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1. Comment - Sprint Hangs Up on Problem Customers

   (Jul 11, 2007 - 12:52 PM)

   I've been a customer with Sprint over 7 yrs. Pay my bills on or before due date and I've called in several times to complain of some of the suckie phones that freeze up, lock up, poor reception in and around the metroplex, low ringers, lcd lights going out and my biggest pet peeve dropped calls with poor reception from my own home and neighborhood. Billing has also been an issue when purchasing phones and instant rebates. Some of the customer reps are great while there are some that was not fully trained in basic customer service, just rude and unpleasant. This is my money that I've paid for phones and quality services. PLEASE Sprint, get your ACT together with the billing and the dropped call ratio (new towers) to assist those that are still customers with GENUINE QUALITY SERVICE.