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Canada's Sympatico Admits to Net Filtering

By Ed Oswald, BetaNews

November 5, 2007, 1:52 PM

Although it is out of the jurisdiction of the United States Government, a Canadian ISP's admission that it is using similar tactics as Comcast is likely to keep the debate on net neutrality going.

The admission by Bell Sympatico came through its online forums after a user complained that he was noticing problems with his connection when using peer-to-peer downloading programs.

The user -- ironically named "Speedy" -- noticed his internet connection was capped at 30kb/sec for downloads and uploads. The same problem was noted among multiple clients.

Reports of similar throttling have also appeared on DSLReports.com as well, which the poster to Sympatico's support forum noted.

Sympatico's forum support administrator responded back on October 31, admitting that the ISP was using a traffic management system that was specifically targeting traffic from P2P providers such as BitTorrent, Gnutella, Limewire, Kazaa, eDonkey, eMule, WinMX, and others.

A "Sympatico Manager" replied with the following: "There continues to be phenomenal growth of consumer Internet traffic throughout the world and Bell is using Internet Traffic Management to ensure we deliver bandwidth fairly to our customers during peak Internet usage," while saying the company would continue to invest in network capacity.

The admission by yet another ISP that it is selectivity limiting the bandwidth of applications -- even though it is outside the US -- should still add fuel to the fire for supporters of "net neutrality."

Until Comcast's admission that they were indeed selectively filtering traffic, there was little to actually prove that it could indeed be a problem. However, now with ISP's actively admitting the practice, net neutrality is again becoming an issue.

"Cable giant Comcast has become the poster child for Net Neutrality with blatant actions to block Internet traffic that make the case for user protections," interest group SaveTheInternet.com recently said.

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By Just Trend

edited Nov 22, 2007 - 11:19 PM

RE:Sacha Rollin
executive assistant Bell executive.office
executive.office@bell.ca
work (866) 701-004

----- Original Message -----
From: the mailbag
To: PM ; Prentice.J@parl.gc.ca ; Nicholson.R@parl.gc.ca ; Day.S@parl.gc.ca ; Dion, Stéphane - M.P.
Cc: comments@whitehouse.gov
Sent: Thursday, November 22, 2007 1:52 PM
Subject: Sacha Rollin executive assistanet Bell executive.office executive.office@bell.ca work (866) 701-0044.

RE:Sacha Rollin executive assistant Bell executive.office executive.office@bell.ca work (866) 701-004
Well Bell Sympatico really now cannot deny I have written to them about their really poor services. You can for now forward this whole email to Sacha Rollin executive assistant Bell executive.office executive.office@bell.ca work (866) 701-0044 even to Sympatico Assistance assistance@sympatico.ca and if they do next want to take me further to the Queen's court on all of this, I gladly do request that all of my past letters be entered into the same court records, this one included, for these matters do need the full pubic disclosure, full publicity as well.

Many of my past complaints about Bell and the others they are already posted on the net. So Bell now does not like me writing to their colleagues about this still? so what. They Bell to obstruct justice, my witnessed truths about their lies, bad services from being further revealed, next threaten to discontinue my phone services with them too and not just my Internet services? Those Bell bullies do need to be exposed even further.. I will gladly do so.

I have my right of free speech and I can also write freely to any and all of the news media, elected representatives, Prime Minister, members of parliament. I already had informed me that Bell Sympatico was wrongfully falsely denying me access to write on their complaint site.

Bell does not like me to write the truth to them but they do not mind lying to me, abusing me.. and they Bell executive.office still have not returned any of my phone calls the last two weeks.. but they send me these useless replies in regard to my complaints.. and they have not services my net problems, nor have they even given me adequate replies to them.

The latest registered letter to me of November 21. 2-- 7 states " the present is sent in response to the numerous e-mails you have sent to the Bell executive office of Bell Canada Your numerous emails sent to Bell executive office constitute a form of harassment, you are formally notified to stop sending any emails to various leaders and/or members of the personnel of Bell Canada. Consequently all correspondences will have to be sent by mail to the undersigned".

Now what he wrongfully thinks he is another perverse dictator like our bad prime Conserbative Minister Stephen Harper who can order me around? Dream on, I do not work for them, I do not take their orders.. I can write to anyone I want about Bell too.

Paul Kambulow Bachelor of Civil Engineering 1968 Concordia University, Montreal
Tel 514-363-7316
7781a Thibert Montreal-LaSalle, Quebec, H8N2C5

Copy to the honourable Stephen Dion Leader of the offcial opposition party. Dion.S@parl.gc.ca ;

----- Original Message -----
From: the paul kambulow
To: PM ; Prentice.J@parl.gc.ca ; Nicholson.R@parl.gc.ca ; Day.S@parl.gc.ca
Cc: Dion, Stéphane - M.P.
Sent: Wednesday, November 21, 2007 5:56 PM
Subject: Accountability
Attention
The honourable Prime Minister of Canada Stephen Harper PM pm@pm.gc.ca
The honourable Federal Consumer Affairs Minister Jim Prentice Prentice.J@parl.gc.ca ;
The honourable Stockwell Day Security Minister Day.S@parl.gc.ca ;
The honourable Justice Minister, Attorney General of Canada Nicholson.R@parl.gc.ca ;

Subject. The Federal Justice Ministers, the RCMP and Bell Sympatico

Money hungry, clearly greedy Bell Sympatico was willing for years now to even post false advertising promises Canada wide to all of the potential customers equally promising a high, reliable, stable high speed Internet system Canada wide even knowing before that they could and would not be able to do so. Experts can and have already testified that it was, and is still impossible for Bell to live up to all of it's past promises related here. But still Bell Sympatico, knowingly, wrongfully specifically did not provide the truthful information as to their actual inability to keep their promises to their potential customers beforehand when they signed into a contractual agreement. Who would be so stupid to go into their contract then if the knew the truth?

"There is much discussion in the North American industry about what to do about the infamous "last mile," or the part of the network that extends from service providers' switching equipment to tens of thousands of homes within a given service area. Since few homes are connected directly to high-bandwidth fibre optic lines, but have aging copper telephone wires or cable lines, there's a limit to how much Internet capacity can be delivered to customers alongside other services, creating an Internet bottleneck: without substantial investments, equipment upgrades" So not every one can equal, high speed access even if they were lyingly told still they would have it and the customers had paid for it. Bell Sympatico did not even have 2 price structures wrongfully on this too.One for their clear inability not to meet the original, promised contract terms. "The concern is not that the Internet's core optical backbone, or trunk lines, can't handle the extra traffic, but that there are limitations at the "edge" of the Web where service providers, including telephone and cable operators, deploy switching equipment and networks of broadband "pipes" that connect to homes and businesses."

The RCMP has clearly enough facts, evidence here already to charge Bell Sympatico, Canada with major corporate fraud as well. But the Mickey Mouse RCMP commercial crime division tends to be much too much pretentious, incompetent even in my own past personal dealings with them now too and not just bad RCMP personnel in the Robert Dziekanski or Brian Mulroney affairs..

And when many of the Bell Sympatico past customer approached Bell Sympatico next to complain that the original promised expectations, contract terms were not met they were generally next lied to as to the reasons, and generally inapplicable too the customer, their computer, their software were wrongfully general given as the cause of the problem, plus they Bell Sympatico would also use a Bait and switch approach, and next say they could not meet the old terms under the old contract with a new contract , but next offered them instead a higher price new contract, now 50 percent higher, to meet what they the customers had originally wanted, rightfully had excepted in the first place. Using a Risk Management approach Bell Sympatico seemed to calculate beforehand, project that by using this false advertisement approach that they Bell would only lose about 2 percent of the most active complainers, customers next?

Even still today and often Bell Sympatico today lies about their ability to fully, actually deliver to their customers their high speed promises, that would once again be rather only supposedly able to actually accomplished by Bell in some areas, because it was technically, physically impossible for them Bell Sympatico to do so Canada wide. I have already detailed before in writing to you all as to how they did that to me even as well.

So I still really really cannot understand it, why even the new present Conservative government, it's related ministers who had now preached full accountability themselves, who are now even clearly no better even in these matters then the previous Liberal administrations, would now also still allow, let Bell even to continue to defraud the Canadian consumer of their rightful promises, moneys, expectations, even because it was, is no longer profitable for Bell wrongfully to keep the terms of the original contract.

So what is the point of having any laws, justice, ministers, if we still do allow a major corporations to wrongfully to break the terms of a contract. The ends justify means? The profitable earnings of a greedy , immoral corporations comes again wrongfully before all things? even the valid, adequate consumer protection included. Is that How Stephen Harper and his bad buddies now really think, do? Showing false partialities to large corporations is the new Conservative approach? or they are still just like the other political parties?really? All still rightfully Unacceptable.

Clearly Valery Fabrikant alone is not the only one who should be in Jail, so should the new Conservative Ministers, and managers of Bell Sympatico now too.

Public exposure and exemplary prosecution of the major guilty corporations, persons involved, serves the best interest of all Canadians.

So when were, are you going to rightfully prosecute Bell for false, misleading advertising and business, trade practices? Do tell us all. RSVP

Paul Kambulow Bachelor of Civil Engineering 1968 Concordia University, Montreal
Tel 514-363-7316
7781a Thibert Montreal-LaSalle, Quebec, H8N2C5

Copy to the honourable Stephen Dion Leader of the offcial opposition party.Dion.S@parl.gc.ca ;

Bell has dmitted they have also capped our unlimited download capacites , P2 p usage.

Realted Postive Solutions:

1: Tweak your Bittorrent http://torrentfreak.com/speed-up-your-torrents
. One can likley also increase your bitttorrent speeds by manipulating your bittorrent software, first by throttling the number of files being downloaded.. about 8 maximum.. and simultaneously limit the max overall upload rather to 60 KBS rather then infinite.. simply try this and see if there is a real, big improvement. \

2: Write a letter, email to the CCTS

Next write a letter for we all can rightfully complain about Bell Sympatico who steal your money and do not keep their promises of unlimited downloads.

In Canada the CRTC doesn't regulate internet communication. We suggest that, as a first step, you contact your service provider directly. If you are not satisfied with the response of your service provider, you may wish to contact the Commissioner for Complaints for Telecommunications Services (CCTS) since Bell is a member of the CCTS. The CCTS is an independent agency with a mandate to receive, to facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services.
You can contact the CCTS:

- online at: http://www.ccts-cprst.ca
- by mail: P.O. Box 81088,Ottawa,Ontario K1P 1B1
- by fax: 1-877-782-2924
- by email: info@ccts-cprst.ca
- by telephone: 1-888-221-1687 (toll free)

3: We all can still write a letter, email to our Member of parliament, Justice Minister


----- Original Message -----
From: "Sympatico Assistance"
assistance@sympatico.ca
To: "the paul kambulow"

Sent: Sunday, January 21, 2007 12:49 AM
Subject: Re: a clearly useless Bell Sympatico forum (KMM16216541V22907L0KM)

Hello Paul Kambulow,

You have reached Bell Internet Services, my name is Sarulatha and I appreciate the opportunity to respond.

Your comments and suggestions are well-taken. Please accept our apologies for the frustration and inconvenience you have recently experienced with our service.

Please note that you can also communicate with one of our technical or billing representatives via chat; 24 hours per day, 7 days per week at the following link: www.bell.ca/internetchat.

I have taken the liberty of forwarding a copy of your e-mail to the department in question for complete review and appropriate action. We will be implementing additional measures to ensure that this type of situation does not reoccur.( By banning all of my emails)

Again, please accept our apologies. Our team is committed to providing excellent service on a consistent basis and will continue to do everything possible to better meet your expectations.

Thank you for choosing Bell and have a nice day. Regards, Sarulatha J Electronic Customer Care Sympatico Client Services

We hope that you were satisfied with the service that you have received via e-mail. In an on-going effort to provide the best possible Client service, we invite you to take our Client Satisfaction Survey. We are continuously looking at ways to improve our service and we would appreciate your comments and feedback. ( so I filled in their survey and it did nothing stillnext) http://eccsurveys.sympatico.ca/

Original Message Follows:
.....................................................................................................................................................
Re: Torrents throttling Previous Post | Next Post
Posted 2:46 PM by Dirty Harry
>>I do not know whether you are a network engineer or have worked as one in the past but I am a network engineer with 15 years of experience under my belt who has worked for the likes of State Farm (at their corporate offices in Bloomington, Illinois, the owners of the largest privately-owned network in the world), various school districts, the federal government, hospitals, and the list continues. I shall say that the cost of the bandwidth usage is actually minimal. It costs more in administration to monitor the bandwidth usage on a per-account basis than the bandwidth costs. To help prove this point even more, the ISP I am with now also gives 7Mbps speeds with no download limits per month and very rarely (only twice in the past several months and only for a total of about three hours) have they enacted any restrictions. What do they charge their customers? $20 a month. They have been in operation now for about five years and have continued to grow even while charging so little. If the claim is that an ISP who charges $40 a month cannot make money by putting together such obscene restrictions, then I would say they need to look through their financial structure and discover where the money is actually going. Also, look at the fact that in many other countries around the world, speeds are much higher (as much as 22Mbps or more in Europe, for example) and their monthly limits are not as obscenely low as this, yet the amount they pay is comparable to what is common here in the US.I say it again: there is no reason for there tobe limits placed by ISPs. They only wish to make grand promises (offering high speeds) and collect the money but fail to deliver by using a loophole of "the speed says 'up to XMbps.'" That is like saying to someone, "you can use this car you have bought up to 24 hours a day" and then having the car for as little as only one hour each day. That is not what was paid for. http://www.neoseeker.com/news/story/7294/


Re: Torrents throttling Previous Post | Next Post Posted 2:46 PM by Dirty Harry
>> We have received your email and one of our representatives will reply to you. A response will be sent to you within the next 24 to 48 hours.
that itself is a lie, on top of that I have yet to get an adequate, proper response from them in the last month..

"NICOLAS VAN PRAET, nvanpraet@thegazette.canwest.com The Gazette Bell Canada, whose reputation took a big-time bruising this year over bungled cellphone bills, has had repeated problems with its Sympatico Internet service in past weeks that some customers say still isn't fixed. Dozens of Net users at broadbandreports.com detailed major problems with the download speed of Sympatico's high speed service, saying it has been erratic.Another Montreal Sympatico user said he experienced unpredictable email delivery in recent weeks whereby some messages sent from local or remote sites took anywhere from two to 24 hours to be delivered." and I have been even recently saying the same thing too.

I talked to an agent from Bell Sympatico technical support last monday morning by phone at 9:00 am who said he cannot resolve my Internet problems and so he also next and tried to connect someone from Bell executive office, Mr. Salvador Zapata or someone from his office and he too was unable to do so. He said next will try to have them call me back and resolve my Internet services problems. No one ver called me back in a whole wekk yet too.

My own expereince in trying to complain about Bell Sympatico''s inadequate, poor Internet services and dealing with them on this as well are wrongfully ludiricious, hysterical, a long drawn out affair firstly.. Four of my neighbours have had the same difficulties in dealing with Bell Sympatico now as well My continual many direct experiences with the representatives of Bell Sympatico often is that they do not only not hesitate to lie, but that also try to blame the customer firstly when the customer phones or write to them about their unstable, inadequate, poor, slow high speed Internet services. Deal with it ASAP RSVP

Now when is Bell Sympatico really going to rightfully get around to fixing their inadequate Internet services to me? http://thenoncomformer.spaces.live.com/

Paul Kambulow Bachelor of Engineering 1968
tel 514-363-7316
7781a Thibert Montreal-LaSalle, Quebec, H8N2C5

----- Original Message -----
From: the mailbag
To: Sympatico Discussion Forum
Cc: info@ccts-cprst.ca ; Premier@gov.ab.ca ; premier@gov.bc.ca ; premier@gov.sk.ca ; premier@leg.gov.mb.ca ; premier.ministre@cex.gouv.qc.ca ; premier@gov.nl.ca ; premier@gnb.ca ; premier@gov.ns.ca ; pgbinns@gov.pe.ca ; dennis.fentie@gov.yk.ca ; joseph_handley@gov.nt.ca ; premier@gov.nu.ca ; Nicholson.R@parl.gc.ca ; Day.S@parl.gc.ca ; Dion, Stéphane - M.P. ; Abbott.J@parl.gc.ca ; allenm@parl.gc.ca ; Ambrose.R@parl.gc.ca ; Anders.R@parl.gc.ca ; Baird.J@parl.gc.ca ; Bell.D@parl.gc.ca ; Bernier.M@parl.gc.ca ; Blackburn.J@parl.gc.ca ; Cannon.L@parl.gc.ca ; casson@rickcasson.com ; Chong.M@parl.gc.ca ; Clement.T@parl.gc.ca ; davebatters@shaw.ca ; Davidp@parl.gc.ca ; delmad@parl.gc.ca ; DevolB@parl.gc.ca ; Emerson.D@parl.gc.ca ; Faille.M@parl.gc.ca ; Finley.D@parl.gc.ca ; Flaherty.J@parl.gc.ca ; Fletcher.S@parl.gc.ca ; Goodale.R@parl.gc.ca ; hawnL@parl.gc.ca ; Hearn.L@parl.gc.ca ; Holland.M@parl.gc.ca ; info@d***harrismp.ca ; info@simcoegrey.com ; jaffer@parl.gc.ca ; Keeper.T@parl.gc.ca ; Kenney.J@parl.gc.ca ; Layton.J@parl.gc.ca ; LeBreton.M@sen.parl.gc.ca ; Lukiwski.T@parl.gc.ca ; Lunn.G@parl.gc.ca ; Mackay.P@parl.gc.ca ; MacKenzie.D@parl.gc.ca ; martin.paul@parl.gc.ca ; mathyi@parl.gc.ca ; Mayes.C@parl.gc.ca ; mcdonough.a@parl.gc.ca ; Menzies.T.G@parl.gc.ca ; Moore.J@parl.gc.ca ; Obhrai.D@parl.gc.ca ; OConnor.G@parl.gc.ca ; Oda.B@parl.gc.ca ; ottawa@larrymiller.ca ; OwenS1@parl.gc.ca ; Pallister.B@parl.gc.ca ; pepinl@sen.parl.gc.ca ; Prentice.J@parl.gc.ca ; rajotte.j@parl.gc.ca ; sgroj@parl.gc.ca ; silva.m@parl.gc.ca ; simmssc@parl.gc.ca ; Skelton.C@parl.gc.ca ; Solberg.M@parl.gc.ca ; sorenson.k@parl.gc.ca ; Toews.V@parl.gc.ca ; Verner.J@parl.gc.ca ; volpej1@parl.gc.ca ; warkentin.c@parl.gc.ca ; Yelich.L@parl.gc.ca ; zedp@parl.gc.ca ; ministre@justice.gouv.qc.ca ; ministre@finances.gouv.qc.ca ; ministre@mtq.gouv.qc.ca ; cabinet@sct.gouv.qc.ca ; ministre.mapaq@agr.gouv.qc.ca ; ministredel@mtq.gouv.qc.ca ; ministre.cabinet@mderr.gouv.qc.ca ; ministre@messf.gouv.qc.ca ; ministre@msp.gouv.qc.ca ; caministre@tourisme.gouv.qc.ca ; ministre.saic@mce.gouv.qc.ca ; ministre@meq.gouv.qc.ca ; ministre@travail.gouv.qc.ca ; cabinet@mrci.gouv.qc.ca ; ministre@msss.gouv.qc.ca ; cabinet@revenu.gouv.qc.ca ; letters@cbc.ca ; lettertoed@thestar.com ; news@ctv.ca ; newsroom@herald.ca ; newsdesk@lfpress.com ; submit@theherald.canwest.com ; letters@thegazette.canwest.com ; globalnational@canada.com ; localnews@tc.canwest.com ; sunnewstips@png.canwest.com ; city@thejournal.canwest.com ; globalnews.reg@globaltv.ca ; mmarshall@leaderpost.canwest.com ; Bell executive.office ; Useless Sympatico Assistance
Sent: Wednesday, November 21, 2007 12:45 PM
Subject: Lying Bell is now next censoring my personal post

Lying Bell is now next censoring my personal post on their Bell Sympatico forum even under false pretenses too.. and they even are also lying and there that saying that someone from Bell is looking now at my Internet problems.. what it takes months for them to do so already?? get real. My messages are still very clear Bell lies and does not keep their promises to me..

----- Original Message -----
From: the paul kambulow
To: info@ccts-cprst.ca ; Premier@gov.ab.ca ; premier@gov.bc.ca ; premier@gov.sk.ca ; premier@leg.gov.mb.ca ; premier.ministre@cex.gouv.qc.ca ; premier@gov.nl.ca ; premier@gnb.ca ; premier@gov.ns.ca ; pgbinns@gov.pe.ca ; dennis.fentie@gov.yk.ca ; joseph_handley@gov.nt.ca ; premier@gov.nu.ca ; Nicholson.R@parl.gc.ca ; Day.S@parl.gc.ca ; Dion, Stéphane - M.P. ; Abbott.J@parl.gc.ca ; allenm@parl.gc.ca ; Ambrose.R@parl.gc.ca ; Anders.R@parl.gc.ca ; Baird.J@parl.gc.ca ; Bell.D@parl.gc.ca ; Bernier.M@parl.gc.ca ; Blackburn.J@parl.gc.ca ; Cannon.L@parl.gc.ca ; casson@rickcasson.com ; Chong.M@parl.gc.ca ; Clement.T@parl.gc.ca ; davebatters@shaw.ca ; Davidp@parl.gc.ca ; delmad@parl.gc.ca ; DevolB@parl.gc.ca ; Emerson.D@parl.gc.ca ; Faille.M@parl.gc.ca ; Finley.D@parl.gc.ca ; Flaherty.J@parl.gc.ca ; Fletcher.S@parl.gc.ca ; Goodale.R@parl.gc.ca ; hawnL@parl.gc.ca ; Hearn.L@parl.gc.ca ; Holland.M@parl.gc.ca ; info@d***harrismp.ca ; info@simcoegrey.com ; jaffer@parl.gc.ca ; Keeper.T@parl.gc.ca ; Kenney.J@parl.gc.ca ; Layton.J@parl.gc.ca ; LeBreton.M@sen.parl.gc.ca ; Lukiwski.T@parl.gc.ca ; Lunn.G@parl.gc.ca ; Mackay.P@parl.gc.ca ; MacKenzie.D@parl.gc.ca ; martin.paul@parl.gc.ca ; mathyi@parl.gc.ca ; Mayes.C@parl.gc.ca ; mcdonough.a@parl.gc.ca ; Menzies.T.G@parl.gc.ca ; Moore.J@parl.gc.ca ; Obhrai.D@parl.gc.ca ; OConnor.G@parl.gc.ca ; Oda.B@parl.gc.ca ; ottawa@larrymiller.ca ; OwenS1@parl.gc.ca ; Pallister.B@parl.gc.ca ; pepinl@sen.parl.gc.ca ; Prentice.J@parl.gc.ca ; rajotte.j@parl.gc.ca ; sgroj@parl.gc.ca ; silva.m@parl.gc.ca ; simmssc@parl.gc.ca ; Skelton.C@parl.gc.ca ; Solberg.M@parl.gc.ca ; sorenson.k@parl.gc.ca ; Toews.V@parl.gc.ca ; Verner.J@parl.gc.ca ; volpej1@parl.gc.ca ; warkentin.c@parl.gc.ca ; Yelich.L@parl.gc.ca ; zedp@parl.gc.ca ; ministre@justice.gouv.qc.ca ; ministre@finances.gouv.qc.ca ; ministre@mtq.gouv.qc.ca ; cabinet@sct.gouv.qc.ca ; ministre.mapaq@agr.gouv.qc.ca ; ministredel@mtq.gouv.qc.ca ; ministre.cabinet@mderr.gouv.qc.ca ; ministre@messf.gouv.qc.ca ; ministre@msp.gouv.qc.ca ; caministre@tourisme.gouv.qc.ca ; ministre.saic@mce.gouv.qc.ca ; ministre@meq.gouv.qc.ca ; ministre@travail.gouv.qc.ca ; cabinet@mrci.gouv.qc.ca ; ministre@msss.gouv.qc.ca ; cabinet@revenu.gouv.qc.ca ; letters@cbc.ca ; lettertoed@thestar.com ; news@ctv.ca ; newsroom@herald.ca ; newsdesk@lfpress.com ; submit@theherald.canwest.com ; letters@thegazette.canwest.com ; globalnational@canada.com ; localnews@tc.canwest.com ; sunnewstips@png.canwest.com ; city@thejournal.canwest.com ; globalnews.reg@globaltv.ca ; mmarshall@leaderpost.canwest.com ; Bell executive.office ; Useless Sympatico Assistance
Sent: Wednesday, November 21, 2007 11:35 AM
Subject: Unlimited LIE.....

RE: Unlimited LIE..... Smoke and mirrors Bell Sympatico forum
Previous Post | Next Post Posted 11:36 AM by Dirty Harry
It should be clearly obvious to all by now that lying Bell Sympatico falsely still blaming the customer on how he uses his computer is still a big lie, false diversions, a big smoke and mirror trick, from bell Sympatico,is still really is a cover-up denial for their main inability to supply to all, equally and fairly an adequate inability service.. Bell also says that the other ISPs, wolves in sheep clothing, do the same bad things as Bell now too.. what another lie and slander too. People with other ISP report better over all download speeds now and even better p2p download speeds in reality.

Now when is Bell Sympatico really going to rightfully get around to fixing their inadequate Internet services to me? http://thenoncomformer.spaces.live.com/

Paul Kambulow Bachelor of Engineering 1968
tel 514-363-7316
7781a Thibert Montreal-LaSalle, Quebec, H8N2C5

----- Original Message -----
From: the paul kambulow
To: Information, CCTS-CPRST
Sent: Tuesday, November 20, 2007 4:14 PM
Subject: Re: CCTS #01354

I have filled in your on line form..
For those lying persons who say that Sympatico has problems only providing me with a steady, reliable high speed Internet service, and that all my problems can be solved by phoning Sympatico.. the fact I next do have to wait unacceptably a long period of time to access a Sympatico agent on line as I am just now waiting clearly tells me many other Bell customers are also facing problems. Months ago I had read a complaint by someone else on the Internet that if you have problems with Bell Sympatico Internet services it is going to be a long drawn out affair.. and that has been the unacceptable similar experience of mine as well in dealing with them so far too. Dealing with them is a long drawn out repeated hash of false denials, lies, excuses but still very little real services in reality. I had been speaking to another Montreal- LaSalle resident today, a computer engineer that works with IBM in Montreal, who said today that Bell-Sympatico are known for their lies and poor Internet service performance, and that also they cannot guarantee any decent speed because they have antiquate cables, equipment, thus their average High speed downloads are still about 1000 kpbs only. This is why many people are switching over to cable which can offer at least 5 times higher speeds in comparison to Bell according to the same IBM engineer. It seems the customer has supervise, monitor Bell Sympatico's performance continually and is a very bad way for Bell Sympatico to run their business now as well.It is an undeniable fact that many past Bell Sympatico customers have recently next swung over to the Videotron Cable system in Montreal - LaSalle, Quebec, even next taking their phone subscriptions with them too. Next Bell has tried to contact my neighbors and is offering them a new trio package deal for their phone, TV, Internet services as well but none of my neighbors are next even thinking on going back to Bell, for they cannot still abuse me and think that these people will go back to Bell. People do watch how you and Bell do treat others."

I have been promised unlimited download capacity at speeds of 6 megs with no capping, throtling as well but that is not the case..
"I wish that the too often incompetent Bell technical personnel would learn how to read , especially my emails to them.They do not listen well too? I speak perfect English too. I have written, said that
Problem 1 Bell employees are mostly liars who do not keep their words, and had even failed to call me back..
Problem 2 My Sympatico Internet service is still not reliable, or steady, continuous as well.. that needs to be fixed still
"Even as of lately the clearly immoral, dirty Bell Sympatico did not inform me beforehand it was making changes to my Internet services, that made it rather worse and not better, and I like many other customers had to find out the hard way. It seems the customer has supervise, monitor Bell Sympatico's performance continually and is a very bad way for Bell Sympatico to run their business now as well.

>>During peak periods of Internet usage, Internet Traffic Management is used to balance bandwidth fairly between P2P file sharing and other applications so that all customers receive fair use of the network
This was a surprise news to many people firstly..
and it is your definition of fair only.. many persons still do rightfully object you had lied to them, broke their Bell Sympatico contract agreements for an high speed unlimted download with them as well

>>Do you deny that Bell advertised UNLIMITED?!! yes or no..?
Bell Sympatico has promised me to supply an unlimited download Internet service capacity and they have also specially told me how I do use my computer is totally my business.. so them now next capping my download ( to reduce p2p usage) is an unacceptable perverse, dictatorial George Orwell 1984 Big Brother approach.. illegal under the Canadian Charter of rights.

>> We have received your email and one of our representatives will reply to you. A response will be sent to you within the next 24 to 48 hours.
that itself is a lie, on top of that I have yet to get an adequate, proper response from them in the last month..

"NICOLAS VAN PRAET, nvanpraet@thegazette.canwest.com The Gazette Bell Canada, whose reputation took a big-time bruising this year over bungled cellphone bills, has had repeated problems with its Sympatico Internet service in past weeks that some customers say still isn't fixed. Dozens of Net users at broadbandreports.com detailed major problems with the download speed of Sympatico's high speed service, saying it has been erratic.Another Montreal Sympatico user said he experienced unpredictable email delivery in recent weeks whereby some messages sent from local or remote sites took anywhere from two to 24 hours to be delivered." and I have been even recently saying the same thing too.
Now when is Bell Sympatico really going to rightfully get around to fixing their inadequate Internet services to me?

Please do clearly clarify in detail for me what the President of Bell means when he writes and says today to me I cannot contact the various leaders by email about Bell and about what specific Bell issue? The latest registered letter sent to me at my home today November 21. 2007 states From Office of the president Bell- " the present is sent in response to the numerous e-mails you have sent to the Bell executive office of Bell Canada .. Your numerous emails sent to Bell executive office constitute a form of harassment, you are formally notified to stop sending any emails to various leaders and/or members of the personnel of Bell Canada. Persisting on this courase of action may result in the termination of our business realtionship and the inolment of our legal department. Consequently all correspondance realting to the present subject with exception a new problem will have to be sent to us by mail to the undersigned" Sacha Rollin,work (866) 701-004, executive assistant Bell executive.office, executive.office@bell.ca who has yet to return my phone call to him as well.

1: Does that mean I cannot even send you an email and why is that?
2: What I also cannot send an email about bad Bell to any of the news media, elected representatives??
3: or phone them about Bell without their permission? dream on.....
4: and what you do not want to have me CC Bell when I write about Bell to others too?
It is undeniably our Canadian Constitutional right to write a letter to any news media, to any elected representative and about any subject we want to

I can tell very shortly if a politician is perverse by the undeniable fact they do not even acknowledge my letters to them firstly. The Conservatives clearly are leaders in this field.. including those clearly immoral MPs Stockwell Day, Jim Prentice, R Nicholson even.. Prentice.J@parl.gc.ca ; Day.S@parl.gc.ca ; Nicholson.R@parl.gc.ca ; and so was the too often useless Liberal MP Paul Martin martin.paul@parl.gc.ca and I am still awaiting for them to even rightfully acknowledge my specific letters to them never mind properly act upon them next too. For the written leatters of mine about the bad RCMP, bad police, Bell Sympatico, Concordia University too. When I write I rarely get acknowledgments to my emails the last 25 years, except from the honourable US President George Bush and MP Stephen Don MP. The pretentious lying even New Conservatives want others to read, hear their messages but the way they still do treat letters written to them is unacceptably bad, appalling as the Mulroney affair has clearly indicated.. Free speech is a really big myth in Canada.. the problem with using your free speech is some supposedly offended party next will too often, lie, distort what you said, try to have you banned and your messages deleted. even especially if they are the negative truth about a government department, official, or about the cops, RCMP or a bad corporations. I too have experienced it many times in my life. Even the bad cops have come to my home now 6 times in the past to try to discourage me from writing to the news media and I am still decades later still writing to the news media. I even posted their false obstruction of justice, false intimidation of me next too for all to read, know and to act upon properly next as well. I rightfully no longer put up with unacceptable abuse quietly. You will find now also on many Internet sites, Bullies, loud crowing roosters who clearly do like to have all the posts, messages mainly with their name on it and they will next kick off the others. Even on the sites supposedly promoting Democracy and free speech in Alberta. There is a civil servant whistle blower who now is also suing the PM Stephen Harper apparently because he says his free speech was oppressed. And when they next come to my door by means of the police to harass me, I do put that on the net as well.. bad cops sent to my home by even the now ex Premier of Ontario Ernie Ewes included, for these snakes tend to hate being exposed by the light, they like to do their work in the dark, and public exposure in writing to all persons is what they mostly tend to be afraid of the most, and They next also find out the hard way that a good name was, is worth even more than all of the silver and gold they had lied, stolen to get now too.

Paul Kambulow Bachelor of Civil Engineering 1968 Concordia University Montreal

Score: 0

By midfingr

posted Nov 6, 2007 - 11:29 AM

Quite simply, there is no choice. In the part of Canada where I live it's Bell (Sympatico/DSL), or Rogers (AT&T/Cable). Rogers offers up 12Mb ($100/mo.) and Bell up to 7 Mb, so, really there's not much of a choice.

The problem with bandwidth shaping is that it affects legitimate uses as well, such as encrypted email, or ISO torrents of Linux distros. The providers have to decide on what they're going to offer customers, either the full package or limited use bandwidth and charge accordingly. There aren't too many countries that charge you $100 for Internet access while limiting your bandwidth and throttling ports.

Right now the solution is a VPN or SSH, paying a monthly fee to get full use (or close) of your Internet, premium priced, subscription.

Score: 0

By PhoenixPath

posted Nov 6, 2007 - 3:01 PM

There is no choice...
...and then he goes on to list two of them.

That's rich.

Perhaps you meant, by your standards, neither choice is valid (which by no means implies a lack of choice for folks with more practical and realistic standards)?

Score: 0

By midfingr

edited Nov 6, 2007 - 11:07 PM

Yep, all two of them. That's rich!
C'mon you've got to be kidding me. You call that a choice? I call that a monopoly. Also, DSL is not available and hasn't been for quite some time in many residential areas. The fact is there is only one choice for most and that is one cable provider, charging 2 and 3x the price for the same service offered in other countries. Yep, my standards are set too high.

Realistic?--What 56k?--On today's Internet?

Score: 0

By PhoenixPath

posted Nov 7, 2007 - 9:55 AM

"You call that a choice?"

Yes, option 1 or option 2.

"I call that a monopoly."

Find yerself a dictionary. It ain't.

Look, it sucks, I'm not disagreeing with that in the least. it's not like I'm saying you guys are living in the lap of High-speed luxury. But let's try and keep the rhetoric to a minimum, eh? It is not a monopoly unless it is controlled by one company, or entity. Now, if the government paid for the lines with your tax money and is dictating pricing for access or "ownership" of those lines to the companies selling you access, then, with a little stretching, you might be able to get away with calling it a government run monopoly.

It sounds like a lot of the whining going on in the states, which is why my reaction is the way it is (re: tough sh*t), but it seems you guys have more problems (than just a lack of choice regarding high-speed internet. It sound like the entire telco infrastructre was screwed from the beginning.

Score: 0

By midfingr

edited Nov 7, 2007 - 12:10 PM

Okay, no problem, I can accept that. I was being a little sarcastic, even though it didn't come across that way, mostly due to anger directed at the ISPs.

What I 'think' the real problem is, is over-subscribing. So, going after encrypted ports is an excuse to throttle ports, thus trying to play catch-up with the bandwidth. However, this is pure speculation.

Score: 0

By PhoenixPath

posted Nov 7, 2007 - 12:28 PM

Bingo.

The cable companies lines carry a set amount of bandwidth that gates shared from the central office (or hub) to the subscribers. For years that (at least in the US) have over-sold that bandwidth, betting on the fact that no-one would be actually using it all, much less enough people using enough of it to make it so others couldn't achieve full speeds.

Well, it bit them in the ass. Because with P2P, video downloads, VoIP, and a plethora of other bandwidth hogging technologies, they are quickly running out of bandwidth. Instead of admitting fault, building out more infrastructure, increasing capacity and doign the "right" thing, they are trying to bandaid the issue by shaping the traffic to weed out the worst 'offenders'.

Now, I have no real problem with this as currently, the worst offenders are little better than thieves (notice I didn't actually call them thieves). But, the time will come shortly when other, much more legitimate uses will fill that space, and the band-aid will not last for long.

They need to build out and increase capacity or tier and limit the service. But first, and foremost, they need to stop selling more bandwidth than they have available.

Score: 0

By extremely well

posted Nov 6, 2007 - 8:14 AM

The ISP has the right to do whatever the hell they want to their customers as long as you have choice. And you ALWAYS have choice. Buy a T1 if you want 24/7 full-speed upstream+downstream. Anything else (cable..DSL) MEANS YOU ARE GETTING A SHARED DATA LINE AND GOTTA BEHAVE LIKE A GOOD BOY OR GET THROTTLED DOWN/KICKED OFF.

Score: 0

By poeg

edited Nov 6, 2007 - 9:55 AM

If by always you mean a choice between Sympatico and none then that is no choice at all. I don't know about the US or where you live but here they've dipped into the public coffers for "grants" and loans secured by that same public. For our town it was a very high priced dialup until it came to light that a T1 was in town for a while already and being used by the banks and the local mine. If not for the people finding out that they SHOULD have access to better and demanding such, having already paid for it, we'd still likely be on dialup where the greatest profits were. The crown corporation structure here makes anything to do with the internet impossible without Sasktel/Sympatico's blessings and cooperation and even those who get a nod anywhere in the province (finally competition!!!) are subject to bandwidth limitations by Sasktel itself who maintains total control of things within the borders. (oops, so much for the competiton...)

As for buying a T1, you have access to such? Must be nice. We have 28-40 up and 250-400 down (depending on traffic) but we do pay what the exchange students have told us is a sDSL price for a static IP so maybe that's almost the same thing and we should count our blessings... yeah right.

If there IS a choice that has never taken from you to sell back to you OK then but when there's no such thing and you're looking at paying a premium for using what effectively you bought in the first place, you have every right to scream blue murder.

Oh and quit assuming everywhere else with access to the blue nothing is the same as where you live.

Score: 0

By PhoenixPath

posted Nov 6, 2007 - 10:38 AM

"As for buying a T1, you have access to such?"

Call your phone company. Unless you're in an apartment, a fractional T1 is actually not that much more expensive (monthly) than internet access. The set-up fee usually runs high (generally over $2000), but they are running a line directly to your home.

We did this about 10-15 years ago (have since stopped the service) back when broadband was not an option and dial-up was getting pricey.

Seriously, you're acting like you have some innate "right" to cheap, high-speed internet access. I haven't looked, but I bet you it's not mentioned once in the Canadian Constitution.

Score: 0

By poeg

edited Nov 6, 2007 - 9:06 PM

We still have homes 100 meters from the edge of town who have a choice of 60' of tower for wireless or dialup. The last time we asked about a fractional T1, we were told "not a chance" so I'd think it was still a no-go. As for "right" nope but this is Saskatchewan and as the crowns used our money for seed and repaid in rates someone from Ontario once read and thought the bill should have included the word "vigorish", it would be nice to see a little something come back this way.

Score: 0

By yleclerc

edited Nov 6, 2007 - 8:49 PM

" Unless you're in an apartment, a fractional T1 is actually not that much more expensive (monthly) than internet access."

It appears that you do not live in Canada. The best price I was ever able to find for a T1 line $400 dollars (CND) per month, on a two year signed contract. We in Canada do not have the option on signing these contracts since most telephone "wire" is owned by Bell.

Score: 0

By PhoenixPath

posted Nov 7, 2007 - 9:48 AM

"It appears that you do not live in Canada."

You're right. I don't.

"The best price I was ever able to find for a T1 line $400 dollars (CND) per month, on a two year signed contract."

That sucks.

"We in Canada do not have the option on signing these contracts since most telephone "wire" is owned by Bell."

The guy below (poeg?) just said the lines were paid for by taxes. Paid for by the Gov (with your money) and owned by Bell? That's a mess.

Looks like you've got a lot more to worry about than high-speed internet. :)

Score: 0

By roj

posted Nov 5, 2007 - 8:12 PM

I'm Canadian.

We've long known about this nonsense. Rogers does it too.

We also know how to get around it.

*yawn*

Next...

Next...

Score: 0

By skimore

posted Nov 5, 2007 - 7:23 PM

IF YOUR PROVIDER DOES THIS YOU HAVE TO CANCEL AND CHANGE ISP's. THIS CAN NOT BE ACCEPTED... Why are you paying for "unlimited" internet and getting this??? In fact you can sue them because they are not providing what they are sell you the customer!!! You are only sending home video's to your family around the world for god sake!!

Score: 0

By kashin

edited Nov 6, 2007 - 12:42 AM

That's very clever and all, but it's hard to change ISPs when one company has a monopoly over the phone lines and another one has the cable lines, and they're both filtering traffic. Don't you think switching would be the first thing everyone would do? The problem is that most people (both in the USA and in Canada) don't have a whole lot of choice. They either have no other service to switch to, or the competition is playing dirty as well.

I live in eastern Ontario, Canada. Here you have two choices. You can get cable internet through Cogeco, which is not unlimited at all. It's high priced and has monthly bandwidth caps. Or you can get DSL from several companies. The problem with DSL is that, no matter who you get it from, it's really coming from Bell Sympatico. All these ISPs are simply reselling Sympatico bandwidth. I believe a lot of other people in various areas of the country are facing a similar problem.

Score: 0

By PC_Tool

posted Nov 6, 2007 - 6:17 PM

I wish I could call you clever, but that would be cruel to those who actually are...instead, I'll call you "cute", because your "clever" remarks and use of emotional pandering vs. things like actual facts is just that...."cute".

Like the comment below: two companies offering competing services does not a monopoly make. That's fact, not the emotional rhetoric of which you seem so fond.

Want to argue? Argue facts, without throwing in BS like "monopoly" which one can only assume is a lame attempt to get people riled up because "Monopolies are bad." Unless, that is, you don't have anything else...

Score: 0

By PhoenixPath

posted Nov 6, 2007 - 7:55 AM

"but it's hard to change ISPs when one company has a monopoly over the phone lines and another one has the cable lines"

Both are Service providers providing information services. Both are competing. This is not a monopoly.

It's like saying McDonald's has a monopoly on Big Macs and Burger King has a monopoly on Whoppers.

Score: 0

By philosopher_dog

posted Nov 5, 2007 - 6:32 PM

Not surprising. Bell Sympatico is also not a great deal. I'm not sure if Primus is guilty of this same practice, but even if they are their rates are a fraction of Sympatico's. Maybe it's a good time to switch! Primus has a 512 unlimited connection and a basic landline for $35 a month, no rental fees, connection fees, or network fees. Sweet!

Score: 0

By romanski@pdx.edu

posted Nov 5, 2007 - 5:43 PM

Google also censored websites

http://infowars.com/arti...rorstorm_censorship.htm
http://www.infowars.com/...le_caught_censoring.htm

Score: 0

By rseiler

posted Nov 5, 2007 - 5:24 PM

A fellow on the linked forum asks an excellent question. Anyone know? More than a few mom-and-pop ISPs in Canada use Bell.

"Here's a question. The throttling er.. I mean packet shaping, is this for all users of Bell's network? If I subscribe to another DSL based ISP (which all use Bell's lines) will my traffic be subject to shaping?"

Score: 0

By sterdeus

posted Nov 6, 2007 - 7:26 AM

I'm currently with 3web who uses Bell lines, and I'm currently downloading stuff with BT at over 100KB/s.

Score: 0

By PhoenixPath

posted Nov 6, 2007 - 10:33 AM

Only 100? That sucks.

Score: 0

By PC_Tool

posted Nov 5, 2007 - 6:42 PM

No way of knowing. It can be configured on a massive scale to shape all traffic down as finely as only shaping one protocol from one app on one network (while monitoring the traffic from all networks that use that pipe).

Google sandvine. It's very likely what is being used. In many cases, even encrypting the connection won't help.

Score: 0

By sjc001

posted Nov 5, 2007 - 4:35 PM

Sympatico is part of the phone company here. Enough said....

Score: 0

By Program86

posted Nov 5, 2007 - 4:28 PM

So all of you who say you don't care about net neutrality, don't care if your data is filtered, shaped, delayed, or even blocked right?

...thats what I thought. Start caring about what the ISP is doing with your data.

Score: 0

By PC_Tool

posted Nov 5, 2007 - 6:39 PM

One: I won't buy a plan that blocks the data I intend to transfer. Problem solved.

Two: If the data I need/want/use gets to me faster, hell yes.

Start caring? I do. That's why I want VoIP, Online Storage, and Online Applications (collaboration) given higher priority.

All the leeches can rot. :)

Want to keep the internet how it was intended to be?

*laughs*

Okay. No more binaries, no more P2P, no more graphics, no more entertainment. The internet was intended to be a global mind-share for research and education. Careful what you wish for.

Score: 0

By poeg

posted Nov 6, 2007 - 10:27 AM

So if the phone company being THE ISP as in "total control of all the fiber" also nails VoIP and your off site storage for conflicting with their business model in any way shape or form you'll sit there and smugly eat your crow? Yeah I thought not. But they wouldn't? What's the corporation beholding to first and foremost?

Score: 0

By PhoenixPath

posted Nov 6, 2007 - 10:32 AM

???

Isn't this pretty much what you have now *without* the VoIP? One company?

Really, I mean, how many phone companies serve your area?

If that happened to me? I'd either dump the provider for a different one if the option existed, use their VoIP, or dump VoIP all together.

This is how it works now for landlines, why should VoIP be any different? Because you want it to be? How special....

Score: 0

By kashin

posted Nov 6, 2007 - 12:47 AM

Again, very clever.

YOU may have a choice in the matter, but many people do not. When all ISPs available in your area filter certain traffic, you have little choice but to "buy" that plan. So no, problem not solved. Also, it's not like these ISPs disclose what traffic will be blocked when you subscribe to their service. In fact, they're likely to vehemently deny any form of filtering, even if it's flat out lying.

Score: 0

By PhoenixPath

posted Nov 6, 2007 - 7:53 AM

What do people usually do when a companies flat-out lies to them in selling a product?

They sue.

"Little choice" != no choice. Sucks to be anyone in Rural USA, but too damned bad. Hopefully the reasons you've chosen to move outside the city (or remain outside the city) are wroth the trade-off. (Hint: They usually are)

Choice exists. The problem is twofold: One is that people seem to think "the web" is a necessity, which is wrong. And two, they also seem to think that the company that paid to have the infrastructure laid down (or bough the company that did) doesn't have a right to recover costs on that infrastructure and instead should open it up to their competitors, which is absurd.

Have a problem with ConCast? Fine. Dump 'em. Don't want to? Well, I guess it's not that much of an issue for you then, is it?

Score: 0

By poeg

posted Nov 7, 2007 - 9:12 AM

So what's the case when the tax payer himself has paid for the lines? Might not have been the case in the USA which ends at that dotted line only visible from space but it certainly has been the case here. In Canada you'll see the same with gas & oil as well as water and power though water is on the municipal scale.

As for suing a crown corp, start with the knowledge that recovering any court costs will be impossible and that they have access to an ever renewing income stream which starts as a trickle from our own wallets. Suing in the states is easy peasy but this whole article is NOT about the United States of Everywhere.

Score: 0

By PhoenixPath

posted Nov 7, 2007 - 9:45 AM

Sucks to live in Canada, doesn't it? :)

Score: 0

By PhoenixPath

edited Nov 5, 2007 - 4:21 PM

Meh..

So long as they are expanding capacity, leveling the playing field doesn't seem too harsh. I have tried and tried, but I just can't seem to be the least bit sympathetic to the folks hoarding the bandwidth downloading "warez". As far as I am concerned, they can be throttled to dial-up. They can call it "01d 5k001".

Meanwhile, I'm quite happy with my non-throttled DSL, where I don't have to worry about the over-sold, under-bid shared-bandwidth nightmare that cable users must now face.

Sure, the tech may be older, the rural areas may have to go without, or with slower speeds, but I'm getting 9meg/month for $40. Screw 'em.

-Lunch sucked.
--That's my excuse and I'm sticking to it.

Score: 0

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