Sprint CSO: Palm Pre data tethering will be possible, iTunes feature may break

By Nate Mook | Published June 6, 2009, 1:50 AM

Palm Pre invite-only launch event in Washington, DCAlthough the early reviews were out Thursday, we still learned a few things during Sprint's special invite-only launch event for the Palm Pre Friday. We spoke with Sprint Chief Service Officer Bob Johnson about the new phone and the carrier's rollout plans starting Saturday. Here are the takeaways:

-- Johnson said that data tethering is possible with the Palm Pre and said that Sprint -- unlike Verizon and AT&T which charge extra -- will allow customers to connect it to their laptops in order to surf the Web over Sprint's 3G network. However, this information conflicts with what we have heard elsewhere (Engadget was told the opposite), so we are following up. Sprint initially advertised data tethering as a feature of the Pre in February, but soon removed the reference.

-- Sprint doesn't expect huge lines for the Palm Pre like those seen for Apple's iPhone launches, but the phones are quite limited. Sprint retail stores will get most of the inventory, while Best Buy and Radio Shack will have much smaller quantities. If a Sprint store runs out, the customer's name will be taken and they will be contacted when more Pres come in. Johnson said Sprint expects frequent shipments after Saturday's launch.

-- Despite the $199 advertised price, you will actually need to pay $299 for the Palm Pre. However, you will receive a mail-in rebate for $100.

Palm Pre Demo

Sprint Chief Service Officer Bob Johnson shows off his Palm Pre

-- Palm Pre's compatibility with iTunes is not officially Apple-sanctioned, and Johnson acknowledged that Apple could make changes to break the feature. But he said that Palm and Sprint have done no "hacking" and simply used existing functionality to enable the Pre to sync with iTunes.

-- Unofficial micro-USB chargers will not work with the Palm Pre, according to Sprint. The travel charger will cost you $34.99.

-- Johnson hopes that the Palm Pre will draw quite a few new customers to Sprint, just like the iPhone did for AT&T. He noted that AT&T saw a huge jump in subscribers thanks to the iPhone and Sprint clearly would like a similar reaction.

-- Sprint has developed three exclusive apps for the Palm Pre: Sprint Navigation, which offers turn-by-turn directions, Nascar and Sprint TV. Others may come in the future, but no plans have been announced.

-- Updates for the WebOS software powering the Palm Pre will be developed by Palm but provided by Sprint. The phone has a built-in updater application, which handles all software upgrades, and no external software application (like iTunes) is needed.

-- Although Sprint only has a 6-month exclusivity with the Palm Pre (Verizon's version should arrive early next year), the company won't immediately begin its marketing blitz. Instead, Sprint is going to wait until it has more Pres on hand and begin advertising later this month. Johnson said Sprint wants to ensure a positive experience for customers, and Pres being out of stock would be bad way to do that. Nintendo may disagree with that assessment.

-- According to Johnson, Sprint will be advertising the Palm Pre to both consumers and business customers. He says the Pre is more business-oriented than the iPhone, and is the first device in its class to bridge the gap.

-- 6 accessories are available for the Palm Pre at launch: a magnetic charging dock called the "Touchstone," vehicle charger, holster, travel charger, leather pouch, and phone covers.

-- The very cool wireless Touchstone charging dock will cost you an extra $69.99.

Palm Pre Keyboard

-- As reviews have stated, the Pre feels great in the hand, but not nearly as solid as the iPhone or even T-Mobile's G1. The bottom of the Pre is quite sharp when opened, so be careful. The keyboard takes some getting used to because the keys are quite flat.

-- Fingerprints on the Palm Pre are quite noticeable; be prepared for frequent wiping. It's beautiful when clean.

-- We encountered a few software bugs with WebOS while testing out the Pre. A couple times, the camera would not start properly, and the phone became very slow at one point, even when no apps other than the dialer were opened. These issues will hopefully be resolved with a software update.

-- After a customer buys a Palm Pre, Sprint employees will copy all data to the new device and help the individual configure everything right in the store. Dubbed Sprint's "Ready Now" program, this is a marked difference from the iPhone launch, where customers were sent on their way immediately.

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-- After a customer buys a Palm Pre, Sprint employees will copy all data to the new device and help the individual configure everything right in the store. Dubbed Sprint's "Ready Now" program, this is a marked difference from the iPhone launch, where customers were sent on their way immediately.

That's not accurate. I was one of the first iPhone 3G buyers at the Apple Store in SoHo and they helped me set up my iPhone with Gmail, showed me how I could easily sync my contacts over from my old phone (a Sonyo Sprint phone), asked me if I needed to setup syncing with an Exchange server and then proceeded to do it for me and finally just showed me how to get around the software, showing me all the features. This was on launch day.

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"-- Johnson said that data tethering is possible with the Palm Pre and said that Sprint -- unlike Verizon and AT&T -- will allow customers to connect it to their laptops in order to surf the Web over Sprint's 3G network." I would consider this inaccurate in the case of Verizon. I have a tethering plan with my Verizon BlackBerry Storm and was also able to tether my previous BlackBerry, a 7130e.

As of Monday, 15 June it appears that even the mention of tethering on Pre forums is being discouraged by both Palm and Sprint.
http://www.dslreports.co...l-Tethering-Talk-102934

and...

http://www.betanews.com/...-for-Verizon/1245083363

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The KEY was that they would do it for FREE, which Verizon and ATT do not.

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We'll see what happens. When I changed to my current Sprint 3G data phone in 2008, they specified in the plan that no tethering was allowed at all, yet a few PowerVision phones are labeled "Phone as Modem capable".

They don't complain about it but I'm sure those who overdo it would be paying extra.

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But of course someone who overdid it would have to pay. Nothing, no service is EVER truly unlimited. There's almost always a 'secret' quota that no human being doing 'normal' things would really touch. Overdoing it = touching that. The Pre is nice, but like the G1 is slightly underpowered for it's OS....Why oh why do these companies not learn?
They have these devices in testing for so long and the only thing I can assume is that they don't have the amount of apps available to test on them at the time.

I absolutely LOVE my G1, but there are times that certain apps bring it to it's knees.
Apps that hook into the shell and run in the background for instance (weatherbug), loopt, etc. If I don't use these apps, the phone is quick and pretty much, perfect! But once I do, music skips and forget about playing video. Since then I've learned what not to run if I want to multitask.
This is ONE thing that I like about the Iphone, according to their users they never, ever slowdown. I can only assume because there's something extra in the way of hardware acceleration. Though I also hear that the Iphone only runs ONE app in the foreground at a time, while the G1 can run up to 6.

I think at the core of the problem is ram and flash memory on the phones, not the processor. I can only surmise that the reason is they want you to buy their updated versions when they come whereas Iphone people will buy whatever Apple feeds them, to keep the cool factor lest they get scoffed at

"An...original Iphone? You STILL have the ORIGINAL Iphone? Yikes!"

The G1 doesn't really have any future selling points other than hardware since the OS is open and completely upgradeable in every way.

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Here is what I received when I contacted Sprint about the Palm Pre and whether it could be used as a modem (tethering):

Thank you for contacting Sprint about using Palm Pre as a modem.

Unfortunately, Palm pre does not support phone as a modem. The Sprint
30-Day Risk-Free Guarantee allows you to return a like-new phone to a
Sprint store or by mail. Phones purchased at other retailers, such as
Radio Shack, can be returned to that store. Please call Order Support
team to return the handset. You can call them at (866) 789-8292.
Alternatively, please visit the nearest Sprint-owned Retail store to
return the handset.

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