Dying for an iPhone: Questions raised by the Foxconn suicide

By Carmi Levy | Published July 23, 2009, 1:58 PM

If you've got your cell phone or smart phone handy, I'd like to ask you to pull it out of your pocket or off your desk and give it a long, hard look.

By any definition, it's a pretty impressive piece of technology. You can call anywhere in the world, surf the Web, IM your parents, and even orchestrate meetings with far-flung team members you'd rather not meet in person. When you're done working, toss a stereo Bluetooth headset on and take in a movie without the hassle of overpriced theatre popcorn or whining kids kicking the back of your seat.

Modern day slavery?

By any definition, what we can do in the palm of our hand is nothing short of mind-blowingly magical. But how would you feel if you knew someone had died in the process of bringing this modern marvel to you? If you knew the modern-day equivalent of slavery was being used to produce your slickly capable wonderphone, would you be as likely to pull it out at the next party and demo it to your friends?

Carmi Levy: Wide Angle Zoom (200 px)Of course not. Not consciously, anyway. And no one's saying slavery is prevalent within the global supply chain that keeps a flow of increasingly capable technologies flowing into our hot little hands. But the recent suicide of a worker for Apple subcontractor Foxconn raises questions about the unseen pressures that boil below the surface of the glitzy display at your local electronics store, and the role we play in keeping that pressure on.

Some background: Sun Danyong, 25, worked for Foxconn, the Taiwanese electronics company that manufactures the iPhone for Apple. The company, corporately known as Hon Hai, is one of the world's largest electronics and components manufacturers. Sun, who lived in Shenzhen, China and worked at the factory there, had been responsible for 16 prototypes of the upcoming fourth-generation iPhone. As you can well imagine, any leaks related to this super-secret device could be hugely damaging to Apple.

Unfortunately for Sun, one of the prototypes went missing. After Foxconn's Central Security Division allegedly detained him for questioning, then abused him in the process, he jumped to his death from his 12th floor apartment window a week ago today.

To its credit, Apple has been up front in its response. Its statement leaves little doubt about where the company stands:

Apple is committed to ensuring that working conditions in our supply chain are safe, workers are treated with respect and dignity, and manufacturing processes are environmentally responsible.

Apple says it's currently investigating working conditions at Foxconn's plant to ensure compliance with its supplier code of conduct. And Foxconn itself has apologized to Sun's family, suspended a security official, and spearheaded a police investigation.

That's all well and good, but Apple's been down this road before. In 2006, Apple investigated claims of employee mistreatment at Foxconn, and concluded the company was largely compliant with its employee treatment practices. Although Apple found evidence of some minor violations, including excessive hours of work and the occasional denied vacation day, these were deemed minor enough for Apple to keep Foxconn as a key supplier. Three years later, obviously not a whole lot has changed. Apple's code of conduct states that suppliers "must uphold the human rights of workers, to treat them with dignity and respect as understood by the international community." I'm wondering if excessive interrogation qualities as dignified.

Demanding companies. Demanding consumers.

As upsetting as all this is, it begs the question why companies are so sensitive about stray prototypes in the first place. I lose stuff all the time. Usually, it ends up being little more than an annoyance to me and a reason for my wife to jokingly needle me for my absent-mindedness. I get that a next-generation iPhone prototype is worth a lot more to the world than my beat up BlackBerry. But how much more? And why?

First answer: Lots more. Second answer: Because we demand it. We are so addicted to having the latest and greatest thing in our hands as soon as it is humanly possible that we're willing to ignore what it takes for companies like Apple and Foxconn to deliver the goods. While the moral thing for Apple to do would be to find another supplier that truly respects its workers' dignity and human rights, that would likely mean major delays in bringing new iPhones -- and iMacs and AirPorts and iPods, etc. -- to market. As the Cupertino company weighs its options, backing away from its role of providing fashion forward consumer products to an adoring public probably isn't among them.

Sadly, we'll forget about Sun Danyong's death in a blink without ever having had the chance to learn about the kind of work environment that drove him to his unthinkable end. And by this time next year, the final versions of the product he seemingly lost track of will land in Apple Stores across the land. Consumers, blind to the supply chain machinations that make such achievements possible, will once again hand over their money and thank their lucky stars that home-grown American companies can deliver such iconic American products like the iPhone.

But we live in a global world where Fords are built in Mexico, Chevys come from Korea, and Toyota Camrys built in Kentucky and Indiana are judged to have the most American content of all. There's no going back to the quaint old notion of local manufacturers using local suppliers whose kids played baseball with your kids. These days, workers halfway around the world work for companies that don't always follow the same workplace standards we do. These companies also operate within societies that don't always define human rights in ways that would make sense to us. And as long as we push consumer products companies to bring ever more capable products to market at an ever accelerating pace, stories like Sun Danyong's will continue to happen.

I'd like to suggest never buying anything from a company whose suppliers aren't completely above-board in treating employees with absolute respect. But then we'd never buy anything again, which leaves us with an invisible problem tied to an impossible solution.

Suddenly, that wonder-device in my pocket doesn't seem so wonderful after all.

Carmi Levy is a Canadian-based independent technology analyst and journalist still trying to live down his past life leading help desks and managing projects for large financial services organizations. He comments extensively in a wide range of media, and works closely with clients to help them leverage technology and social media tools and processes to drive their business.

Comments

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First off, people kill themselves all the time because of their working conditions. That doesn't make them slaves.
Second, there are a lot of people in the same working conditions that you call slavery that are happy and productive.
Third, calling it "slavery" is overly dramatic and insulting to people that really are slaves. Go look to see where your lovely chocolate comes from and then cry about corporate "slavery."

Try not looking at this through the eyes of Western society. Yes, we all like to think that work is hard, life is hard and our bosses hate us. What probably happened was that this one mistake--this one mark on his reputation--his fault or not, would have hindered him and haunted his career for the rest of his life. This story is not about corporate slavery and the iPhone, its about Eastern culture and Western pressure.

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I don't know that I want a phone that can update Twitter with my GPS and compass heading every 30 seconds. It's bad enough the bad guys can do that already without asking. - On the other, hand as the owner of a teenage girl, I guess it beats the keeping and care for a good bloodhound and pricy shotgun...

Technology is truely a double edged sword...

(I miss the dog.)

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Sounds like the plot to the next blockbuster summer movie...or have we all turned into Inspector Gadget ??

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mus fede famie. work hard.

China buy world soon. Then we free.

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Come on guys, what's the death of one Chinese slave? iPhone is grate, mate!

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Really nice article. Thank you!!

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Isn't he a bit old to be making iPhones?

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Electronics are not the only thing that fall under this idea. What about clothes that are made in a forign country with child labor, or the stories about conflict diamonds. A friend of mine boycots Nestle because she heard that they give away formula to third world countries to get the babies hooked on it instead of breastfeeding, and then charge an arm and a leg when they are hooked and won't drink anything else. (Don't know if this is true, but like most Hoaxes, there is probably a grain of truth.)

You have to draw the line somewhere, and you can't check the whole supply chain for every single product you use.

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... you can't possibly believe that you can "hook" a baby in this fashion on formula, or that it would work "long term" ? at best it would work on the crop of babies at newborn age when this incident happened...

No what you are really referring to was the super cheap delivery of products to market, to hook the mommies/buyers on the convenience and then raising prices later.. which is not only common, but expected practice worldwide.. if you want to boycott companies for this.. you should tell your friend to go live on an organic farm in the dark and never buy another product EVER..

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Sorry, didn't say I believed it. But I gave up trying to convince her of this long ago. However, as with every Hoax you find over the internet or word of mouth, there is a grain of truth.

As for the other part of your post, you prove my point. You can follow almost anything back and find a reason to boycott it, depending on your sensibilities.

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i heard about this a day or two ago, real sad the guy felt the need to kill ones self over an iPhone... :S
i don't know how much the guy was making but, Foxconn prob would of left him broke... and made sure he wasn't employed elsewhere so... i guess death is better option?

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Well, once upon a time when I was going to school I worked at wal-mart over the summer. I worked about 60hrs a week to get some extra cash, only to find out I didn't get paid for my overtime.

It sounds like that security officer was abusing his position, and should be removed and punished for his crimes.

I'm sure that they have employees that want to work overtime, I doubt the whole staff is being forced to work longer hours. I bet they get paid for that overtime too, and I bet there was good reason for the denied time off.

Here is Utah, July 24th is a holiday, most places give the day off, not the company I work for. I requested it off and was denied, I am the lead programmer, and I need to be here because all the other programmers under me have the day off.

The only unreasonable thing I see about this is the security guards actions.

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If people can drive cars that get 12mpg then I doubt that people really give a damn about the conditions under which their products are made. "I'm alright if the negatives don't affect me" - that's the way we think.

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Wild and wacky.

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