Microsoft to Replace Faulty Xbox Cords

By Ed Oswald | Published February 17, 2005, 12:09 PM

Microsoft announced Thursday a program to replace the power cords on over 14.1 million Xbox systems worldwide. Microsoft said that the voluntary replacement offer is to protect consumers from a potential fire hazard, which could occur in about one out of every 10,000 units.

While most of the failures have resulted in no injury to the consumer, Microsoft disclosed in a statement that approximately 30 individuals reported slight injuries and property damage, including minor burns, and smoke and fire damage to property.

"This is a preventative step we're choosing to take despite the rarity of these incidents," said Robbie Bach, senior vice president of the Home and Entertainment Division at Microsoft. "We regret the inconvenience, but believe offering consumers a free replacement is the responsible thing to do."

In all regions except Europe, Xbox consoles manufactured before October 23, 2003 require a replacement power cord. In Europe, consoles manufactured before January 13, 2004, require a new cord.

Consumers wishing to get a new power cord should go to the Xbox Web site and follow the provided instructions. While the new cord is in transit, Microsoft says it recommends that the machine be turned off while not in use as a safety precaution.

Comments

View comments by with a score of at least

The Xbox website does not at any point talk about replacing faulty leads.

Score: 0

|

A real beta process at work: Mozilla fires up Firefox 3.6 Beta 2

In the clearest sign yet that public input really does help the development process, a flurry of bug detections provoked Mozilla to release Beta 2 of the next Firefox.

Kindle for PC opens in beta, underwhelms

Amazon has opened the beta of Kindle for PC, a companion to the Kindle, but little else.

European ministers approve watered-down 'neutral net' language

The latest provision in the EU's telecoms regulatory framework would let businesses cancel individuals' Internet access, if they go to court first.

Snow Leopard and Windows 7 still can't crack the netbook problem

Apple has killed Atom support in OS X 10.6.2 and Windows 7 Starter Edition is stripped of "basic" functionality.

Universities reject Kindle DX as a textbook replacement

Two universities running Kindle DX pilot programs have rejected the device.

New EU telecoms framework mandates user consent before getting cookies

Do you want a cookie? No. Do you want a cookie? No. Do you want a cookie? No. Do you want...Are you annoyed yet? That's a preview of 2011.

The Samsung Intrepid: A nice phone, if you can accept Windows Mobile

Samsung appears to have built solid enough hardware, but it's the software that seems uncomfortable and unintuitive.

It's the US vs. the EU over Oracle+Sun and the meaning of 'open source'

Now that the EU is a virtual country, the US Justice Dept. is taking a stand in favor of its view -- and against the EC's -- that MySQL will survive under Oracle.

Microsoft's Top 3 advances in Exchange Server 2010

The latest round of changes launched today will impact how admins deliver services to e-mail recipients, and how much companies will pay along the way.

Qualcomm: $1.3 billion Samsung licensing deal unrelated to fair trade violations

Samsung has come to a 15-year licensing deal with Qualcomm over 3G and 4G wireless technology.

Firefox turns five: Thanks for giving us a choice

Carmi Levy | Wide Angle Zoom: No longer the phoenix rising from the ashes, Mozilla has carried on more than just Netscape's legacy.