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1. Comment - VoIP Provider SunRocket Disconnects Customers

   (Jul 27, 2007 - 11:32 AM)

   What more proof does Chase want, you charged it with their card??

2. Comment - VoIP Provider SunRocket Disconnects Customers

   (Jul 25, 2007 - 3:37 AM)

   Update: July 20, 2007, 4:15pm PT: We've had more questions about the emails that SunRocket customers have been receiving promoting two specific VoIP providers, Teleblend and Packet8, and what we think of those providers. First, we definitely do not recommend Teleblend. This company has no history whatsoever and as far as we can tell just appeared out of nowhere in the last several days. While we cannot confirm this, it seems as though a few ex-SunRocket employees just started the company this week in order to attract SunRocket customers. In our opinion, the whole thing seems a bit suspicious. In terms of Packet8, this is a company that has been around for a while. You can find our review of them on our full comparison page. Packet8 is not a bad option. They are a public company and provide a solid service. Still, it is not the one that we most highly recommend. Especially now that many VoIP providers are getting a large influx of new customers, we are concerned about their ability to scale and maintain quality service. This is yet another reason we are strongly recommending Vonage. They are a public company and have invested the most of any provider in their infrastructure so should be able to handle a large influx of new customers. As noted on our full comparison page and below, Vonage is now offering a special offer for SunRocket customers only that gives you two months free, free activation, free overnight shipping and a free phone adapter, but you must call 1-800-705-5042 to get this deal.

3. Comment - VoIP Provider SunRocket Disconnects Customers

   (Jul 25, 2007 - 3:33 AM)

   Update: July 24, 2007: We've continued to get questions about Teleblend and the company has been more forthcoming with information so we thought we'd share it with you. First, we want to reiterate that the only reason SunRocket (or the firm representing their creditors) is recommending either Teleblend or Packet8 is because those companies are paying SunRocket for the recommendation. Neither Teleblend, Packet8 or any other VoIP service can offer you continuation of your SunRocket service nor can they honor the money you may have already paid for SunRocket service. Teleblend and Packet8 have the same status of any other VoIP provider relative to SunRocket.
   
   On to Teleblend. As we mentioned in our previous post, Teleblend is a brand-new VoIP service created last week specifically to recruit SunRocket customers. Teleblend is owned by USA Telephone, based in Kennebunk, Maine, which is in turn owned by United Systems Access Telecom, Inc., whose web site states that it is a privately-owned company. However, United Systems Access Telecom, Inc. is apparently owned by Unified Communications Corporation, a public company based in Singapore and traded on the Singapore Stock Exchange. If you are confused, you should be. This convoluted ownership structure does not give us a lot of confidence, nor does the fact that the Teleblend service itself is less than a week old and many customers we have talked to report that they can't get voicemail or get through to customer service. Bottom line, we still recommend that you stay away from Teleblend and go with a more established provider. See our full comparison page to choose the best VoIP provider for you and see the latest deals being offered to SunRocket customers

4. Comment - VoIP Provider SunRocket Disconnects Customers

   (Jul 24, 2007 - 5:28 PM)

   Why do I still have service, if Sunrocket is shut down??? I don't want to transfer with 16 months left on my contract, if I'm not going to lose service. Is it humanly possible Sunrocket did the right thing & transferred annual plan customers to another VOIP company, & just disconnected their monthly customers? Why didn't Sunrocket extend the courtesy of a definitive disconnection date? What a joke, I can't wait for the class action lawsuit.
   
   Waves

5. Comment - VoIP Provider SunRocket Disconnects Customers

   (Jul 24, 2007 - 5:19 PM)

   Wow, great customer service...Only waiting 35 minutes???? Sorry, my time is more valuable than to deal with this pathetic offspring company of Sunrocket. TeleBlend is a joke,
   
   Waves