Robbie Bach: Windows Mobile had a 'challenging year'

By Joe Wilcox | Published July 30, 2009, 2:55 PM

Microsoft FAMRobbie Bach, president of Microsoft's Entertainment & Devices division, today told Wall Street analysts that the company's mobile strategy would improve. He laid out Microsoft's go-forward mobile strategy during the annual Financial Analysts Meeting.

Bach acknowledged that Windows Mobile had "a challenging year," with market share declining even as unit numbers increased. The company is ramping up for Windows Mobile 6.5's official release in October. Whoa, Bach asserted that the browsing experience on Windows Mobile 6.5 would be better than iPhone.

"We have to do a better job executing...and operating our business," Bach said. Is that an understatement. I have repeatedly criticized Microsoft's mobile strategy as being weak.

Bach's presentation lacked a critically fundamental element: Software platform. Apple's App Store platform is hugely popular -- with over 1.5 billion applications downloads -- and gaining. He simply ignored the importance of mobile applications.

Bach laid out the broader mobile strategy in four areas: Choice and selection; end-user experience; cloud services; and brand marketing.

Choice and selection is Microsoft's response to Apple's single-vendor, hardware-software approach. Earlier, Microsoft CEO Steve Ballmer made clear that Microsoft planned to innovate with mobile software rather than make a phone. Google has similar strategy with Android.

A slide from a Microsoft financial presentation

The E&D president observed that Windows Mobile delivers a good business experience, but Microsoft has work to do for consumers. He rightly explained that converging lifestyles makes focus on both markets -- business and consumer -- essential.

"Our experiences are very good in the business space," but "our experiences are not as rich as they should be" in the consumer space, Bach said. Microsoft's mobile priority: "Taking our success in business...and expanding that across consumer scenarios."

But I'm troubled by his timing: "This is something that is going to play out over the next 3 to 5 years." Years? Apple has stormed the cell phone market in less than two years, and Google has made surprising gains in about one year. Microsoft doesn't have 3 to 5 years.

Bach also put the mobile strategy in context of "three screens in a cloud" -- PC, mobile phone and TV -- across social services. "Apple is very strong on the device side," but not as much in services. Google is stronger in the cloud, but not services. Microsoft can deliver in both areas, Bach asserted.

A slide from a Microsoft financial presentation

I'm rather stunned by the assertion. Apple has a surprisingly strong three-screen strategy with iPhone/iPod, Apple TV and Macs or Windows PCs. For example, movies purchased from the iTunes Store sync across the three screens, and resume play wherever stopped on whatever device. Then there is Google's Android, which offers strong cloud-to-mobile integration, certainly better than Windows Mobile today.

Bach simply ignores App Store, which is the preeminent mobile applications platform based on number of mobile apps available or downloaded. Surely, Microsoft knows that applications are fundamental to the success of any platform. So if Microsoft has a cloud-to-mobile device strategy, where are the applications? Once a mobile applications leader, Microsoft now trails recent upstarts. Once again, I strongly recommend that Microsoft embark on a mobile OS and browser Manhattan Project. The 3-to-5 year time horizon is way too long.

The E&D CEO ended by talking about branding, and this is encouraging. "We are going to invest and build on the brand" -- Windows Phone. That will happen with carriers and retailers and through actual marketing. My take: Windows Phone as a single brand is sensible.

"We're excited about Windows Mobile 6.5," he boasted during the first Q&A session.

Comments

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You misunderstand his context for the comment about Apple's services. Apple's current services offering is almost completely irrelevent to the enterprise. Microsoft's strength is enterprise services, though that doesn't mean they can ignore consumers - people prefer one device for work and home. They only need to get "good enough" (winmo 7 I hope) on the consumer mobile side before google or apple can catch up on the enterprise side. While Microsoft's consumer experience isn't wonderful, I'd say they are further along developing it, than Apple or Google is in with their enterprise offerings.

The app store isn't as important as you think. The app approval process is close to imploding and developers are getting fed up. Development isn't cheap and the red tape is becoming a huge liability for app developers. Once they get a more open alternative - which you will see from an MS or Google - they will jump ship. You should seriously go read some recent articles on iPhone development for some perspective.

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WinMo Team better get their act together before it's too late. I completely agree, that they don't have 3-5 years.

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Microsoft can deliver (something) in services but who can depend on what it will be or how reliable or relevant. Most WinMo advocates have been waiting for version 6.5 because WinMo has been less than satisfactory for quite a while. If not, HTC wouldn't have to hide it.

If Microsoft doesn't get it together, Google will help bury WinMo (along with RIM and Apple) since the platform is quite far down in the smart phone stakes already.

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