Microsoft takes credit for resolving Sidekick data loss, but not for causing it

By Scott M. Fulton, III | Published October 15, 2009, 11:00 AM

It's been no secret that the Premium Mobile Services group at Microsoft, headed by Corporate Vice President Roz Ho, has been working on a secret class of consumer-facing mobile projects, least secretly of all a wireless content service code-named Pink. As late as last Tuesday, speculation centered around Pink's connection with Danger, the data service for T-Mobile's Sidekick device, and ground zero for last weekend's colossal service failure. Surely Danger should be tied in somehow with Microsoft's big plans in mobile, enthusiasts thought.

But this morning, in the midst of damage control, Ms. Ho found herself revealing a card she might not have been ready to play just yet: In a message to customers published on T-Mobile's Web site, she apologized on behalf of Microsoft for the service failure, while announcing the near-complete recovery of users' lost data. But she then revealed -- and a spokesperson also confirmed to the Los Angeles Times -- that Danger had not actually been using Microsoft's technology for Sidekick service, despite having had since April of last year to implement it.

The first clue comes from this paragraph: "We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up," Ho writes, acknowledging the single point of failure. "We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data."

In addressing the problem of whose system it was that failed and why, the Microsoft spokesperson told the LA Times' David Sarno, "The Danger Service platform, which experienced the outage, is a standalone service operating on non-Microsoft technologies, and is not related to Microsoft's cloud services platform or Windows Live." Certainly future renditions of mobile services should be built on Microsoft's platforms, the spokesperson went on, though surprisingly she did not mention the Danger brand in reference to such future services.

The message there from Microsoft was apparently, don't blame us for the Danger Service Platform, it wasn't built on our watch.

When Microsoft acquired Danger in April 2008, co-founder Matt Hershenson said at the time that his business' first priority would be to integrate Microsoft's platform. "As we combine our team and technologies with Microsoft, we see a clear path to evolving that experience and delivering it to an even broader group of consumers," Hershenson stated then.

A lack of any substantive transition from Danger's original Sidekick service to a division prepared to deploy Pink, would appear to confirm a report just last week from MobileCrunch's Greg Kumparak. That report cited an anonymous source with "seemingly exhaustive knowledge" of the Pink project as saying that it was going nowhere -- specifically, that most of Danger's resources on the project had actually been let go by Microsoft, leaving "no braintrust that understands how to build a product."

Just last week, analyst Henry Blodget was publicly advising Microsoft to acquire BlackBerry maker Research in Motion, if it wants a real consumer-facing mobile service player and wants it fast. One wonders whether Blodget would make the same recommendation now.

Comments

View comments by with a score of at least

No please, Microsoft should disregard stupid Henry Blodget's recommendation. Leave RIM out of your portfolio. The platform is fine as it is and is everything Microsoft isn't for mobile. :P

Score: 0

|

If Sidekick still runs on the Danger platform and not Microsoft's platform then I can not see how Microsoft can be saint or sinner on the face of it with regards to the data loss/recovery other than that they have not moved things along fast enough since acquiring Danger.

And even if Microsoft are the culprits for simply allowing the opportunity of the situation to happen, at least they (or Danger) can be credited with ensuring that 99% of the data has been recovered.

Some other "fanbois" would have been praying that this recovery had never happened - Spotlight back on Apple :D

Score: -1

|

Why would they move things along? Everything about the company is counter to Microsoft's goals.

In my opinion, Microsoft will let problem after problem like this occur until the Sidekick is no more.

Problem solved. :)

Score: -1

|

Who will take responsibility for that new feature of endangered os new Vista snow leopard which deletes user files? Gotta say, this is that core innovation feature that rotten apple was talking about

Score: 4

|

Report: Microsoft to randomize Europe's browser screen choices

The fact that "A" is for "Apple" was apparently at the heart of browser vendor objections to Microsoft's alternative to listing IE first.

Acer eclipses Dell for #2 spot in global PC shipments, says iSuppli data

It literally does look like a 360-degree turnaround in Dell's fortunes, as the bells of bad tidings now toll solely for Dell.

Microsoft, don't hang up on Windows Mobile, but do call for help

Only a Manhattan Project can save Microsoft's phone strategy now.

See ya later, WinMo: Microsoft's mobile strategy needs a reboot

Carmi Levy | Wide Angle Zoom: Hands up if you're considering upgrading to a Windows phone for the holidays...Anybody?

Playing catch-up in 2010: Windows Mobile, BlackBerry, and Symbian

Microsoft, RIM, and Nokia are each working on improved mobile operating systems. But could these efforts add up to too little, too late?

Will Nokia's plans further alienate American consumers?

A look at Nokia's plans for the coming years does little to shine up the company's increasingly dull image.

Bing bonked by service outage Thursday, Microsoft configured the wrong server

It's always nice to have a backup, but it's even nicer to remember which one is the backup. That's the lesson Bing's admins learned yesterday evening.

Survey reveals there are more women then men, including on social networks

If you think you can market your products and services online as though you're selling car batteries in the middle of halftime, think again. And again.

Android team updates 'Donut' and 'Eclair' SDKs

The Android SDK includes components which optimize app development for each version of the mobile operating system. Today, the 1.6 and 2.0 components got updates.

The Black Screen Syndrome, or, Tech news in search of the apocalypse

Scott Fulton On Point: This is a story about something that should not have been a story, about something that at one time was a story.

Online advertising evolves away from display, toward interactive software

Marketing departments and agencies are increasingly establishing positions for "creative technologists" who can steer designers and developers toward platforms that enable direct connections with consumers.