Palm Pre can't help Sprint from losing $384 million and 257k subscribers, but prepaid is booming

By Tim Conneally | Published July 29, 2009, 12:06 PM

Boost Mobile logoSprint, the United States' third largest mobile phone network operator reported its second quarter earnings today, showing a total loss of $384 million, and 257,000 subscribers. For Sprint, these numbers actually represent a minor improvement.

In the past two years, Sprint's number of subscriptions has dropped by more than 7 million, or roughly one million subscribers per quarter. This quarter Sprint lost 991,000 contract subscribers, but coupled it with the biggest gain in prepaid customers from any U.S. mobile carrier in three years (more than 777,000).

"In the quarter, we saw the best retail net add performance in the past seven quarters. We also saw the best quarterly sequential change in CDMA net add performance in two years...However, we are not satisfied that we lost a quarter of a million customers in the quarter," Sprint CEO Dan Hesse said.

Revenues were flat sequentially at $6.4 billion, as the higher profit post-paid subscriptions declined and prepaid Boost Mobile Unlimited subscriptions grew enough to offset the declines. Boost's prepaid iDEN network (known for its "push to talk" features) actually welcomed the largest growth of all of Sprint's properties, adding 938,000 customers while the CDMA prepaid market actually lost 161,000 customers.

Yesterday, the company announced it will be acquiring prepaid virtual network operator Virgin Mobile USA, which itself has more than 5.38 million subscribers, most of which utilize Sprint's CDMA network already.

Comments

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You can't get around what a craptastic dropoff in service/support Sprint is from the top 2. A great phone on a crap network is arguably not as good as a mediocre phone on better networks.

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Other than Verizon, which one is in the top 2?

If you're talking AT&T, I've never seen a worse network or customer service from anyone else. If you're talking about T-Mobile, they're good *where* they have service. I'll stay with Sprint, though, because in my experience, they're quite good.

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I don't know in what reinforced concrete hole do you live to not get AT&T. Customer service is OK. Its not stellar, but it easily compares to any other wireless provider experience.

I really wish CDMA would just die. Not being able to simply switch SIM cards should be illegal.

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