Facebook's Zuckerberg issues mea culpa on Beacon

By Ed Oswald | Published December 5, 2007, 4:42 PM

In a post to the company's official Web log early Wednesday, the CEO of Facebook conceded his company made a lot of mistakes in building its controversial advertising platform.

"We've made a lot of mistakes building this feature, but we've made even more with how we've handled them," stated Jeff Zuckerberg in a post to his corporate blog this morning. "We simply did a bad job with this release, and I apologize for it. While I am disappointed with our mistakes, we appreciate all the feedback we have received from our users."

Facebook intended its Beacon service to be an easy way for users to share information on their Web activities with all their friends. However, it quickly turned into a public relations nightmare for the social network.

Critics such as the liberal activist group MoveOn.org criticized Beacon as a egregious breach of privacy, and security firms were able to confirm that the service was sending data even if the user had opted out of the service.

The site attempted to counter the criticism with explaining the system, saying the data sent even if a user has opted out is deleted automatically when it reaches the sites servers and is not saved.

In most of its critics eyes, this was not sufficient. Thus, Zuckerberg came out in defense of his company, as well as explaining how user concerns would be addressed. He said the site's aim to make Beacon 'lightweight' may have been the first mistake.

Through that, the process became opt-out, and was automatically sharing information without any consent. From there when users began to complain, Zuckerberg said it took the company way too long to respond.

"I'm not proud of the way we've handled this situation and I know we can do better," he wrote.

Facebook's philosophy according to Zuckerberg is that they give users control over what and how they share information, and the Beacon program needed to do the same. It was for that reason that Beacon had been turned into an opt-in feature, giving users the ability to turn it completely off through a new piracy control.

"If you select that you don't want to share some Beacon actions or if you turn off Beacon, then Facebook won't store those actions even when partners send them to Facebook," he continued.

While it is not immediately clear whether this will stop companies from continuing to transmit data to the social networking site, it remains to be seen whether fixes such as this will appease the concerns of thousands of Facebook users.

Comments

View comments by with a score of at least

Hey Zuckerberg,

That's not good enough. I will not shop with any of your partners until they stop sending you information about my purchases, whether you store that information or not.

I've already unsubscribed from the Zappos mailing list over the issue.

Score: 0

|

Good to see Zuckerberg admit how poorly this has been handled. We'll have to wait and see if this was just for show or if he actually meant it.

Score: 0

|

Report: Microsoft to randomize Europe's browser screen choices

The fact that "A" is for "Apple" was apparently at the heart of browser vendor objections to Microsoft's alternative to listing IE first.

Acer eclipses Dell for #2 spot in global PC shipments, says iSuppli data

It literally does look like a 360-degree turnaround in Dell's fortunes, as the bells of bad tidings now toll solely for Dell.

Microsoft, don't hang up on Windows Mobile, but do call for help

Only a Manhattan Project can save Microsoft's phone strategy now.

See ya later, WinMo: Microsoft's mobile strategy needs a reboot

Carmi Levy | Wide Angle Zoom: Hands up if you're considering upgrading to a Windows phone for the holidays...Anybody?

Will Nokia's plans further alienate American consumers?

A look at Nokia's plans for the coming years does little to shine up the company's increasingly dull image.

Bing bonked by service outage Thursday, Microsoft configured the wrong server

It's always nice to have a backup, but it's even nicer to remember which one is the backup. That's the lesson Bing's admins learned yesterday evening.

Survey reveals there are more women then men, including on social networks

If you think you can market your products and services online as though you're selling car batteries in the middle of halftime, think again. And again.

Android team updates 'Donut' and 'Eclair' SDKs

The Android SDK includes components which optimize app development for each version of the mobile operating system. Today, the 1.6 and 2.0 components got updates.

The Black Screen Syndrome, or, Tech news in search of the apocalypse

Scott Fulton On Point: This is a story about something that should not have been a story, about something that at one time was a story.

Online advertising evolves away from display, toward interactive software

Marketing departments and agencies are increasingly establishing positions for "creative technologists" who can steer designers and developers toward platforms that enable direct connections with consumers.

Comcast deal for NBC Universal is about content, not broadband

Although Comcast is certainly America's largest broadband provider, at least for PCs, in most regards, today's deal with GE may not impact the Internet at all.