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1. Comment - Dell found guilty in New York of misleading, harassing customers

   (May 28, 2008 - 1:17 PM)

   I bought a DELL PC using their 12-month no interest promotion. When I called the customer service to make my last payment including the amount that I neded to pay off by my last due date on my 12th month, I found out that I had to pay financial fees in the amount of $450 since the promotion ended by the beginning of the 12th month and not on my payment due date on the 12th month as advertised by DELL! They applied finance charges on my entire purchase amount although I made all my 11 payments on time and in a higher amount than the required monthly payment amount reducing my last payment amount to almost half of the purchase -price. On their statement, which is prepared after the "promotion end date" there are no financial charges visible, and the payment due is shown as $40 and not the $900 I have to pay off. On top of that the payment dues date was the end of the month as usual and not the 1st of the month! It was very misleading, and prepared in a way to trick the customer and pocket the almost 25% interest on their financing anyway against their advertisement!!!