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1. Comment - Sprint loses class action suit in battle over early termination fees

   (Jul 30, 2008 - 9:17 AM)

   Your face

2. Comment - Sprint loses class action suit in battle over early termination fees

   (Jul 30, 2008 - 9:17 AM)

   You parents are a fool, why would they not call Sprint to at least check before they port there numbers.
   
   Also you are pissed because your brother was roaming too much. That kinda tells you maybe he is better off getting another phone. They gave everyone else to move there plans.
   
   I am a b2b account manager, you think you have problems try working with a 290 phone account. They get alot more screwed then any of you.
   
   My gf did have an issue, it was a techincal issue. I had to call up and a consumer, but I did get it taken care of.
   
   If you ever have issues just call this number.
   
   Sprint Account Retention 1-800-626-6328

3. Comment - AOL Paying $3 Million for Not Canceling Accounts

   (Jul 12, 2007 - 9:14 AM)

   I had the same issue trying to cancel my account it was a joke, I was hung up on 4 times, and was put on hold for hours in total.
   
   I am a B2B dealer for Sprint-Nextel, we pay our retention team "bonus points" to convince people to stay. We also give them ability's to change to special plans, and discounts. Still if you are trying to cancel 1 line out of 30, we will wave the ETF. If you have 2 phones, we wont beat you up. They get so many points from fixing messed up accounts, and making people want to stay. Why would you want to waste your time with a customer that really wants to leave. There are so many the just want there plans fixed, or a rebate credit they didn't get.
   
   AOl Should have remained more focused on creating new products, and fixing stupid little issues that make people who want to cancel.
   
   I still remember the days of aol 2.6 . And I still have an account kinda, My parents, who are too old to care about a quality product.