The smartphone popularity contest: Palm Pre crashes iPhone 3G S' party

By Tim Conneally | Published September 24, 2009, 12:56 PM

Market research firm Interpret, LLC issued a report today that examines the public's mindshare of the market's leading smartphones (iPhone 3G, iPhone 3G S, Palm Pre, Android G1, BlackBerry Storm, BlackBerry Curve). In other words, it gauges the public's perception of particular devices and how "popular" they are outside of actual sales figures.

While observing popularity often just serves to reiterate what many people think they already know about a product, Interpret's report propounds that it is no longer enough for smartphones to just perform advanced tasks, but they must also project certain qualities about their owners. The qualities that people most wanted to say about themselves through their phone were: "hip/cool," "smart," and "productive."

Unsurprisingly, the most important quality people look for in a smartphone is its ability to make them look and feel smart, intelligent and adept. Who knew, right? Behind that is the hip/trendy factor, followed by productive, efficient and organized.

The phone with dominant mindshare, the iPhone 3G S, is highly associated with coolness (62%), but has the lowest perceived productivity value (39%). The Palm Pre, despite very low initial sales numbers, is actually the best all-around in terms of those three factors, Interpret said today. It has secured this position thanks to marketing which emphasizes all three characteristics equally.

In marketing it this way, Palm has even managed to convince the public that the Pre is "smarter" than the iPhone 3G S.

How did Palm manage that? Generally speaking, there are four channels in product marketing: advertising, personal sales (reps at Sprint stores, for example), promotions (giveaways, deals, incentives) and general PR (unpaid testimonials, media reviews, peer evangelism).

Palm has gained substantial visibility through television and viral advertising, with the initial attention coming from its offbeat and ethereal ad campaign by ad agency Modernista featuring "Ms. Hope."

While these ads were almost universally seen as creepy, they actually began a product buzz among adults ages 18-34 during their first airing July 9, according to YouGov's Brand Index. Surveying 5,000 people daily, the Index found that this spike occurred at the same time as a sudden drop in BlackBerry-related buzz.

In Interpret's survey, the BlackBerry Curve is still viewed as both smarter and more productive than both the Pre and the 3G S. The Curve was one of the best selling smartphones of 2009 before the 3G S and Pre were released, and was actually NPD's best seller in the first quarter of the year. However, the device ranks abysmally low on the coolness scale, and the firm says it's important to have a device that exudes coolness to gain an increased mindshare.

And as Palm's recent follow-up viral ad campaign featuring former Seinfeld writer Peter Mehlman said, "Either you're cool, or you're not."

Interpret analyst Michael Gartenberg said this morning that mindshare leads to market share; so Palm has carved itself a comfortable niche in the public's view of the smartphone business. It may not be as cool as the iPhone, but it's smarter and more productive, and is seen as much more balanced than any of its competitors.

We'll soon see what effect this balance has when NPD releases its latest quarterly sales data.

Comments

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I think that the G1 is the best out of those phones.

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palm pre?? never heard of it!! ohh, that FAT clunkly slider monstrosity? nah, i'll pass

I'm sure the iphone(jailbroken) blows pre in all 3 categories :)

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you forgot to add in the Pre's failure rate which makes the Microsoft XBox 360s 54%+ look like childs play.

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The Pre's failure rate? *laughing* As usual... fathead has zero in terms of facts when it comes to anything besides being an apple shill...

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"...While these ads were almost universally seen as creepy..."

They were? I thought that they were well done, especially replicating the feel of an old painting with talk of modern functionality.

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Look at the figures. Oh yes, they are COOL! But they are stupid and can't get anything done.

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What? Fake Farts?

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It's not about what actually can or is being done... it's about the perception thereof. As such, while a jailbroken iPhone may have the most capabilities due to the easy access to apps of all sorts, the standard perception is that while it's very cool, it's not as useful.

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Game playing remote control replacement don't count as getting something done by any reasonable standard. For me the most obvious and far reaching clue that the iphone was not made for business people is the # of people who have an apology at the end of EVERY email they send from their iphone that says something like, 'sent from my iphone, sorry for the typos.'

Definitely very professional and cool letting dozens or hundreds of people a day know your device wasn't made for typing. Oh, forgive me, every iphone user has fat fingers, I forgot, ignore everything I wrote.

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Posting crap comments on anti-microsoft websites must take up a lot of your day, huh?

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"Unsurprisingly, the most important quality people look for in a smartphone is its ability to make them look and feel smart, intelligent and adept... The phone with dominant mindshare, the iPhone 3G S, is highly associated with coolness"

Uhh... Actually I am kind of embarrassed every time I pull out the tacky fruitfone. Can't wait for Android apps to catch up with what I need - with multi tasking and whithout censorship...

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"the iPhone 3G S, is highly associated with coolness"
That is funny, since the 3GS isn't visually distinguishable from the two previous phones at casual glance. Every time I see that phone, I think, $2000+ out of that person's pocket every 2 years. damn.

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Having jumped from having a personal BB Curve 8900 to a MyTouch3g (rooted with a custom ROM), I have to say that I get tons more questions from people about the MyTouch. I constantly get asked about the phone, the operating system (Android is cool as hell for a geek) and what it can do in terms of "coolness" (backgrounds, games, apps, etc).

I never got that kind of attention with my BB, ever. I have to admit that at first I didn't think I could use the MyTouch as a work phone, but in terms of productivity, it's gaining ground. Everything that I could do with my BB I can do with Android: Exchange integration, full 256bit encryption, TONS of apps (both useful and time wasters), etc.

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