Three Cellular Carriers Fined Over 911

By BetaNews Staff, BetaNews

August 31, 2007, 2:18 PM

The US Government is losing patience with some wireless operators, and has said it plans to fine at least three carriers for not meeting its standards for locating customers in 911 emergencies. Fines that total $2.825 million have been proposed against Sprint, US Cellular and Alltel. These companies have not met the requirement of having 95 percent of their customers equipped with cell phones that allow first responders to locate them in the event of an emergency.

This requirement was supposed to be fulfilled by the end of 2005. The three companies "failed to meet this critical deadline by a significant margin, despite the clear requirements of the Commission and the needs of their consumers," FCC Chairman Kevin Martin said in a statement.

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By Ontario

edited Sep 4, 2007 - 4:53 PM

Try traveling in North West Ontario. There isn't a cell phone reception for Rogers Wireless between Sault Ste. Marie and Thunder Bay. That's about a 9 hour drive with no carier. Roger Wireless advertised service on all major highway. I'm guessing Highway 17 isn't consider a major highway.

Score: 0

By GhoS

posted Sep 3, 2007 - 8:04 PM

I work for a call center that made calls for Alltel to try and get people to update their phones and people are very resistant to it. They like their old bag phones, they wouldn't switch to a new phone even if it didn't cost them a penny (after rebate of course) or even with bonus minutes.
Most are old people, who ironically need it the most. They wouldn't let us say it was forced on them or their current phone wouldn't work, but that is exactly what it will take.

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By Hellgod77

posted Sep 1, 2007 - 3:28 PM

hell it's prolly cheaper to pay the fines than to actualy enforce this on the network, cause noted all the carriers with the issue are CDMA

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By spiked

posted Sep 2, 2007 - 4:54 PM

It's not a one-time fine. If they don't eventually comply, they will get fined again.

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By DigitAl56K

posted Sep 1, 2007 - 5:04 AM

"The US Government is losing patience with some wireless operators, and has said it plans to fine at least three carriers for not providing the means for its illegal domestic surveillance programs to track the location of 95 percent of their customers 24 hours a day under the guise that some tiny percentage of them may need to call 911 at some point and an even smaller percentage will be unable to actually give their location after doing so."

There, fixed that.

Score: 0

By Jackanapes

posted Sep 1, 2007 - 5:29 AM

Flag for further government surveillance.

LOL I am sure that the real bad guys are having no trouble keeping away from this kind of tracking. I think this is a wonderful tool to find someone who does not know where they are and need emergency response.

Like anything of this nature I am sure it can be used for less noble purpose.

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By bufftbone

posted Aug 31, 2007 - 7:20 PM

Not that I make calling 911 an everyday thing but the few times I've had to use it, it's always connected to my local 911 where I was at. I have Sprint as my cell phone provider.

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By The MAZZTer

posted Sep 3, 2007 - 12:27 AM

With landline phones the operator can pull up your address. With cell phones that's been difficult because the closest they can get is the cell phone tower your phone is connected to. It has no way to know exactly where you are. Traditionally, at least. The gov't wants operators to be able to pinpoint you just as well as they already can with landline phones.

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By smarterthanyou

posted Sep 1, 2007 - 1:45 AM

Yeah, but can the 911 operator locate YOU if you are unable to tell them where you are?

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By raveen69

posted Aug 31, 2007 - 3:44 PM

The issue is not the fact that your phone doesn't support the 911 service. It's that if you are lost/missing and have a phone it is easily traced. the FCC is at a loss, if something were to happen and they were sued for not forcing these carriers to abide by these laws, there'd be public outcry, but not to the cellular carries who still get millions in profit, but are too cheap to do the right thing with profits.

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By shicaca

edited Aug 31, 2007 - 4:07 PM

Well you can't really sue the government, so that's not able to happen, but you'd think a YEAR would have been more than enough (let alone 2!).

The sad thing is the only thing they're really talking about is a little chip / transmitter / receiver that's in your phone. I'm sure it's an extra expense, but when they charge $200 for some phones IN contract, I think they can afford it. Hell take the damned camera out if you're too 'poor'. You'll make it up in the long run anyways, so stop griping.

The funny thing *I* think is that nearly absolutely 0 of the 911 stations have the ability for GPS tracking, making this an even more idiotic thing. Some of the providers obviously have conceeded and made this happen, but the government/local municipalities haven't because it all costs $$.

All this aside, if you've ever called 911 from your cell and you're in an overlapping area of coverage/counties and you get sent to the wrong 911 dispatcher, precious time may be spent patching you through to the right dispatcher. Instead of connecting you to the city you're in, they connect you to the county (at least in OH). For a person that's crazed because of an emergency, that's a very long time to wait. Obviously the entire thing needs to be overhauled, but once the cell companies get this implemented, they need to get the municipalities to get THEIR stuff up to snuff, too.

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By dkuntz

posted Sep 4, 2007 - 9:35 AM

Well, this isnt true... if you live in an area with E911 (Enhanced 911), they can find where you are easily, not just which tower is the closest to you. A friend of mine is a manager at the local E911 Dispatch center, and has been able to track people calling 911 to within 10 feet of where they are, using the GPS chip in most current phones. To the point that the person claimed to be miles away at someone elses house, reporting a crime, to which the dispatcher said "Then why are you calling from the backyard?"(of the house they were calling about), and the guy took off running.

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By TomA102210

posted Aug 31, 2007 - 8:16 PM

Well, shicaca, you can sue the government but you do need their permission to do so.
Not that you're likely to get the permission, but some
have been able to in times past. Just an FYI for ya.

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By dstratton

edited Aug 31, 2007 - 2:53 PM

Why not tell the whole story instead of leaving out key details? US Cellular and Alltel were barely late and are receiving the lightest fines. Sprint STILL has not met the 95% criteria, though they are just shy of it at 94.7%. That's two years late!

I've been a fan of BetaNews for several years but it seems that reporting hasn't been as good lately. Let alone that emails to the authors go unanswered... It's a shame.

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By evan2645

posted Aug 31, 2007 - 2:39 PM

id say thats not a very fair requirement... cant customers choose the cell phones they wanna use? what if theirs doesnt have that capability; now they have to get a new one cause the government imposes restrictions on your carrier?

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By bourgeoisdude

edited Aug 31, 2007 - 3:02 PM

"id say thats not a very fair requirement... cant customers choose the cell phones they wanna use? what if theirs doesnt have that capability; now they have to get a new one cause the government imposes restrictions on your carrier?"

Funny thing is that in 95% of the cases, I'd take your side on this issue. However, since the FCC regulates the airwaves, they have every legal right to force this, although they must remain "uniform" in their requirements for all 50 states (and they can't force one provider to do this yet allow another one not to).

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By Ian C.

posted Aug 31, 2007 - 5:39 PM

The cellular companies already give the phones away for free, what else can they be expected to do, short of hunting you down and ramming a new phone down your throat?

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By -Lord-

posted Sep 1, 2007 - 6:03 PM

Um, you're not getting those phones for free, no matter what they tell you. You are in a contract that costs way more than you should have to pay for using phone service. Do you think you're really paying a fair price and getting what you're paying for? Keep telling yourself that. You WAY MORE than pay for those phones throughout the course of your contract. Try and cancel a contract and guess what? You get to pay a nice hefty cancellation fee. What do you think that fee is mostly for? You guessed it...to pay for that "free phone" you thought you got.

Tracking people in 911 calls is not done by GPS.. it's done by cellular triangulation, and some other high technobabble.

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By TemporalBeing

posted Sep 4, 2007 - 11:27 AM

Except you still get the same fee even if you don't take a phone with the contract (e.g. a renewed contract, where the phone is already paid for and available for 'unlocking', or one where you bought the phone already unlocked - or transferred it from another compatible carrier after it was unlocked - and got a contract).

The primary purpose of the fee is to discourage people from signing up a contract and then canceling the contract in short notice. Usually the fees go away or are reduced after a significant portion of the contract term is fulfilled.

Of course, you can always let the contract expire and not renew and then cancel and completely avoid the fee too.

Also - my phone was $80 without contract. The fee was $150. After rebates, etc. I paid $30 for the phone. So, only $50 of that $150 could even possibly be considered covering the phone. Now if you consider that some phones are really expensive (e.g. $500, like the iPhone) and are discounted to the $200-$300 range and they still only have a $150 fee.

It's not the fee that keeps the phone. It's the phone locking. When you get a phone with contract, they put a special code into the phone that locks it for use in their network only. After the duration of your contract (or a certain portion thereof, based on your contract), you can then request that they unlock the phone, which then lets you use the phone on other carriers networks (e.g. taking a phone from AT&T/Cingular and using it under a contract with T-mobile).

FYI - they won't give you the unlock code unless you fulfill the terms of the contract and the time required by the contract for it to be unlocked. (Doesn't mean you can't find the codes on-line, though. But I wouldn't recommend it.)

This is also why I'm purchasing my next phone at full price - fully unlocked, directly from the manufacturer. I can then use it under whatever contract I like.

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