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1. Comment - Sprint Hangs Up on Problem Customers

   (Jul 11, 2007 - 3:48 PM)

   I can hardly believe the nerve of Sprint, or maybe I can. I used to be a land line (long distance) customer of theirs back in the nineties who quit them due to their poor customer service. Like many of those they are now punishing, I had numerous billing complaints that never seemed to get resolved. Unlike MCI who would make small adjustments without hassle, Sprint would sink their greedy teeth in like a snapping turtle and never turn loose. If my memory does not fail me I rarely succeeded in getting a real human being on the line when I tried to call them over the course of several years. Having received such shoddy service I would say to you, who were cut, that you will eventually be much happier with another company who values good customer service. Best of luck to you and don't worry too much. Sprint has now taken tangible steps to prove what a back water (they're headquartered in Kansas afterall) and third rate company they truly are.
   
   Just some old dude, Overland Park, KS
   
   PS: To you wise people who think that a company, especially a public service utility, should be entitled to do this: a. phone service is essentially a necessity this day and age, and cellular is quickly becoming the norm; b. this is dangerous precedent in general given the green light that seems to be shining anyway for our nation's greedier companies; c. this could easily happen to you no matter how polite and how much herd mentality you subscribe to.
   STOP ACTING LIKE SHEEP!