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1. Comment - Activation problems delay sales during iPhone 3G premiere

   (Jul 11, 2008 - 1:15 PM)

   I work at the Network Operations Center/Data Center/Enterprise Command Center of AT&T Mobility and for the most part Apple is at fault for all 3G iPhone activations thus far. I have a 2.5G iPhone also. That said...
   
   Soooo - YES, The iPhone activations worldwide have brought the iTunes servers to a crawl and AT&T's proxy servers were having issues. Both are the cause of the iPhone nightmares yet iTunes is the BIGGEST issue so far. Apple's iTunes was NOT ready to take traffic from 22 different countries trying to activate 3G iPhones since yesterday.
   
   AT&T's VPs and other upper level management and my team are engaged in about 3 conference calls working/monitoring any issues that come up. Apple folks are also engaged.
   
   Apple apparently has blocked ALL international traffic to iTunes in order to let the U.S. activations catch up.
   
   On the positive side, iPhone activation issues last year were by far worst...so there's hope people.
   
   One favor I would kindly ask you all to PLEASE calm down...yelling at AT&T or Apple employees is NOT going to solve any issues. Servers have limitations, you know.
   
   Everybody (specially Apple) is working hard to turn your turn your "iBricks" into "iPhones" again.
   
   Go walk around a park in the meantime! take a break from technology! Maybe you'll meet a lovely lady or gent to fall in love with.
   
   Peace out.