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1. Comment - VoIP Provider SunRocket Disconnects Customers

   (Jul 25, 2007 - 10:42 AM)

   Randy Sinclair,
   
   Thanks for the post. I sent a billing email to Teleblend under their "support" tab on their website asking them to itemize their charge for "tax" on my invoice. If this charge is for the Universal Service Fund only, the charge should be $0.98, based on the current domestic (do not make international calls) FUSF rate of 7.5933%. If Teleblend is bundling assorted taxes, fees, surcharges, etc. under the "tax" umbrella, we consumers are being bilked by Teleblend just as we were by the Big Ma Bells. Although any individual over charge is not punishing to the individual, imagine adding "tax" amounts to each former SR customer who chose to switch to TB!

2. Comment - VoIP Provider SunRocket Disconnects Customers

   (Jul 25, 2007 - 9:55 AM)

   GNO,
   I was charged on my CC once in April for my annual service. SR owes me for 270 days/$157.95. I'm so sorry for you that they "gotcha'" twice!

3. Comment - VoIP Provider SunRocket Disconnects Customers

   (Jul 24, 2007 - 6:31 PM)

   Kerrie,
   
   Unlike Randy Sinclair, I was charged 214.11 on my CC on 4/25/2007. I had to contact customer service by email and phone before I received an email invoice. I paid $199 for a year and $15.11 for the Universal Service Fund Charge. My CC statement lists SUNROCKET INC. and 8007860132. Anyway, Kerry, your CC company could search by the cSR name or the customer service #. Good luck...none of us have had much lately.

4. Comment - VoIP Provider SunRocket Disconnects Customers

   (Jul 24, 2007 - 5:45 PM)

   In answer to Dumb Rich Blonde:
   
   I switched to Teleblend online Friday (7/20) in the evening after reading the SunRocket/Sherwood Partners bad news email. On my email invoice I was charged $12.95 for the transfer special and $2.52 in taxes. I was an annual member of SunRocket with service through 4/14/2008. My last invoice from SunRocket listed $199 for the annual service and $15.11 for Universal Service Fund Charge. This charge would only be $1.26 monthly.
   I had to recycle my modem, router and gizmo today in order to get phone service. This may mean that Teleblend has control over the service now. My RUN light on the gizmo is also blinking red, but it may always have been that way. Last Friday was the first time I've looked at the gizmo since Oct. of 2006. The sound quality of my service is not good...the incoming voice cuts on and off. I don't have VM yet. The credit card dispute rep. at USAA told me that I probably have a 50-50 chance of a refund for my remaining 9 months of SR service. I'm hoping that she's a "glass half empty" person, because this scam with SR is blatant fraud. I really appreciate this site.