Favorite Files

No favorite files added yet

Recent Posts

1. Comment - Sprint Cancels Soldiers' Cell Phones

   (Jul 10, 2007 - 2:57 PM)

   I just changed over from Nextel to Sprint after 2 1/2 yrs of Nextel, only because I never got a good signal with my nextel phone. It took me over two weeks, and about 15 hrs on hold, being transferred / hung up on, told wrong info, charged for 2 phones, etc etc, 2 wks before I finally got things (at least I think they are..) straightened out. Their hold times are easily 1/2 hr to an hr each call, and God forbid if they have to transfer you to somoene else. Sprint's customer svc is the worst I have ever encountered. I had to go into a store, just to be told there was nothing they could do for me, I had to call (yet again) cust svc. After an hr and 1/2 of getting no where with this rep I was promised a mgr would call me back within 24 hrs, which never happened. NO one should have to go thru this , ever. The aggravation is just too much. Sprint, I am waiting for MY letter! At this point I would welcome it.