Verizon Glitch Exposes Customer Data

By Nate Mook | Published August 12, 2005, 11:17 AM

Verizon Wireless acknowledged this week that customers who signed up to the company's online billing service were able to access the records of other customers simply by inputting a different telephone number. The glitch was attributed to a programming error, which has now been corrected.

Unlike other recent data leaks that have prompted identity theft concerns, Verizon said customers could only view limited details of other accounts. The exposed data included minutes used and free minutes remaining, as well as the phone make and model used by that customer.

But developer Jonathan Zdziarski, who discovered the problem, said account balances and the date of the customer's most recent payment were also displayed to anyone taking advantage of the Web site glitch. Zdziarski stumbled upon the issue while writing a program to automatically access his account.

Verizon did not verify Zdziarski's claim, but admitted the problem could have existed for as long as five years and affected all customers registered with the system. However, the company said it did not appear anyone had accessed accounts using the hole.

"Sensitive information," such as records of calls placed and social security numbers, were not leaked due to the flaw Verizon officials said.

Comments

View comments by with a score of at least

As long as my personal information is not leaked, I don't care. (in response to TRW). I mean privacy is important, but I'm not a person to cry foul/sue over something so trivial.

I wonder how long it'll take someone to sue them for something so stupid.

Minutes used/remaining/bill date/even how much the previous bills were is not of my concern. I have more important things in life to worry about.

Now if I had to change my Social, phone number, PO Box, or something similar, I'd be a tad bitter. Other than that, OH WELL!

Sometimes us Americans need to take a freakin' chill pill. Your life, however YOU perceive it, is not that important to 99.9999% of the other people in the U.S. ... just remember that.

Score: 0

|

Any leaked data is too much.

Score: 0

|

Breakthrough: AMD and Intel settle antitrust dispute, reach new cross-license agreement

UPDATED Only exclusionary business practices, not some rebates, may be covered by a new agreement on Intel's future business conduct.

Windows Marketplace for Mobile now available in browser, iTunes' App Store still not

You can now check out what Windows Marketplace for Mobile has to offer without a Windows Phone.

Microsoft damage control after marketer claims Win7 inspired by Mac

Have you ever said anything you wish you could take back? Ever? No? Not even once? Well then, you won't sympathize with a mid-level Microsoft manager today.

Facebook for iPhone developer goes from Apple supporter to 'I quit!' in 3 months

Fed up with Apple's App Store policies, the developer of Facebook for iPhone has bailed on the iPhone.

Google acquires Gizmo5, builds IP telephony portfolio

Google Voice today confirmed rumors that it would acquire IP telephony company Gizmo5

'A pivot from war to peace:' The AMD + Intel armistice, in their own words

An extraordinary day in technology history is recognized by two long-time rivals that mutually decided it's futile to fight anyplace else except the marketplace.

PS3, Xbox to soon get Twitter, Facebook integration

Both Microsoft's Xbox 360 and Sony's PlayStation 3 will integrate with Facebook in the near future.

The iTunes App Store at 100,000: Can we stop counting, already?

Carmi Levy | Wide Angle Zoom: Is a six-digit number truly reflective of a healthy applications ecosystem? Or is it another type of bloat?

Analysis: The end of business-by-litigation?

The AMD v. Intel case ended neither with a bang nor a whimper, but almost with a song. Is it catchy enough for the rest of the PC world to sing in perfect harmony?

The agreement: Intel and AMD 'wipe the slate clean'

As the Securities and Exchange Commission document shows, AMD did indeed make some compromises in favor of Intel, especially with regard to conduct.

EC still holds Intel accountable even after AMD settlement

Though the future of relations between AMD and Intel may be peaceful now, the EC believes Intel may still owe restitution for its past conduct.