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1. Comment - Sprint Hangs Up on Problem Customers

   (Jul 18, 2007 - 1:09 AM)

   I was searching the internet to see if other customers of Sprint have problems with their bills like me when i found this site.
   First off I have been a Sprint customer for over five years now and until 2005 I hadnt had any problems with sprint.My problems first started during hurricane Rita(which destroyed my home)While my family and I were evacuated I called sprint to add internet and texting to both my phones I was told I didnt have to add they were giving it as a curtesy to all customers affected by the hurricane, I asked the rep 3 times to make sure I understood him correctly and was assured it was free. A few days later (still evacuated) I called to pay my bill but when the balance was told I asked the rep to explain it but I was unable to understand her b/c of her extremely poor english so I said thanks but i am going to call back b/c I cant understand you her reply was " you stupid stupid stupid women" I was so stunned I asked to speak with her manager and I wanted her name her reply" I no have to tell you HAHAHAHA" click. I sat there for a few sec. shocked beyound belief before I called back I got another call center across the country from the first and for copensation they gave me free walkie talkie service for a month which I thanked them for.Next month I get a bill for 400.00 dollars I was charged for internet usage my the kb, texting, and the walkie talkie service. Called to complain and was told that none of that was ever free just discounted for Rita victims b/c our lose wasnt as big as Katrina's.OK hello I lost my home along with my things but no biggie Right!!!
   
   K skip to this year I have noticed billing errors for calls made and incoming along with ridcules fees they tack on for no reason but for profit. I have also had an outrageous amount of dropped calls and calls I never even recieve (called and did everything they said and am still having the same trouble) and I hardly ever have a signal. Well one of the solutions I was given was everytime I have a dropped call press *2 and say dropped call to have a 1 min credit added to your bill.Guess what you can only do this 7 times a month.So I last month a took my bill and wrote down every call made between my 2 phones to each other and I add up the minutes that Sprint but on there and none of it adds up right for example they have that on anytime calls my total was over 1000 min when I added them up my total was around 900 min. Then with the calls from 1 of my phones to the other I compared times and length and those dont add up either example one phone calls the other at 500pm for 10 min on the other phone it comes in at 4;58 pm for 11 min. How is that possible?? So after seeing this I compared the calls made to my home phone bill(i recieve incoming and outgoing times and dates) and those dont add up either. I call cs and ask how all this is possible and the response is well I cant credited you anything b/c you have had alot of credites in the past few months. Well that just made me mad I told him that if Sprint wouldnt mess up my bills I wouldnt need the credits and that I really dont care about the credit I want them to fix the problem (caused by them).He told me to take my bill into a store so they can help me with it RIGHT like thats going to happen.
   Ok my whole purpose in even writing allllll that is this. I think that our consumer rights is sadly lacking when big companies take advantage of people (who pay for a product they dont recieve) and there is no help for that individual.Now the company can cancel whomever they want when they want for whatever reason.Ive paid almost $3,000.00 to Sprint in the last year and half the least they should have to do is listen to my complaints however many their might be and to their employees who dont like listening to customers complain FIND A NEW JOB!!!!!! Ok thanks for listening to my rant have a great day