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1. Comment - Microsoft Sued for Xbox 360 Problems

   (Dec 7, 2005 - 9:32 AM)

   Well alot has been said on this topic, so I don't want to repeat too much of what has already been posted. Granted, MS isn't my favorite software company, with its wonderful track record and great example as "leading" OS software and such (i love that Bill Gates demonstration with the blue screens and crashes of his products), but this lawsuit is outrageous.
   
   I'm not an MS hater, a PS fanboy, an Xbox fanboy or anything. In fact, the only product I have related to those three is a PC running on XP Pro. I've had my fair shares of BSOD, crashes, freezes, but I don't jump the gun immediately and go sue them. NOTHING is perfect, you can expect pretty much anything to have some sort of problem: large or small or both. They have provided pretty quick service from what I've heard (I'm like many others that pre-ordered in the summer that are still waiting for their Xbox 360s) and free delivery. I'd take that anyday.
   
   Yes, IMHO I do think the console was rushed for the holiday season, supply hasn't met demand, and the product is flawed, NOT defective (maybe some, not many cases, yet). As a consumer, yes, I'd be mad if my 300-400 dollar system crashes, but there are ways to fix these problems. If all your attempts to alleviate the problem don't work and you call the 800 number and they OFFER to fix it as quick as they can, what's your problem? Do you even realize that so many people out there that want the system so badly still don't have access to one?
   
   Some companies tell you 2-4 or even 6-8 weeks for a repair or replacement, this is freakin overnight. Yes, they may have screwed up and sold alot of faulty systems, but they are attempting to fix it, and quickly to boot. And I think that about 50%, probably more, did not read the manual or just barely scan it, hell some probably didn't even open the plastic bag that it's probably housed in and went straight to plugging their console into a TV to start playing. In the end, that's consumer and manufacturer fault. Consumer side for not being responsible on your behalf (guides are there for a reason unless it's a half assed one that only states manufacturer name and product model, etc.) and manufacturer side, in this case, for not having a good standard for their product(s) (PSU and such). It's their responsibility, their name is on the product, no one's credibility is on the line except for them, for making poor judgement.
   
   I've been in a car accident where my jaw was shattered and minor memory damage and had to wait 4 years to have it settled due to the other guy's insurance being stiff. Now that's pain and suffering and cause for a lawsuit. Suing because your game system isn't working when there are options to fix the problem, that's just an attempt to make money.