I had SunRocket and was happy with it until my calls started cutting out on Monday. I still had service, but on Wednesday ordered Vonage. They told me that I have two months free service and after that can sign up for the same $199 per year that I was happy with.

They sent out equipment, but since I had a retail purchased Vonage modem, I was able to hook it up myself right away and their customer service person even switched my old number. So I am all set with Vonage, and highly recommend it.

However, I still will need to go through the credit card investigation to get my August-November refund. I also signed up for Teleblend to tied me over, but cancelled it right away. In the terms, it says you won't be charged if you cancel in three days, however, I may also have to take that to the credit card dispute. I definitely see something weird about the number being disconnected. I hope we all get our money back.

Just got an email from Sunrocket where they recommend 2 companies to go:
Packet 8- http://ld.net/packet8/?valuefon
Myteleblend- http://www.myteleblend.net/

I would personally go with Packet8 since since they have been over 20 years and publicly traded company.

My Teleblend does not have a webpage that shows plans. It seems that they just build it to absorb Sunrocket customers. The website looks quite suspicious to me.

I switched to Teleblend just to save my # and have service while I shop. It took about 24hrs for my service to work. Service seems fine no problems so far. I called customer service and it took 41 minutes to get through. Then the guy couldn't help me because they were contracted help just to deal with the high volume. He did file a problem for me. You login is your email and you get your password when you sign up(four numbers). When you go to your account you can't manage anything(call block, call forwarding, etc). Go to SunRocket Member login to manage your account options.

You can manage you Teleblend account through Sun Rocket member login for now.

i guess YOU KNOW THEN FOR SURE that this was simply a WAY TO SCAM MONEY FROM PEOPLE WHO PAID AN ANNUAL PRICE FOR SERVICE AND WERE SCAMMED, IT WOULD ONLY SEEM SO IF THE PHONE NUMBERS ARE THE SAME, AND YOU CAN STILL MANAGE FEATURES THRU SUNROCKETS SITE! WHAT A SCAM THIS WAS, HOW DID YOU KNOW ABOUT IT?????????????????

my phone service went out with SR and I switched to Teleblend. 24hrs later my teleblend phone started working. Then I went to SR member login and made changes and it affected my new account with teleblend.

Yesterday, or the day before, I dialed 800-786-0132 from my Sunrocket phone (their former customer service number). I was automatically connected to Teleblend. I dialed the same number from another phone, and got the same "kiss off " message that has been heard for the past week (about them not taking any more calls, etc.)

Are you saying someome from Teleblend 877-252-4548 told you they were out of business ?. I have contacted teleblend and they are not out of business. I have also signed up and it is taking them a little longer with the surge of orders

Yes. 877-252-4548. I just double checked the number I called. Did you speak with someone at that number? Did you signup via the Internet, pay, and get a confirmation eMail? My confirm eMail hasn't arrived yet.

Update: By going through My Account on the TeleBlend site, I did get an eMail. The site security certificate errors have been fixed as well.

Click on this link for the best value in VOIP with reliability:

http://www.voip.com/track.aspx?affID=FFFF9FF9

Is TeleBlend for real and a good service? I switched 4 numbers over this morning, didn't get a confirmation eMail and had a customer service rep from the number in yellow on their home page tell me Teleblend was out of business... But couldn't find any news to confirm. Was this customer (dis)service, or isn't TeleBlend for real either? Anyone know?

Who knows? I switched to teleblend, keeping my SR number and gizmo... works fine, clear and quick. no dropped calls or static. pay by the month so no big loss if they die too...it is my second line. my main line will transition to VOIP.COM with voice mail and ALL the features.this company shows 5 stars.
Teleblend does not have voice mail service "yet".

Well, now I know why my phones quit working last night. I wonder what my chances are of recovering any of the $199 I paid in April when I renewed for another year (slim? none? like a snowball in the infernal regions?)

None. Even with a bankruptcy filing, you'd be all but last on the list.

This was my concern with Vonage when they first started out. It turned out Vonage didn't suck, but I ended up leaving them simply because VoIP has been supplanted by the cell.

My cell phone network uses VOIP. It only really is noticeable when I call another state since my callee sees an in-state number on their Caller ID.

The worst thing is that the web site appears to still be taking orders!

hack it and redirect to vonage.

Big opportunity for Vonage to make them an offer...

Sweet....no "thanks, have a nice day."

Just "sorry, no business here, move along".

Wow, the code shows this as an attempt to close a bold b/>

Any outstanding contracts with these customers, or were they all miraculously up at the same time?

C'mon Ed--learn to close your HTML tags!

I respect the employee that wrote the blog. Call them suckas out!!!

Close the bold (or strong if you're cool) tag, please.

*Checks source*

Dude, you're not cool.

Close the damn b tag, sucka.

*laughs*

But I like the "strong/bold" new look of BetaNews.

I think it could use a StrongBad {HomestarRunner.Com} look.

It's sad to see them went away. This probably mean other non-cable, non-telecom companies will follow.

Another thought, why were they still promoting the $199 for 2 years deal less than 2 months ago when they know this is coming. There was no warning whatsoever. I have 2 friends using SR and they didn't even know they lost the services until I told them yesterday.

i assume the new customers will not be getting the $200 back. that really sucks. i would call my bank instantly and do a charge back to get my money

You can only do that for charges in the last 30 or 60 days (depending on bank and/or state law).

If it's 2+ months, good luck.

I'd definitely try though. That's a good amount of money!

No one had a clue of the SR problem. what is even stranger, my main line is still working with SR using their Gizmo, but I'm transitioning that line to VOIP.COM which has had 5 stars.. visit their site. My second line, is going with teleblend . we will see. good luck

i am one sorry ex sunrocket customer right now.. ugh.. thanks betanews for telling me that my phones were shut down today! i had no clue..

Guys, many people are having success getting refunds through their credit card companies, especially with Discover and Chase. This may get harder once SR files bankruptcy, so get it done fast. Debit card users may be out of luck depending on how long you've had the service, but it's worth a shot. However, I just transferred my contract to Teleblend (no, it is not out of business), one of the companies SR is sending its customers to. Do your own research because offhand I can't find anything on their site about voicemail, so if that's important to you, you should check into it further. You can keep using the same equipment and there don't appear to be any hidden extra fees, signup fees or anything else. It is $12.95 per month but only through the end of your contract, so be prepared to get billed for Teleblend's annual contract when your original one runs out - and I couldn't find any information on how much their annual service is - not that it would be wise, frankly, to go down that path again. However, for now it is at least a seamless way to buy yourself some time without having to deal with new equipment and signup fees. Really, it was unbelievably easy. I am also looking into Magic Jack, which looks really, really interesting, but Apple users beware - for now, it only works with PC.

I just called MasterCard and they will send me a form to fill out (must be filled within 5-7 business days, I think). MasterCard will file a dispute with SR and will give me "conditional" credit. I asked to prevent further charges from SR. But they said they cannot do this. They will, however, dispute future charges. In my case, I signed up on May 15th 2007. I told MasterCard that all my charges with SR were within 90 days, and that SR was aware of this bankruptcy at that time according to this blog thread.

I am thinking of SKYPE for my phone service. $29 dollars a year. Any comment? I know you cannot get 911 via Skype. But if you have a cell phone, that should be sufficient for 911.

Yahoo Voice could be a good option too. 1 cent / min USA wide and about $2.50 /Month per Inbound number...I also filed a claim with my bank but since SR filed the bankrupcy already who knows if they will be able to recover any charge.

I am every bit as upset as all of you are and was very suspicious of the Teleblend website. However, I just spoke w/ them and was told their parent company is USA Telephone (www.savewithusa.com) Their site says: "USA also focuses on the acquisition of young or ailing companies that show promising growth potential and has earned an impressive reputation for the successful transformation and managed growth of many troubled ompanies." This seems to make sense if they came in to take over operations for SunRocket. The $12.95 charge is monthly and you can cancel at anytime, so I'm signing up for now, if nothing else to buy time to find new service.

Also, I called my credit card company and they are pursuing fraud charges. They seemed to think they could get a refund for me, but nothing is guaranteed yet. As others have said, I'd suggest calling your bank asap. Good luck.

Anyone know how the international rates are for Teleblend?

Their website says: "Until the end of your annual contract, TeleBlend will give you the exact same services you know and love for only $12.95/month."

Does this mean the same rates to coutries I've been calling?

JUST GOT AN UPDATE FROM TELEBLEND:

Dear Sir,

The rates that are charged for international calls will currently be honored at
the rates that were previously set by SunRocket.
We will soon be listing full information on our site at www.myteleblend.net

Thank you for the inquiry. Please let us know if we can be of any further
assistance.

Thanks!
TeleBlend Support Team

I just spoke with a Teleblend Rep. Here's the deal. They're one week old, their parent company is a privately held company - USA-tel which is about the same size as SunRocket (200,000 customers).

There are NO Sunrocket execs at Teleblend, it's a totally different company. I asked him about the similar website, phone number, etc. and he assured me it's a completely different company - set up to make switching very easy. He said Voice Mail should be up and running in a few days, as well as the website. It's not a big investment, I'm going with them and we'll see. Even though this is a fiasco, I'm still so very grateful not to have to deal with Verizon again!

By the way, thanks for the info on getting our annual fee back thru the cc company. I literally paid mine on July 19th!

As for me, I have joined others in filing a complaint with the FCC online and have even suggested that their probe goes beyond Sunrocket and into how Sherwood Partners could make deals with TeleBlend and 8x8 to port our numbers there but have offered no help/explanation as to how we port our numbers to a VOIP of our OWN choosing.

Sun-Rocket has been a Godsend for many people who do not even realize what they did or attempted to do for the average U.S. citizen. One day they may be credited with finally breaking the monopoly that has been held by Ma Bell for decades. The same one that is now being reinvented and reinstated by A.T&T,Cingular and Bell South.

I for one am thankful that I was given at least a brief respite from the burgoning taxes and add on charges that the Ma Bell companies have beat us with for years! Thank you Sun-Rocket for showing the way to affordable phone service. If you ever start over I hope to be one of your very first customers!

I do not understand what went on that you had to shut down so quickly but for one am very happy that you existed at all. I have now joined Tele-Blend untill things cool down and have not lost service at all! I hope that this new company, set up for convenience or what ever continues to have the same effect on the big monopolistic companies such as Ma-bell and yes Comcast and others that Sun Rocket had. They truly did make prices reasonable and yes made service better (not just as good as)and finally gave the poor working class among us a true choice!

I am not and have never been affiliated with a telecommunications company other than as a customer! I say God Bless you Sun Rocket and I truly hope that whoever created you is still working in the lead or behind the scene to give the average U.S. citizen an honest and affordable phone service at an affordable rate! I think that Joi Internet has a truly great offering on voip I may try them. They were great as an ISP.

I paid two consecutive $199 fees for a total of 4 years of service. Can we say naive (aka dumb)? I am trying to get my credit card company to charge back the amounts remaining - $199 and $66 - but I cannot find it on my statements. Those of you who have had luck doing so, was the amount $199 (I saw someone mention $208) and was it payable to Sunrocket? My cc companies can do a search with this info. Thanks!

Hi, the $199 is base fee for 1 year and with
taxes it came to $208 My cc company said to write a letter as fraud for the unused months you paid for, they will take it from there. good luck

Have been doing hours of research .. try this one which seems to have 5 stars: voip.com
i am with them for one line getting a new number, and my second line I'm going with Teleblend - and keeping the same number from SR. have fun!

i just signed on with teleblend. I read their monthly fee (AFTER your SR contract ends)goes up to $19.95 + taxes. currently the $12.95 is right. My phone service is great, no problems and is clear, quick and using the ol' SR Gizmo...
My main line with a new number is VOIP.com
thought i'd try both to see...

Kerrie,

Unlike Randy Sinclair, I was charged 214.11 on my CC on 4/25/2007. I had to contact customer service by email and phone before I received an email invoice. I paid $199 for a year and $15.11 for the Universal Service Fund Charge. My CC statement lists SUNROCKET INC. and 8007860132. Anyway, Kerry, your CC company could search by the cSR name or the customer service #. Good luck...none of us have had much lately.

I looked into SKYPE about a year ago - at that time it was only calls out, none in. I heard they've improved their service and know a few people who have it but I'm not convinced.