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1. Comment - Former AT&T Customers Sue Cingular

   (Jul 15, 2006 - 8:08 PM)

   I run a large pool league in Chicago. I log 4000 to 6000 minutes in a regular month. (Lots of customer service needed and given.) Luckily, I have the AT&T Unlimited GSM plan.
   
   Mixed bag right now. At the switch, I was pushed to get a new phone, and switch to Cingular. I tried a few phones, and found that they really didn't help...until I got an unlocked RAZR. Bliss. Signal bars everywhere and I could keep my AT&T unlimited plan. I dropped the land line in my office because the wireless service was that good.
   
   Until this week. 7-10-06. Starting Monday, I have had NO service in my office, and minimal service until I get clear of my building. I called and found that they were "degrading" the AT&T towers in my area, and "integrating" them into the Cingular service. I know they have accomplished the first objective, but don't believe they have reached the second.
   
   I cannot get ANYONE at Cingular to tell me when this situation will be fixed, or IF it will be fixed. I asked them why I should continue with the service, and got no reply.
   
   Right now, the frustrating part is not knowing when or if the problem will be fixed. If it is near term, I will stay, and continue to sing the praises of Cingular and the RAZR phone. If it is going to be a continuing situation, I'll drop the company, and make sure that I put the message out to every one of my 1500 players that they should steer clear of Cingular.