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1. Comment - Sprint Hangs Up on Problem Customers

   (Jul 6, 2007 - 7:03 PM)

   Sprints customer service is one of the wrost I have ever had.
   
   Here is my latest complain.
   
   Hello Sprint,
   
   On your website this is the statement to have posted: Sprint wants you to enjoy the best customer experience.
   
   I just want to share this with you. My wife and I have been Sprint cellular customers for over 3 years. In that time I have not been very happy with your service and connectivity but it has been fair. On July 1, 2007 I contracted sprint to talk about renewing my contract and getting new phones. These calls were place via my sprint phone (703) XXX-XXXX, and my home phone 703 XXX-XXXX. Please note that at no time was I rude and loud to anyone. Yet I lost connection or was cut off more then five times. After speaking with about 5 different customer service people. After listening to about 16 prerecorded message and hearing my phone balance over and over. I got what I was looking for that took 2 hours and 41 minutes. This was from Canada to New Mexico and Texas. I asked.
   
   On July 3, 2007 two new sprint phones came to my home. However we requested one black and one pink phone. We received two black phones. So I called sprint to see if I could take the one black phone unopened and still in the box to a local sprint store in my area. After speaking with 10 different people I believed that I finally got the answer that I needed. I was told that the phone would be at my home on Thursday and Wednesday was the 4 of July. This was after I sent an additional 3 hours on the phone speaking with more sprint reps and listening to a number messages as again I was disconnected and dropped repeatedly. This was on my office phone (703) XXX-XXXX and my sprint phone (703) XXX-XXXX. Mind you the 10 person did help me but during my call to spirit I asked to please speak with a supervisor three time from three different reps and never spoke with one supervisor. I was repeatedly to told that the supervisor was only going to tell me the same things that, that rep I was already speaking to was going to tell me. This was from Canada to New Mexico and Texas. Note I even try to see if I could use your sprint live chat to assist me with not luck at all. That person also would not give me a supervisor.
   
   Only July 5, 2007 called sprint to re-confirm that the new pink phone was still coming as expected. That was another 1 hours and 30 minutes. I did finally get a supervisor but we where either disconnected or the person that said they where a supervisor ended the call while I was explaining. Not sure. What I do know is the it is July 6, 2007 and I am very unhappy with Sprint as a whole.
   
   In long I have two phone that have not been activated. One of those two phones is the wrong phone. I have a return phone authorization from for Fedex to return the phones to sprint. My wife is not happy and neither am I. What do I want. I am hoping is that one you will take this letter as message about the lack of service that your company has provided me and do something about it. I would also like to know what you as a company and company representative are going to do to make this up to us. You are also welcome to check your PBX/phone records, and Customer service rep computer entries to see that I am telling the truth. The phone numbers have all been provided. I can also provide the electronic copy of the web chat.
   
   So I sent over 7 hours over three days just trying to stay a sprint customer. CRAZY I must be yes. I tell my self that is not.
   
   Should I also add the letter writing time to this count?
   
   Thank you for your time. Reading about the Sprint Roller Coaster ride.